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Server Resume Example

Resume Score: 80%

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SERVER
Skills
  • Sales expertise
  • Cash handling expert
  • Hospitality service expertise
  • Item promotion
  • Highly Dependable
  • Fast Learner
  • Credit card processing
  • Drawer management
  • Cleanliness
  • Maintaining store appearance
  • Multi-tasking ability
  • Inventorying products
  • Product restocking
  • Customer assistance
Work History
Server, 04/2018 to Current
Bloomin' Brands Inc. – Rogers, AR
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Prepared beverages and filled food orders for customers.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Greeted and maintained relationships with regular customers.
  • Managed food resources, memorized orders and coordinated service in 45- table restaurant.
Call Center Agent, 09/2014 to 04/2018
Manpowergroup Inc. – Bentonville, AR
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Educated customers on product and service details and information.
  • Responded to customer requests for products, services and company information.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
  • Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
  • Received multiple positive reviews acknowledging dedication to excellent customer service.
Customer Service Cashier, 08/2016 to 09/2017
Love's Travel Stops & Country Stores Inc. – Siloam Springs, Arkansas
  • Maintained reports of transactions and greeted customers when entering and leaving establishment.
  • Counted money in drawers at beginning and end of each shift.
  • Educated customers on promotions to enhance sales.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Handled approximately 50 or more daily credit and cash transactions for customers with accuracy and speed.
  • Checked prices for customers and processed items sold by scanning barcodes.
Server, 08/2014 to 08/2016
Pizza Hut – Siloam Springs, AR
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Greeted and maintained relationships with regular customers.
Education
High School Diploma: 04/2016
Kansas High School - Kansas, OK
Some College (No Degree): PsychologyNortheastern Oklahoma A&M College - Miami, OK
Some College (No Degree): Social WorkNortheastern State University - Tahlequah, OK
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Resume Overview

Companies Worked For:

  • Bloomin' Brands Inc.
  • Manpowergroup Inc.
  • Love's Travel Stops & Country Stores Inc.
  • Pizza Hut

School Attended

  • Kansas High School
  • Northeastern Oklahoma A&M College
  • Northeastern State University

Job Titles Held:

  • Server
  • Call Center Agent
  • Customer Service Cashier

Degrees

  • High School Diploma : 04/2016
    Some College (No Degree) : Psychology
    Some College (No Degree) : Social Work

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