Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
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Summary
Sociable [Job Title] skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift.
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Skills
Conflict management
Customer assistance and interaction
Effective customer communication
Call center experience
Service desk support
Experience
Server, 12/2018 to Current Texas Roadhouse – Orem, UT,
Managed closing duties, including restocking items and reconciling cash drawer.
Greeted newly seated guests quickly and efficiently.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Processed customers' payments and provided receipts.
Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Gymnastics Instructor, 10/2019 to 03/2020 Jccs Of North America – Newton, MA,
Developed weekly lesson plans for different gymnastics levels with focus on technique and safety.
Taught students gymnastics moves on spring floor, tumbling mat, uneven bars, beams and vault while using proper spotting techniques.
Established objectives for all lessons, modules and projects.
Learned valuable techniques from observing other instructors to use in future courses.
Evaluated student progress and adjusted learning plans to foster progress.
Built positive relationships with students, parents, colleagues and administrators.
Optimized learning processes through research and development of innovative learning methods.
Coached students in using video and social media storytelling to improve visual intelligence of projects.
Planned classes focusing on instruction, demonstration and work time.
Built rapport with students and parents to increase academic success and parent engagement.
Assessed students' grasp of class material presented in courses and workshops.
Checked equipment and monitored common areas to maintain neatness, organization and proper upkeep while remaining vigilant on safety.
Documented attendance records and accident reports.
Activation Technician , 09/2017 to 11/2019 Virginia Hospital Center – Arlington, VA,
Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.
Assisted online users via live chat, web conference and phone to resolve issues related to [Software] and [Software] use and access.
Disassembled computer systems to troubleshoot and resolve hardware issues.
Installed software updates and vulnerability patches on [Type] servers to prevent possible threats from penetrating networks.
Observed system functioning and entered commands to test different areas of operations.
Updated software versions with patches and new installations to close security loopholes and protect users.
Assisted end-users with software and hardware troubleshooting to determine causes of system malfunction.
Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Cashier, 01/2016 to 10/2018 Wehner's Thriftway – City, STATE,
Assisted with purchases, locating items and signing up for rewards programs.
Helped customers find specific products, answered questions and offered advice.
Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
Welcomed customers, offering assistance to help find necessary store items.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Drove sales and add-on purchases by promoting specific item options to customers.
Learned roles of other departments to provide coverage and keep store operational.
Resolved issues with cash registers, card scanners and printers.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Education and Training
High School Diploma: , Expected in 06/2017 to St Marys Academy - St Marys , KS GPA:
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