Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
My name is Jessica Claire. I have worked 20 years in the food service business. I work six years in the customer service business cluding parts sales and service. I work very well with people. I was homecoming queen I'm saying that just to say that that was elected by the student body. I've always been a people person I pride myself in that I truly enjoy other people and truly interested in them. My first job ever was a hostess at Ruby Tuesday's I work there two years. My job's have always stayed with my jobs. Always looking for ways to move up in my position. I've had a W-2 every year of my life since 1994 except it 2013 then I chose to raise my third child because I did not have to work.
Skills
Inventory
Ordering parts for service
Diagnosing a problem and ordering the Pacific part for the customer
Service ticket accuracy
OSHA compliance
Mechanical abilities
Troubleshooting and analysis
Experience
08/2019 to 10/2019
ServerThe Palms Of Sebring – Sebring, FL,
Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Promoted desserts, appetizers and specialty drinks.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Prepared salads and appetizers to back up kitchen staff.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Upsold customers and optimized table-turns, outperforming wait staff average sales by up to [Number]%.
Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
Recorded orders and partnered with team members to efficiently serve food and beverages.
Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
05/2019 to 08/2019
Sargent of Arms in SAPP ProgramVolunteer – City, STATE,
Created intricate and visually clear 3D renderings as part of major project proposals for architectural firms.
04/2006 to 03/2012
Parts, Service, and SalesBuck'S Island Marina – City, STATE,
Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.
Established individual parts inventory levels to balance stock for maximum inventory turns.
Mitigated financial discrepancies by managing claims proccessing, damaged goods, back orders, overages and shortages.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Provided information to customers regarding repair or service options.
Tracked all changes and actions in computer-based documentation system.
Organized and updated schedules to optimize coverage for expected customer demands.
Maintained high service delivery quality and efficiency by monitoring service writer and technician performance.
Increased productivity, effectively managing [Number] employees and crew while coordinating dispatching activities and daily ordering processes.
Demonstrated in-depth understanding of company policies and products.
Received, examined and reshelved returned parts.
Maintained positive customer service ratings for [Number] consecutive months by effectively delivering personable client relations.
Researched and identified alternative vendors with better prices to save company $[Amount] over [Timeframe].
Gained equipment knowledge and expertise through research and repair experience.
Maintained up-to-date knowledge on latest research and trends through extended education and professional development courses.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Tested components, assemblies and systems to diagnose problems.
Developed and administered aggressive wholesale parts program, producing $[Amount] in profit.
Improved sales and inventory management by effectively controlling daily parts program activities through [Task] and [Skill].
Education and Training
Expected in 05/2001 to to
Associate of Applied Science: Business Administration Gadsden State Community College - Gadsden, AL GPA: Status -
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