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Server Resume Example

Resume Score: 80%

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SERVER
Summary

Attentive Accounts Payable Clerk with 5 years of experience in account management. Dedicated to fantastic client services, on-time payments and detailed documentation. Friendly and careful worker known for resourcefulness and reliability. Also, answered all incoming calls helped with scheduling all service appointments and reminder calls.

Skills
  • Auditing proficiency
  • Year-end reporting
  • Check processing
  • Payroll liabilities
  • Bill payment
  • Vendor account monitoring
  • Petty cash disbursement
  • Accounts payable
  • Invoicing and billing
  • Account reconciliation
  • High-energy attitude
  • Customer relations
  • Inbound and outbound calling
  • Customer service
  • Call center experience
  • Promotional support
Experience
June 2017
to
October 2019
Logan's RoadhouseTifton, GAServer
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Prepared salads and appetizers to back up kitchen staff.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
March 2015
to
April 2017
Rountree Moore Ford LincolnLake City, FLService Advisor
  • Explained amount for expected services and provided detailed answers to customer questions.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Recommended additional, useful services to customers, which helped to increase overall sales.
  • Documented and scoped actions taken to resolve issues after service calls.
  • Welcomed incoming individuals and ascertained needs by asking open-ended questions.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Achieved high customer satisfaction scores by de-escalating complaints quickly.
  • Achieved top satisfaction, retention and referral rankings on consistent basis.
  • Excelled in exceeding daily credit card application goals.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Improved service quality and increased sales by developing strong knowledge of company's products and services.
  • Assisted customers with completing quick and efficient sales transactions.
June 2010
to
January 2015
Tenneson Nissan Tifton, GAAccounts Payable Clerk
  • Facilitated payment of invoices due by sending bill reminders and contacting clients.
  • Eliminated inaccuracies in accounts payable payments by verifying information prior to generating checks and electronic payment transfers.
  • Charged expenses to accounts and cost centers by analyzing invoice and expense reports.
  • Reconciled monthly statements and transactions to keep records accurate and current.
  • Reviewed bank account statements to reconcile accounts by documenting correct financial information in general ledger.
  • Expedited payments by verifying accuracy and currency of vendor information.
  • Created receiving reports and updated vendor balance sheets to record accounts payable.
  • Reported sales taxes by calculating requirements on paid invoices.
  • Verified vendor accounts by reviewing documentation, rectifying issues and contacting accountholders.
  • Prepared and updated vendor files, including tax and insurance information.
  • Gathered information to produce accounts payable reports for review.
  • Prepared monthly and year-end closing statements, financial documents, and invoices.
  • Performed accurate and fully compliant monthly closing processes, accruals and journal entries.
  • Kept detailed records of accounts payable by creating reports and updating vendor balance sheets.
  • Assisted with month-end and year-end closings to support accounting system accuracy.
  • Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
  • Compiled financial data including compliant ledger and journal records.
Education and Training
Moultrie Technical CollegeMoultrie, GASome College (No Degree): Accounting
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Resume Overview

Companies Worked For:

  • Logan's Roadhouse
  • Rountree Moore Ford Lincoln
  • Tenneson Nissan

School Attended

  • Moultrie Technical College

Job Titles Held:

  • Server
  • Service Advisor
  • Accounts Payable Clerk

Degrees

  • Some College (No Degree) : Accounting

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