Highly-motivated employee with a desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Proficient at working effectively unsupervised and quickly mastering new skills.
Skills
Food Safety Understanding
Dish Preparation
Check Payment Processing
Effective Customer Upselling
Dining Customer Service
Point of Sale (POS) System Operations
Menu Memorization
High-Volume Dining
Multiple Phone Lines
Conflict and Complaint Resolution
Order Accuracy and Delivery
High Energy and Stamina
Level Headed Under Pressure
Staff Training
Transactions and Cash Handling
Customer Service and Rapport
Team Player
Relationship Building
Education and Training
Lawrence AdultSpringfield, IL, Expected in 2009GED:GPA:Status
Lincoln Land Community CollegeSpringfield, ILExpected in Associate of Applied Science:Computer SystemsGPA:Status
4.0 GPA Fall Semester 2022
IT Fundamentals Pro Certification
Experience
Steak N Shake CoServer
Saint Ann, MO, 04/2017Current
Provided exceptional service to high volume of daily customers.
Operated POS terminals to input orders, split bills and calculate totals.
Displayed enthusiasm and knowledge about restaurant's menu and products.
Greeted customers, answered questions and recommended specials to increase profits.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Trained new employees to perform duties.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Responded to ad hoc cleaning duties at end of shift.
Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Prepared checks, itemizing total meal costs and taxes.
Informed customers of daily specials and signature menu items.
Took reservations and to-go orders to streamline process for both customer and restaurant.
Alaska Denali TravelServer/Bartender
Baha'i Faith, MT, 03/201604/2017
Provided exceptional service to high volume of daily customers.
Operated POS terminals to input orders, split bills and calculate totals.
Displayed enthusiasm and knowledge about restaurant's menu and products.
Greeted customers, answered questions and recommended specials to increase profits.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Trained new employees to perform duties.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Informed customers of daily specials and signature menu items.
Prepared checks, itemizing total meal costs and taxes.
Responded to ad hoc cleaning duties at end of shift.
Alaska Denali TravelServer/Bartender
Columbia Falls, MT, 08/201503/2016
Provided exceptional service to high volume of daily customers.
Operated POS terminals to input orders, split bills and calculate totals.
Displayed enthusiasm and knowledge about restaurant's menu and products.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Trained new employees to perform duties.
Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Prepared checks, itemizing total meal costs and taxes.
Informed customers of daily specials and signature menu items.
Assisted in preparing salads, appetizers and desserts to speed up food service.
Garnished dishes and beverages to serve visually appealing menu items.
Responded to ad hoc cleaning duties at end of shift.
99 RestaurantsBartender
Framingham, MA, 01/201508/2015
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
Checked identification of guests to verify age requirements for alcohol purchase.
Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Balanced daily registers and generated sales reports for management.
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