Server Resume Example

This establishment is an exclusive fine-dining establishment, being the only Peruvian restaurant in Saint Augustine, FL, as it's a local business, with seating being mostly by reservation only.

At Llama, I

• Added special garnishes and other finishing touches for our canapé to augment visual impact of plate and contrast or add flavor to dish.
• Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
• Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
• Placed reservations through phone and online into OpenTable.
• Assisted in preparing for special functions and banquets by setting up the ambiance and cleaning the dining room as well as the kitchen.
• Served average of 35-50 patrons daily with 2 servers at Llama with consistent recommendations for exceptional service (4.5 stars on Yelp).
• Explained preparation of various menu items, describing ingredients and cooking methods to customers.
• Trained 1 new employee on proper food handling, guest expectations and restaurant protocols.
• Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
• Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
• Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
• Restocked condiments and drink station supplies to meet expected customer needs.
• Verified adequate levels of supplies such as linens, beverages, food in the form of a welcome gift, and other necessary supplies, and restocked low items.
• Monitored customer movements and quickly cleared empty tables for future customers.
• Served food in accordance to the head chef and servers.
• Communicated with supervisors to escalate customer concerns, store issues and inventory requirements.
• Cultivated strong value-added relationships with customers by delivering product knowledge to drive satisfaction and expansion in customer growth.
• Answered phone calls in regards to reservations, concerns, restrictions, allergens, pricing, recommendations, manual entry gift-card purchases, detailed explanations about food, drinks, and the origins of them.
• Resolved issues and disputes over the phone without provoking the future customer.
• Consulted with upset customers to determine best methods to resolve service issues.

• Delivered trays of food, and when necessary, to-go boxes and bags to patrons and assisted with collecting items such as drinks, utensils and condiments.
• Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
• Assisted customers with special requests and informed management of them via telecommunication (Walkie-talkie)
• Assisted customers with problems and helped to resolve them when management wasn't available.
• Answered customer calls in regards to mobile orders, seating, and ensuring customer satisfaction.
• Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
• Sat customers at tables while maintaining and considering seating preferences.
• Worked cooperatively with my colleagues and management in high-stress situations.
• Trained 2 new employees on proper food handling, guest expectations and restaurant protocols.
• Maintained consistency and quality of work, while making it a good workplace environment for the team I worked with.
• Maintained open communication with kitchen staff to prevent overloading workers and dissatisfied customers.
• Carried dirty dishes to kitchen to keep dining areas clean and promote efficiency.
• Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
• Supervised activities of dining room staff to maintain service levels and support guest needs.
• Inspected restrooms for cleanliness and availability of supplies 2 times per shift.
• Backed up serving staff and food runners to keep dining room presentable and ready for incoming guests.
• Accommodated guests with special needs, including accommodations for child seats and wheel-chairs.