Server Resume Example Malia's - Williston, South Carolina

SERVER

Professional Summary

Dedicated, well-versed in food and beverage operations as well as guest services. Experienced in managing large-scale events or intimate gourmet dining. Successful at building relationships with customers to increase loyalty and repeat business. Dependable, with 15 years of experience providing efficient, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Talented food service professional bringing skills in order management, payment processing and upselling. Stay current on items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling of special dietary requirements and general food safety standards. Cheerful, offering years of experience in fast-paced diner and short-order restaurant settings. Skillfully promoted customer comfort and enhanced experiences by answering questions and responding to concerns. Efficiently maintained service standards and followed safe service regulations. Always ready to help team members by taking on additional tasks. Versatile, with exceptional communication and multi-tasking ability. Proven success providing high-quality customer service in fast-paced, high-stress environments. Multi-talented, and consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

Accomplishments

Supervised team of 20 plus staff members.
Resolved product issue through consumer testing.
Documented and resolved issues, which led to awards such as MVP in the region, and month after month contest winnings.

Skills

Sales expertise
Point of Sale Knowledge
Hospitality Service Expertise
Guest Seating Arrangements
Bill Computation
Food preparation and safety
Item promotion
Front-of-house display creation
Guest relations

Cash handling
Order Accuracy
High-Volume Dining
Guest Relations Management
Ordering Procedures
Food spoilage prevention
Performance improvement
Accurate Money Handling

Work History

Server, 04/2020 to Current
Malia's – Aiken, SC

Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Responsible for providing a high-caliber experienceand exceptional customer service to a discerning clientele.
Increased sales from $[Number] to $[Number] by upselling [Product] to customers.
Greeted incoming guests and managed accurate seating based on customer desires and server loads.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Maintained customer satisfaction by clarifying questions about orders and specialty items.

Lead Server Trainer, 08/2013 to 04/2019
Longhorn Steakhouse – Aiken, SC

Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
Investigated and integrated enhanced service and team management strategies to boost business profits.
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Orchestrated positive customer experiences at all stages by overseeing every area of operations.
Taught servers to memorize menu ingredients and provide information on preparation methods.
Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
Set schedules for staff by planning and designating shifts and hours.
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Provided continuous evaluation and feedback to server employees.
Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
Created, updated and implemented training plans in collaboration with restaurant management.
Trained new team members on restaurant procedures, menu items and performance strategies.

Manager, 02/2004 to 02/2013
Cheryl's Retail – Williston, SC

Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Cross-trained existing employees to maximize team agility and performance.
Recorded inventory sales into organization's weekly income report.
Delivered feedback to decision-makers regarding employee performance and training needs.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Conducted scheduled and impromptu evaluations to assess work performance.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.

Education

High School Diploma: 05/2002
Williston-Elko High School - Williston, SC

Resume Overview

Companies Worked For:

Malia's
Longhorn Steakhouse
Cheryl's Retail

School Attended

Williston-Elko High School

Job Titles Held:

Server
Lead Server Trainer
Manager

Degrees

High School Diploma : 05/2002

Server Resume Example

Resume Score: 80%

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