Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Hardworking server with proven relationship-building and time management abilities in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable customer service skills. Strive to meet every patron need, drive satisfaction and promote long-term loyalty.
Skills
Effective customer upselling
Dining customer service
Check payment processing
High-volume dining
Conflict and dispute resolution
Relationship management
Seating assignment preparation
Safe food handling
Experience
10/2019 to 03/2020ServerDenny's Inc | Hialeah, FL,
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Operated POS terminals to input orders, split bills and calculate totals.
Managed closing duties, including restocking items and reconciling cash drawer.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Recommended daily specials, wine selections and desserts to guide patrons toClaire more profitable items.
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Prepared salads and appetizers to back up kitchen staff.
Placed reservations through phone and email into [UControl].
Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Recorded orders and partnered with team members to efficiently serve food and beverages.
Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Promoted desserts, appetizers and specialty drinks.
Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
02/2017 to 10/2017AssistantLear Corp. | Flint, MI,
Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
Enforced company policies and procedures to strengthen operational standards across departments.
Coached and mentored employees by delivering training, guidance and performance monitoring.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
Organized schedules, workflows and shift coverage to meet expected business demands.
Cultivated customer loyalty by training team members in industry-leading service standards.
Supported sales management initiatives to optimize business development.
Evaluated employee performance and developed improvement plans.
01/2008 to 01/2015Family NannyJessica Shaffer | City, STATE,
Monitored playtime to prevent overuse of technology, television or other detrimental influences.
Coordinated after-school activities and transportation for 8 children for practices and events.
Provided children with nurturing, safe environments to promote emotional, social and intellectual growth.
Planned fun excursions to enhance physical abilities and expose children to stimulating, educational activities.
Helped children complete homework and special assignments daily to support academic performance.
Regulated children's schedules to balance rest, learning and play.
Taught children safe behavior such as seeking adult assistance when crossing street and avoiding contact with unsafe objects.
Helped with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
Prepared snacks and meals, scheduled and coordinated projects, and reinforced appropriate discipline for children according to parents' specifications.
Performed light housekeeping duties, such as preparing nutritious meals, cleaning laundry, tidying bedrooms, dusting and sanitizing play areas.
Assisted children with homework and implemented school material in practical, everyday activities.
Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
Transported children to and from school, extra-curricular activities and play-dates.
Followed routines to foster stability and structure in children's lives while parents were away.
Minimized TV and mobile device time by engaging children with games and reading books.
Facilitated safe, caring and warm environment for children between ages of newborn and 8 years old to stimulate development.
Education and Training
Expected in 06/2010 to to High School Diploma | Hamilton High School, Chandler, AZGPA: Status -
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