Talented food service professional bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling of special dietary requirements and general food safety standards. Experienced server with over 5 years of experience in restaurants. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Skills
Beverage preparation
Food and beverage pairings
Sales expertise
Dining area maintenance
Cash handling
Wine Service
To-Go Order Preparation
Stocking and Replenishing
Point of Sale Knowledge
Order Delivery Practices
Order Accuracy
Menu Memorization
Hospitality Service Expertise
High-Volume Dining
Guest Seating Arrangements
Guest Relations Management
Food Sales and Promotion
Daily Specials Memorization
Bill Computation
Ordering Procedures
Table Setting Knowledge
Performance improvement
Food preparation and safety
Food running
Front-of-house display creation
Item promotion
Menu presentation
Food station setup
Food spoilage prevention
Banquet coordination
Education
Harmony School Of Advancement-HoustonHouston, TXExpected in 02/2019GED:GPA:Status
Lone Star College SystemSpring, TX, Expected in No Degree:Mathematics And Computer ScienceGPA:Status
Work History
University Village Thousand OaksServer
Thousand Oaks, CA, 07/202010/2020
Kept register accurate through correct billing, payment processing and cash management practices.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings.
Checked identification to enforce age regulations for alcoholic beverages.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Prepared beverages and filled food orders for customers.
Greeted and maintained relationships with regular customers.
University Village Thousand OaksServer
Thousand Oaks, CA, 02/202006/2020
Kept register accurate through correct billing, payment processing and cash management practices.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Checked identification to enforce age regulations for alcoholic beverages.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Prepared beverages and filled food orders for customers.
Greeted and maintained relationships with regular customers.
University Village Thousand OaksServer
Thousand Oaks, CA, 04/201806/2019
Kept register accurate through correct billing, payment processing and cash management practices.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Checked identification to enforce age regulations for alcoholic beverages.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Prepared beverages and filled food orders for customers.
Greeted and maintained relationships with regular customers.
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