Server Resume Example Hershey Entertainment & Resorts Company

Cheyenne

Dorn

Professional Summary

Experienced server with more than nine years experience in customer service, providing unforgettable guest experiences. Detail-oriented, personable, and highly organized. Recent Penn State graduate seeking to apply education received from the University. Bachelor's degree in Psychology.

Skills

Communication
Empathy
Time-management
Organization

Collaboration
Customer Service
Adaptability
Active Listening

Education

Pennsylvania State University HarrisburgMiddletown, PA08/2020Bachelor of Science: Psychology

Majored in Psychology
Graduated with 3.0 GPA
National Honors Society Inductee

Palmyra Area Senior High SchoolPalmyra, PA06/2015High School Diploma

Pennsylvania College of TechnologyWilliamsport, PAOccupational Therapy Assistant

Work History

Hershey Entertainment & Resorts Company- Server
Hershey, PA05/2017 - Current

Create orders, document special requests and follow up with kitchen personnel to foster top-quality service and minimize complaints.
Monitor guests for intoxication and immediately report concerns to management, contributing to safe and welcoming environments for all patrons.
Keep updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Work with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Enhance operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Collaborate with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Collect credit card, cash and gift certificate payments and dispense change for cash transactions.
Upsell high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Greet and maintain relationships with regular customers.
Check identification to enforce age regulations for alcoholic beverages.
Replenish food items and other supplies, which include paper products and canned goods to keep pantry well-stocked during busy periods.
Prepare beverages and fill food orders for customers.
Arrange tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Help customers place orders, explain menu items and suggest appropriate options for food allergy concerns.

Subway- Sandwich Artist
Palmyra, PA02/2011 - 12/2016

Promoted customer loyalty by efficiently handling food and service complaints.
Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
Reduced customer wait times by quickly and efficiently operating customer window and sales register.
Bagged meals for easy carrying.
Maintained clean, sanitized and well-organized food preparation zones.
Performed shift change tasks each day to keep store efficient and neat.
Organized work areas to foster efficiency and model exceptional kitchen etiquette.
Communicated menu item information and offered suggestions to promote featured products.
Operated manual and electric appliances to peel, slice and trim food.
Efficiently prepared sandwiches and other menu items for guests.
Used varied meal preparation methods to create preselected food offerings for catering clients.
Assisted guests, including offering personable greetings and taking orders.
Provided product information and menu item explanation in consideration of dietary restrictions.
Protected customers by washing and sanitizing dishes after each use.
Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
Processed payments and counted change to complete transactions.
Assisted customers in choosing menu items by providing food complementing information.
Executed sandwich artistry duties with very low occurrence of errors.
Cleaned food preparation areas, tools and equipment.
Trained team members to prepare sandwiches and other items according to instructions.
Arranged food items on serving trays and placed in take-out packaging to produce orders for customers.
Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.

Funck's Restaurant- Server
Palmyra, PA06/2016 - 08/2016

Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Greeted and maintained relationships with regular customers.
Checked identification to enforce age regulations for alcoholic beverages.
Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
Prepared beverages and filled food orders for customers.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.

Londonderry Village- Certified Nursing Assistant
Palmyra, PA06/2016 - 08/2016

Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
Helped patients effectively manage routine bathing, grooming and other hygiene needs.
Participated in indoor and outdoor activities with patients to boost mood, improve overall memory and provide light entertainment.
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Oversaw and maintained patients' rooms.
Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep nurse's informed of changes.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Transported patients between rooms.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Resume Overview

Companies Worked For:

Hershey Entertainment & Resorts Company
Subway
Funck's Restaurant
Londonderry Village

School Attended

Pennsylvania State University Harrisburg
Palmyra Area Senior High School
Pennsylvania College of Technology

Job Titles Held:

Server
Sandwich Artist
Certified Nursing Assistant

Degrees

Bachelor of Science : Psychology
High School Diploma
Occupational Therapy Assistant

Server Resume Example

Resume Score: 80%

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