Hardworking, high energy server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Capable, calm, confident trainer for new hires. Reliable and efficient employee. Solid background in service industry with a strong ability to multitask and provide excellent customer service every time.
Skills
Effective Customer Upselling
Dish Preparation
Food Inspection
High-Volume Dining
Table Bussing
Special Dietary Requirements
Dining Customer Service
Price Memorization
Food Safety Understanding
Table Setting Arrangements
Check Payment Processing
Point of Sale (POS) System Operations
Menu Memorization
Order Accuracy and Delivery
Cool Under Pressure
Service-Oriented
High Energy and Stamina
Warm and Friendly
Customer Service and Rapport
Ability to Lift 30 Pounds
Special Requests and Substitutions
Food Safety Standards
Cleaning and Sanitizing
Transactions and Cash Handling
Age Verification
Verbal and Written Communication
Menu Recommendations
Food and Beverage Service
Upselling and Cross Selling
Staff Training
Specials Promotion and Upselling
Team Player
Relationship Building
Conflict and Complaint Resolution
Dining Room Cleaning and Upkeep
Point of Sale Systems
Experience
02/2016 to Current
ServerCreekview Health Center – Pleasanton, CA,
I’m responsible for serving my section of tables as they come in to eat.
I help with to go orders, answer phones, seat guests, run food and clear tables as needed.
I take orders and make sure the guest has what they need to enjoy their meal fully.
I’m responsible for my sidework and cleaning as well.
Provided exceptional service to high volume of daily customers.
Operated POS terminals to input orders, split bills and calculate totals.
Displayed enthusiasm and knowledge about restaurant's menu and products.
Greeted customers, answered questions and recommended specials to increase profits.
Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Cleaned tables and chairs to prepare dining area for next customers.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Served food and beverages to patrons and immediately remedied issues with orders.
Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Trained new employees on restaurant procedures and plating techniques.
Addressed complaints to kitchen staff and served replacement items.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Presented menus to patrons to answer questions about offered items and make suitable recommendations.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Recorded meal selections and transactions in microsystem to deliver prompt service.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Trained new employees to perform duties.
Served food and beverages to patrons and confirmed complete orders.
Explained menu items, describing ingredients and cooking methods upon request.
Stocked service areas with supplies during slow periods.
Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Prepared checks, itemizing total meal costs and taxes.
Informed customers of daily specials and signature menu items.
Presented menus and answered questions regarding items.
Took reservations and to-go orders to streamline process for both customer and restaurant.
Set up tables in between patrons to reduce wait times.
Filled condiments and napkin containers during slack periods.
Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Assisted in preparing salads, appetizers and desserts to speed up food service.
Garnished dishes and beverages to serve visually appealing menu items.
Brought wine selections to tables with appropriate glasses and poured for customers.
06/2017 to 02/2018
Server Dacha Beer Garden – Washington, DC,
Provided exceptional service to high volume of daily customers.
Operated POS terminals to input orders, split bills and calculate totals.
Displayed enthusiasm and knowledge about restaurant's menu and products.
Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
01/2016 to 07/2017
ServerDacha Beer Garden – Washington, DC,
Provided exceptional service to high volume of daily customers.
Operated POS terminals to input orders, split bills and calculate totals.
Displayed enthusiasm and knowledge about restaurant's menu and products.
Education and Training
Expected in 05/2012 to to
High School Diploma: Kolbe Academy - Napa, CA, GPA: Status -
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