Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
I am a sociable individual skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift.
I am also efficiently skilled at connecting with people and promoting products. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Experienced in maintaining stock, setting up promotions and merchandising items.
Skills
High-volume dining
Dining customer service
Effective customer upselling
Point of Sale (POS) system operations
Dish preparation
Menu memorization
Price memorization
Food safety understanding
Menu knowledge
Check payment processing
Table Bussing
Special dietary requirements
Regulatory compliance
Sales Techniques
Relationship management
Quality control
Service prioritization
Dining crew workflow optimization
Safe food handling
Liquor, wine and food service
Food inspection
Arkansas Beverage Commission certified
Experience
10/2017 to Current
Server Bloomin' Brands, Inc. – Danville, VA,
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Operated POS terminals to input orders, split bills and calculate totals.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
Calculated charges, issued table checks and collected payments from customers.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
10/2018 to 11/2019
Benefit Arch ExpertAtlantic Shores – Virginia Beach, VA,
Provided excellent customer service, asking questions and holding friendly conversations to identify optimal products and services through pleasant discourse.
Converted 85% of service customers into product customers.
Listened to customer needs, chose the appropriate products and spent time explaining each item's functions and features.
Monitored product freshness, appearance and cleanliness to improve quality control.
Meticulously maintained spa appearance and cleanliness.
Collected patient history to analyze patient-specific needs and determine proper skincare treatments.
Pursued continuing education to learn new advances in skin condition treatments.
Assisted with operational activities such as inventory control, loss prevention and compliance.
Sold salon-exclusive skin care products and encouraged service upgrades.
Instructed clients on how to apply make-up to achieve desired look.
Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
Supported profitability by upselling products and services and processing sales.
Offered lash application, warm stone massage and brow and eyelash tinting services.
Assessed client needs and recommended skin care and anti-aging products.
Educated clients on skin conditions, treatments and products to grow sales.
Consulted with clients and performed treatments to address skincare needs.
Provided excellent customer service and skin care treatments to all clients.
Improved appearance of clients' skin through non-surgical processes.
Set up area for patients and sterilized equipment.
12/2013 to 01/2018
Server/Server TrainerChili's Grill & Bar – City, STATE,
Enforced staff performance and service standards to deliver consistent and positive customer experiences.
Performed continuous reviews of wait staff and provided feedback directly to team members as well as managers.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Calculated charges, issued table checks and collected payments from customers.
Worked directly with servers for more than 7 shifts during the training process.
Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
Educated waiters on the menu, memorization strategies and how to convey information in a positive and upbeat manner.
Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Controlled portion sizes and garnishing for optimal cost controls.
Sought out and implemented methods to improve service and team performance to boost business sustainability.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Collaborated with host, bus person and cook to serve up food and beverage options.
03/2017 to 07/2017
HairstylistMoxie – City, STATE,
Selected hair colors, products and services based on customer preference and individually designed hair care plan.
Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
Styled and designed traditional and contemporary hairstyles for men and women daily.
Pursued continuing education and training to stay up to date with new trends and techniques.
Trimmed and styled hair for weddings and special occasions to help clients look and feel best on big day.
Sanitized workstations and salon equipment to reduce risk of infection.
Recommended hair styles to compliment clients' facial features and coloring.
Pre-booked future appointments to increase repeat business.
Introduced special hair treatments, scalp massage and styling tools to modernize and streamline services.
Employed curling and straightening styling techniques for ethnic hair types.
Customized styles, services and products to suit client needs and maintain customer satisfaction.
Set up workstation and treatment room with products, equipment and supplies to facilitate services .
Designed and recommended home hair care regimens and treatments to meet individual customer needs.
Attended workshops and classes to remain current on hair products and styles to employ latest techniques and treatments.
Introduced state-of-the-art techniques to color and treat hair.
Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
Education and Training
Expected in 05/2003 to to
High School Diploma: Alice High School - Alice, TX GPA: Status -
Expected in 02/2016 to to
Cosmetologist : Cosmetology Cosmetology Career College - Bald Knob, AR GPA: Status -
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