Dynamic with years in FOH and BOH functions. Diplomatic and engaging communicator with exceptional customer service and food handling expertise. Skilled at memorizing menu items and orders, upselling additional products and taking accurate drink and food orders. Sociable skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift.
Skills
Effective customer upselling
Service prioritization
Dining crew workflow optimization
Seating assignment preparation
Regulatory compliance
Education and Training
Clovis High SchoolClovis, CAExpected in 06/2014High School Diploma:GPA:Status
Experience
Watermark Retirement CommunitiesServer
Parker, CO, 03/2020Current
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Operated POS terminals to input orders, split bills and calculate totals.
Upsold customers and optimized table-turns to outperform average sales by [Number]%.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Rollins, IncSocial Media Influencer
Everett, WA, 01/2015Current
Strengthened brand to engage social media community by producing creative and compelling content.
Grew web traffic with online advocacy efforts, including editorial publications and community outreach campaigns.
Managed day-to-day execution of social media messaging with influencer marketing strategies and creative campaigns.
Pitched new ideas and worked collaboratively with communications and entertainment marketing teams to create synergy.
Cultivated influencer and blogger outreach program to build active brand ambassador network.
Supported SEO and online public relations efforts to drive inbound link growth and increase non-paid traffic.
Planned, implemented and maintained successful SEO strategies.
Andreessen HorowitzSocial Media Manager
Menlo Park, CA, 01/201801/2020
Generated monthly performance metrics and analytical reports, reviewing and communicating marketing campaign effectiveness to clients.
Explored new marketing and branding partnerships with high-profile clients, becoming first employee in department to execute this type of strategy.
Coordinated and managed major proposal processes from initiation to implementation.
Cultivated customer and distributor rapport to increase retention rates and drive goal achievement.
Aligned activities with corporate objectives by coordinating marketing, sales and IT processes.
Strengthened product branding initiatives by developing communication campaigns, promotional materials, market intelligence information and databases for [Location] market to maximize outreach.
Collaborated with sales, service, finance and logistics departments to influence critical business growth outcomes.
Represented clients to internal and external stakeholders, advocating for individual needs and pushing strategic agendas.
Researched market competitors to identify potential new products and service opportunities.
Created and launched enhanced content strategies, improving product conversion.
Surprise.ComPersonal Assistant
New York, NY, 02/201706/2018
Created repeat business by developing long-term relationships with regular customers to increase client base [Number]%.
Attended business meetings and took meeting minutes.
Devised and maintained office systems to efficiently deal with papers.
Researched topics of interest and culled gathered information to produce concise reports.
Scheduled conferences and associated travel arrangements, including hotel, airfare and ground transportation.
Secured travel accommodations for [Job title] and scheduled or booked appointments for upcoming events and meetings.
Handled incoming and outgoing correspondence, including mail, e-mail and faxes.
Checked mail, shopped for groceries and handled bill payments.
Processed and tracked medical insurance claims.
Prioritized timeline-driven items to complete projects promptly and within budget.
Accomplishments
Negotiated with vendors, saving the company $[Amount] annually.
Exceeded sales goals by an average of [Number]% in [Year]
Improved delivery of [Product or Service] by [Action], realizing overall increase in customer satisfaction and cost efficiency.
Created highly effective new [Program] that significantly impacted efficiency and improved operations.
Developed relationships with [Number] new clients and typically exceeded sales goals by [Number]%
Recognized as Employee of the [Timeframe] for outstanding performance and team contributions.
Activities and Honors
Member, Small Business Association (2008 - present)
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