Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
Attentive Accounts Payable Clerk with 5 years of experience in account management. Dedicated to fantastic client services, on-time payments and detailed documentation. Friendly and careful worker known for resourcefulness and reliability. Also, answered all incoming calls helped with scheduling all service appointments and reminder calls.
Skills
Auditing proficiency
Year-end reporting
Check processing
Payroll liabilities
Bill payment
Vendor account monitoring
Petty cash disbursement
Accounts payable
Invoicing and billing
Account reconciliation
High-energy attitude
Customer relations
Inbound and outbound calling
Customer service
Call center experience
Promotional support
Experience
06/2017 to 10/2019
ServerFirst Watch Restaurants – Daytona Beach, FL,
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Operated POS terminals to input orders, split bills and calculate totals.
Prepared salads and appetizers to back up kitchen staff.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
03/2015 to 04/2017
Service AdvisorJohnson Truck Center – South Charleston, WV,
Explained amount for expected services and provided detailed answers to customer questions.
Contributed to business growth by confirming customer satisfaction with service and quality.
Recommended additional, useful services to customers, which helped to increase overall sales.
Documented and scoped actions taken to resolve issues after service calls.
Welcomed incoming individuals and ascertained needs by asking open-ended questions.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Recommended, selected and helped locate merchandise based on customer needs and desires.
Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Achieved high customer satisfaction scores by de-escalating complaints quickly.
Achieved top satisfaction, retention and referral rankings on consistent basis.
Excelled in exceeding daily credit card application goals.
Consulted with customers to determine best methods to resolve service and billing issues.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Liaised between customers and retail buyers to expedite orders and meet customer demands.
Improved service quality and increased sales by developing strong knowledge of company's products and services.
Assisted customers with completing quick and efficient sales transactions.
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