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Server Resume Example

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SERVER
Professional Summary

Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Dedicated employee with a pleasant personality and a proactive approach with patients via active listening and question response. A multitasking Patient Representative with expertise in managing the check-in process and patient flow within the office.

Skills
  • High-volume dining
  • Guest relations management
  • Order accuracy
  • Sale expertise
  • Telephone etiquette
  • Scheduling
  • Office administration
  • Cash handling
  • Office supplies inventory management
  • Problem-solving skills
  • Meeting scheduling
  • Social perceptiveness
  • Mail handling
  • Strategic planning
  • Mail sorting
  • File management
  • Call forwarding
  • Sorting and labeling
  • Performance improvement
  • Administrative support
  • Word processing
  • Verbal and written communication
  • Accounts payable and receivable
  • Data entry
  • Decision-making abilities
  • Time management
  • Treatment room cleanup
  • Infection control proficiency
  • Patient intake procedures
  • Strong communication skills
  • Insurance billing
  • Team collaboration
  • Patient relations
  • Electronic Charting
  • Detail-oriented
  • Data confidentiality measures
  • Privacy and confidentiality
  • Regulatory compliance
  • Patient assessments
  • Charting and clinical documentation
  • Medical Records Management
  • Responding to emergencies
  • Inpatient care
  • Companionship and emotional support
  • Medical office administration
  • Infection control and aseptic procedures
  • Direct patient care
  • Case management
  • Outpatient care
  • Dementia and Alzheimer's knowledge
  • Patient management
  • Feeding assistance expert
  • Wound care specialist
  • Measuring bodily fluids
  • Patient-focused care
  • Chronic disease management
  • Transporting patients
  • Tube feedings and medications familiarity
  • Supporting personal needs
  • Recording vital signs
  • Documenting behaviors
  • Conducting intakes
  • Patient privacy
  • Observing responses
Work History
12/2019 to CurrentServerLoofy's Pizza | Clarklake, MI
  • Monitored guests for intoxication and immediately reported concerns to management.
  • Restocked salad bar and buffet for lunch and dinner service.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
  • Checked identification to enforce age requirement for alcoholic beverages.
12/2018 to 01/2019Nursing Assistant/Front Desk ReceptionistJackson County Facility | Jackson, MI
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Cleaned and prepared rooms between patients, using aseptic technique to prevent infections and cross-contamination.
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep informed of changes.
  • Furthered skills by actively taking part in employee trainings and taking classes in subjects to improv.
  • Reported any unusual or urgent circumstances in patients' condition or environment immediately.
  • Employed mobility devices and equipment to lift patients from chairs to beds, following all safety procedures to avoid injuries.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Documented patient symptoms, medical histories and current medications with software.
  • Performed basic standardized wound care procedures by applying hot and cold packs and applying dressings and bandages to patients.
  • Cared for average of [Number] patients per [Timeframe] in [Type] facility, delivering high-quality, efficient support to meet all needs.
  • Participated in fun activities, including [Type] and [Type] with patients each [Timeframe] to boost mood, improve overall memory and provide light entertainment.
  • Practiced triage in full waiting rooms by prioritizing treatment of most critically ill and injured.
  • Worked with per nurses and Doctors in [Timeframe] meetings to brainstorm new activities for patients and discuss ways to resolve issues.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically-relevant symptoms.
  • Secured patient information and maintained patient confidentiality by completing and safeguarding all medical records.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained transaction security by verifying payment cards against identification.
  • Collected, sorted and distributed mail and prepared mail, messages and courier deliveries for busy [Number]-person [Type] business.
  • Entered customer data using [Type] software and updated information whenever patrons changed rooms.
  • Received packages and mail at front desk and dispersed to correct employees.
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
07/2016 to 11/2018Dental Assistant/Front Desk ReceptionistFrenchtown Smiles PLLC | Monroe, MI
  • Helped complete routine and advanced procedures by preparing patients and instruments for expected needs.
  • Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment.
  • Administered desensitizing agents by applying numbing gel to prepare patients for anesthetic injections.
  • Cleaned and sterilized instruments between patients to protect from infection risks.
  • Typed patient data into computer system using [Software] while following privacy laws and maintaining high level of accuracy.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
  • Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, casts and impressions.
  • Taught patients successful strategies for boosting oral hygiene, controlling plaque and protecting gums and tooth enamel from damage.
  • Educated patients on postoperative care, including how to protect dental work and boost healing.
  • Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
  • Managed office schedules and calendars to coordinate administrative planning and execution.
  • Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
  • Booked appointments for patients using [Software].
  • Used [Software] to document and maintain patient information and health background.
  • Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Educated patients by giving oral hygiene, plaque control and postoperative instructions.
  • Documented patients' dental health information, medical history and vital signs.
  • Verified proper operation of dental equipment by completing preventive maintenance, troubleshooting malfunctions and calling for repairs.
11/2013 to 08/2014Dental AssistantSmiles On Wheels | Jackson, MI
  • Cleaned and sterilized instruments between patients to protect from infection risks.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Prepared patient X-rays and images by [Action] for review by dentist.
  • Helped [Job title]s complete routine and advanced procedures by preparing patients and instruments for expected needs.
  • Educated patients on postoperative care, including how to protect dental work and boost healing.
  • Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment, [Action] and [Action].
  • Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
  • Typed patient data into computer system using [Software] while following privacy laws and maintaining high level of accuracy.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Educated patients by giving oral hygiene, plaque control and postoperative instructions.
Education
06/2018Medical Primier Medical Academy , Jackson
06/2014High School DiplomaColumbia Central High School, Brooklyn, MI
05/2014High School DiplomaJackson Area Career Center , Jackson, MI
  • Minored in Dental Occupations. I studied and learned the different careers throughout the dental field. I practiced dental assisting and front desk. I even got to play dentist a few times for fun. I went here in the mornings and would come back to my high school to finish the day for my education at the time. Mrs. B was a fantastic teacher!
love to enjoy those precious moments with family and friends.

I love to cook for my two daughters and amazing hardworking husband. We have two dogs that we spoil to death and I love to take them on walks. On my days off of work I enjoy the nature that is surrounding me ( we live out in the boonies) . I love to watch tv and relax after I have taken care of my family. I love hosting family gatherings at my house especially during the holidays. I think my most favorite is singing. Singing puts me in a peaceful state of mind. I feel as though I can be myself through music. I also enjoy drawing and writing.

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Resume Overview

Companies Worked For:

  • Loofy's Pizza
  • Jackson County Facility
  • Frenchtown Smiles PLLC
  • Smiles On Wheels

School Attended

  • Primier Medical Academy
  • Columbia Central High School
  • Jackson Area Career Center

Job Titles Held:

  • Server
  • Nursing Assistant/Front Desk Receptionist
  • Dental Assistant/Front Desk Receptionist
  • Dental Assistant

Degrees

  • 06/2018 Medical
    06/2014 High School Diploma
    05/2014 High School Diploma

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