Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Dedicated employee with a pleasant personality and a proactive approach with patients via active listening and question response. A multitasking Patient Representative with expertise in managing the check-in process and patient flow within the office.
Skills
High-volume dining
Guest relations management
Order accuracy
Sale expertise
Telephone etiquette
Scheduling
Office administration
Cash handling
Office supplies inventory management
Problem-solving skills
Meeting scheduling
Social perceptiveness
Mail handling
Strategic planning
Mail sorting
File management
Call forwarding
Sorting and labeling
Performance improvement
Administrative support
Word processing
Verbal and written communication
Accounts payable and receivable
Data entry
Decision-making abilities
Time management
Treatment room cleanup
Infection control proficiency
Patient intake procedures
Strong communication skills
Insurance billing
Team collaboration
Patient relations
Electronic Charting
Detail-oriented
Data confidentiality measures
Privacy and confidentiality
Regulatory compliance
Patient assessments
Charting and clinical documentation
Medical Records Management
Responding to emergencies
Inpatient care
Companionship and emotional support
Medical office administration
Infection control and aseptic procedures
Direct patient care
Case management
Outpatient care
Dementia and Alzheimer's knowledge
Patient management
Feeding assistance expert
Wound care specialist
Measuring bodily fluids
Patient-focused care
Chronic disease management
Transporting patients
Tube feedings and medications familiarity
Supporting personal needs
Recording vital signs
Documenting behaviors
Conducting intakes
Patient privacy
Observing responses
Education
Primier Medical Academy Jackson, Expected in 06/2018:Medical GPA:Status
Columbia Central High SchoolBrooklyn, MIExpected in 06/2014High School Diploma:GPA:Status
Jackson Area Career Center Jackson, MI, Expected in 05/2014High School Diploma:GPA:Status
Minored in Dental Occupations. I studied and learned the different careers throughout the dental field. I practiced dental assisting and front desk. I even got to play dentist a few times for fun. I went here in the mornings and would come back to my high school to finish the day for my education at the time. Mrs. B was a fantastic teacher!
Work History
VillagecareServer
New York City, NY, 12/2019Current
Monitored guests for intoxication and immediately reported concerns to management.
Restocked salad bar and buffet for lunch and dinner service.
Kept register accurate through correct billing, payment processing and cash management practices.
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
Checked identification to enforce age requirement for alcoholic beverages.
Community Care, IncNursing Assistant/Front Desk Receptionist
Chilton, WI, 12/201801/2019
Helped patients effectively manage routine bathing, grooming and other hygiene needs.
Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
Supported ambulation and physical therapy needs by conducting planned exercise routines.
Cleaned and prepared rooms between patients, using aseptic technique to prevent infections and cross-contamination.
Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
Obtained biological specimens for ordered tests and prepared for laboratory transport.
Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep informed of changes.
Furthered skills by actively taking part in employee trainings and taking classes in subjects to improv.
Reported any unusual or urgent circumstances in patients' condition or environment immediately.
Employed mobility devices and equipment to lift patients from chairs to beds, following all safety procedures to avoid injuries.
Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
Documented patient symptoms, medical histories and current medications with software.
Performed basic standardized wound care procedures by applying hot and cold packs and applying dressings and bandages to patients.
Cared for average of [Number] patients per [Timeframe] in [Type] facility, delivering high-quality, efficient support to meet all needs.
Participated in fun activities, including [Type] and [Type] with patients each [Timeframe] to boost mood, improve overall memory and provide light entertainment.
Practiced triage in full waiting rooms by prioritizing treatment of most critically ill and injured.
Worked with per nurses and Doctors in [Timeframe] meetings to brainstorm new activities for patients and discuss ways to resolve issues.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Evaluated patients to identify and address wounds, behavioral concerns and medically-relevant symptoms.
Secured patient information and maintained patient confidentiality by completing and safeguarding all medical records.
Promptly answered multi-line phone system and greeted callers enthusiastically.
Updated customer accounts with add-on room charges, including minibar use and room service bills.
Politely welcomed arriving guests, providing room keys and information on amenities and policies.
Kept accounts in balance and ran daily reports to verify totals.
Maintained financial accuracy by collecting deposits, fees and payments.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained transaction security by verifying payment cards against identification.
Collected, sorted and distributed mail and prepared mail, messages and courier deliveries for busy [Number]-person [Type] business.
Entered customer data using [Type] software and updated information whenever patrons changed rooms.
Received packages and mail at front desk and dispersed to correct employees.
Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
Helped complete routine and advanced procedures by preparing patients and instruments for expected needs.
Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment.
Administered desensitizing agents by applying numbing gel to prepare patients for anesthetic injections.
Cleaned and sterilized instruments between patients to protect from infection risks.
Typed patient data into computer system using [Software] while following privacy laws and maintaining high level of accuracy.
Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse.
Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, casts and impressions.
Taught patients successful strategies for boosting oral hygiene, controlling plaque and protecting gums and tooth enamel from damage.
Educated patients on postoperative care, including how to protect dental work and boost healing.
Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
Managed office schedules and calendars to coordinate administrative planning and execution.
Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
Booked appointments for patients using [Software].
Used [Software] to document and maintain patient information and health background.
Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
Explained treatment procedures and instructed patients on home care guidelines.
Educated patients by giving oral hygiene, plaque control and postoperative instructions.
Documented patients' dental health information, medical history and vital signs.
Verified proper operation of dental equipment by completing preventive maintenance, troubleshooting malfunctions and calling for repairs.
Smiles On WheelsDental Assistant
City, STATE, 11/201308/2014
Cleaned and sterilized instruments between patients to protect from infection risks.
Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
Prepared patient X-rays and images by [Action] for review by dentist.
Helped [Job title]s complete routine and advanced procedures by preparing patients and instruments for expected needs.
Educated patients on postoperative care, including how to protect dental work and boost healing.
Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment, [Action] and [Action].
Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
Typed patient data into computer system using [Software] while following privacy laws and maintaining high level of accuracy.
Explained treatment procedures and instructed patients on home care guidelines.
Educated patients by giving oral hygiene, plaque control and postoperative instructions.
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