Hardworking server skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of working on feet for long periods of time and training incoming staff. Solid background in food service field, with 6 years of experience.
Outgoing employee skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies and independently handling customer issues. Analytical problem-solver successful at managing time and preparing for future guests with efficient side work.
Skills
Server analysis
Server monitoring
Server management
Server improvements
Server/network configuration
Client/server networks
Database servers
Food Handlers License and Alcohol Servers Certification
Monitoring field personnel
Managing activities
Supervising team
Inspecting rooms
Providing customer support
Communication and presentation
Client-focused service
Packaging orders
Assisting production
Bagging products
Building trust and rapport
High-volume dining
Check payment processing
Special dietary requirements
Price memorization
Dish preparation
Safe food handling
Menu memorization
Food inspection
Point of Sale (POS) system operations
Quality control
Dining customer service
Prompt table clearance
Conflict and dispute resolution
Service prioritization
Effective customer upselling
Relationship management
Menu item familiarity
Cooking procedures
POS system operation
Proper storage and preservation
Team contribution
Certified with ServSafe Manager Certification
Organization
Stock Rotation
Communications
Safety inspections
Project Organization
Planning and Coordination
Problem Resolution
Customer Service
Education and Training
Schreiner UniversityKerrville, TXExpected in :PsychologyGPA:Status
Experience
Taher, Inc.Server
Belle Plaine, MN, 12/2019Current
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Restocked condiments and drink station supplies to maintain customer satisfaction.
Delivered trays and bags to patrons and assisted with collecting items such as drinks, utensils and condiments.
Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Backed up cashier staff to process customer orders and payments.
Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
Calculated charges, issued table checks and collected payments from customers.
Monitored customer movements and quickly cleared empty tables for future customers.
Inspected restrooms for cleanliness and availability of supplies 4 times per shift.
Removed trash, spills and trays to keep areas clean and professionally organized.
Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
Wiped down and sanitized food preparation areas using dishcloths, hot water and cleaning products.
Explained preparation of various menu items, describing ingredients and cooking methods to customers.
Verified adequate levels of supplies such as linens and trays and restocked low items.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Taher, Inc.Server
Blair, NE, 04/201910/2019
Restocked condiments and drink station supplies to maintain customer satisfaction.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Delivered trays and bags to patrons and assisted with collecting items such as drinks, utensils and condiments.
Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Calculated charges, issued table checks and collected payments from customers.
Backed up cashier staff to process customer orders and payments.
Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
Monitored customer movements and quickly cleared empty tables for future customers.
Inspected restrooms for cleanliness and availability of supplies 4 times per shift.
Removed trash, spills and trays to keep areas clean and professionally organized.
Carried dirty dishes to kitchen to keep dining areas clean and promote efficiency.
Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
Wiped down and sanitized food preparation areas using dishcloths, hot water and cleaning products.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Served average of 200 patrons daily at McDonald’s restaurant with consistent recommendations for exceptional service.
Explained preparation of various menu items, describing ingredients and cooking methods to customers.
Verified adequate levels of supplies such as linens and trays and restocked low items.
Recorded orders and partnered with team members to efficiently serve food and beverages.
Haley Auto GroupCashier
Richmond, VA, 04/201908/2019
Resolved customer problems by investigating issues, answering questions and building rapport.
Contributed to positive, organized store appearance through restocking merchandise and cleaning.
Built and maintained effective working relationships with peers and upper management.
Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
InstacartShift Lead
Hurlburt Field, FL, 02/201402/2018
Oversaw schedules, accepted time off requests and found coverage for shifts.
Managed and mentored 4 staff members.
Resolved customer complaints and reported issues to senior management.
Allocated tasks to employees daily and monitored activity and task completion.
Completed opening and closing duties to facilitate business operations.
Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations.
Supervised successful team of 4 servers by conveying project information consistently, quickly resolving issues and delivering constructive feedback.
Created and improved daily work plans for restaurant operation, including planning production schedules and optimizing task flows.
Upheld company standards and compliance requirements for operations and cleanliness of all areas.
Increased overall team efficiency and productivity.
Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
Set up, adjusted and maintained machines to keep production operating at peak levels and consistently meet challenging daily demands.
Completed ongoing quality checks on perishable products, closely following strict quality assurance guidelines.
Kept detailed production reports of daily progress to identify areas for improvement and maximize productivity.
Evaluated employee performance, identified areas of improvement and communicated plans to employees.
Performed various troubleshooting tasks, including computer screens and drive through speakers to combat assembly issues.
Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion.
Optimized team performance by training new hires on use of equipment, standard procedures and organizational policies.
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