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server resume example with 9 years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Attentive Accounts Payable Clerk with 5 years of experience in account management. Dedicated to fantastic client services, on-time payments and detailed documentation. Friendly and careful worker known for resourcefulness and reliability. Also, answered all incoming calls helped with scheduling all service appointments and reminder calls.

Skills
  • Auditing proficiency
  • Year-end reporting
  • Check processing
  • Payroll liabilities
  • Bill payment
  • Vendor account monitoring
  • Petty cash disbursement
  • Accounts payable
  • Invoicing and billing
  • Account reconciliation
  • High-energy attitude
  • Customer relations
  • Inbound and outbound calling
  • Customer service
  • Call center experience
  • Promotional support
Experience
06/2017 to 10/2019
Server First Watch Restaurants Daytona Beach, FL,
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Prepared salads and appetizers to back up kitchen staff.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
03/2015 to 04/2017
Service Advisor Johnson Truck Center South Charleston, WV,
  • Explained amount for expected services and provided detailed answers to customer questions.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Recommended additional, useful services to customers, which helped to increase overall sales.
  • Documented and scoped actions taken to resolve issues after service calls.
  • Welcomed incoming individuals and ascertained needs by asking open-ended questions.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Achieved high customer satisfaction scores by de-escalating complaints quickly.
  • Achieved top satisfaction, retention and referral rankings on consistent basis.
  • Excelled in exceeding daily credit card application goals.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Improved service quality and increased sales by developing strong knowledge of company's products and services.
  • Assisted customers with completing quick and efficient sales transactions.
06/2010 to 01/2015
Accounts Payable Clerk Cognizant Technology Solutions Bergenfield, NJ,
  • Facilitated payment of invoices due by sending bill reminders and contacting clients.
  • Eliminated inaccuracies in accounts payable payments by verifying information prior to generating checks and electronic payment transfers.
  • Charged expenses to accounts and cost centers by analyzing invoice and expense reports.
  • Reconciled monthly statements and transactions to keep records accurate and current.
  • Reviewed bank account statements to reconcile accounts by documenting correct financial information in general ledger.
  • Expedited payments by verifying accuracy and currency of vendor information.
  • Created receiving reports and updated vendor balance sheets to record accounts payable.
  • Reported sales taxes by calculating requirements on paid invoices.
  • Verified vendor accounts by reviewing documentation, rectifying issues and contacting accountholders.
  • Prepared and updated vendor files, including tax and insurance information.
  • Gathered information to produce accounts payable reports for review.
  • Prepared monthly and year-end closing statements, financial documents, and invoices.
  • Performed accurate and fully compliant monthly closing processes, accruals and journal entries.
  • Kept detailed records of accounts payable by creating reports and updating vendor balance sheets.
  • Assisted with month-end and year-end closings to support accounting system accuracy.
  • Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
  • Compiled financial data including compliant ledger and journal records.
Education and Training
Expected in to to
: Accounting
Moultrie Technical College - Moultrie, GA
GPA:
Status -

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Resume Overview

School Attended

  • Moultrie Technical College

Job Titles Held:

  • Server
  • Service Advisor
  • Accounts Payable Clerk

Degrees

  • Some College (No Degree)

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