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Server Resume Example

Resume Score: 80%

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EA

SERVER
Summary

My name is Emily abston. I have worked 20 years in the food service business. I work six years in the customer service business cluding parts sales and service. I work very well with people. I was homecoming queen I'm saying that just to say that that was elected by the student body. I've always been a people person I pride myself in that I truly enjoy other people and truly interested in them. My first job ever was a hostess at Ruby Tuesday's I work there two years. My job's have always stayed with my jobs. Always looking for ways to move up in my position. I've had a W-2 every year of my life since 1994 except it 2013 then I chose to raise my third child because I did not have to work.

Skills

Inventory

  • Ordering parts for service
  • Diagnosing a problem and ordering the Pacific part for the customer
  • Service ticket accuracy
  • OSHA compliance
  • Mechanical abilities
  • Troubleshooting and analysis
Education and Training
Associate of Applied ScienceGadsden State Community CollegeGadsden,AL,Business Administration05/2001
Experience
The Fishermans Server | Southside, AL08/2019 to 10/2019
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Promoted desserts, appetizers and specialty drinks.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Prepared salads and appetizers to back up kitchen staff.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Upsold customers and optimized table-turns, outperforming wait staff average sales by up to [Number]%.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
VolunteerSargent of Arms in SAPP Program | Gadsden, AL05/2019 to 08/2019
  • Created intricate and visually clear 3D renderings as part of major project proposals for architectural firms.
Buck'S Island MarinaParts, Service, and Sales | Southside, AL04/2006 to 03/2012
  • Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
  • Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.
  • Established individual parts inventory levels to balance stock for maximum inventory turns.
  • Mitigated financial discrepancies by managing claims proccessing, damaged goods, back orders, overages and shortages.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Provided information to customers regarding repair or service options.
  • Tracked all changes and actions in computer-based documentation system.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Maintained high service delivery quality and efficiency by monitoring service writer and technician performance.
  • Increased productivity, effectively managing [Number] employees and crew while coordinating dispatching activities and daily ordering processes.
  • Demonstrated in-depth understanding of company policies and products.
  • Received, examined and reshelved returned parts.
  • Maintained positive customer service ratings for [Number] consecutive months by effectively delivering personable client relations.
  • Researched and identified alternative vendors with better prices to save company $[Amount] over [Timeframe].
  • Gained equipment knowledge and expertise through research and repair experience.
  • Maintained up-to-date knowledge on latest research and trends through extended education and professional development courses.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Tested components, assemblies and systems to diagnose problems.
  • Developed and administered aggressive wholesale parts program, producing $[Amount] in profit.
  • Improved sales and inventory management by effectively controlling daily parts program activities through [Task] and [Skill].
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Resume Overview

Companies Worked For:

  • The Fishermans
  • Volunteer
  • Buck'S Island Marina

School Attended

  • Gadsden State Community College

Job Titles Held:

  • Server
  • Sargent of Arms in SAPP Program
  • Parts, Service, and Sales

Degrees

  • Associate of Applied Science

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