Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Reputable, ethical young man with intrapersonal and interpersonal skills with professional experience in hospitality, service, and food industry. Well-rounded team player with appropriate, positive attitude and proven skills while establishing good relationships with patrons. Very motivated to contribute to building a reputation for companies and clients towards overall success. Talented at resolving disputes in a friendly and helpful matter, giving clients a reasonable solution to said matter. Specialize in quality, efficiency, and communication between sources to finalize the task at hand. Passionate about well-being of others, quality of experiences, work ethic, and taking a difficult task and turning it into simplicity for the user/client, and general welfare among customers.

  • Problem-solving abilities
  • Active listening
  • Customer Satisfaction
  • Communication
  • Technologically savvy
  • Critical Thinking
  • Emotional Intelligence
  • Teamwork
  • Team Leadership
  • Serving 
  • Courteous demeanor
  • Inbound and outbound calling
  • Hors-d’oeuvres service
  • Conflict and dispute resolution
  • Effective sales techniques
  • Effective customer upselling
  • Outgoing Empathy
  • Desire to help others
10/2019 to 12/2019 Server Landry's | Kemah, TX,
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Promoted desserts, appetizers, and specialty drinks.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees, and desserts.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Reset tables between guests, including refilling condiments and wiping down all surfaces.
  • Relayed orders and special requests to cooks, monitoring finished dishes for accuracy with preferences.
  • Offered insight into menu items to answer customer questions.
06/2018 to 08/2019 Server Assistant/Customer Service Llama Restaurant | City, STATE,

This establishment is an exclusive fine-dining establishment, being the only Peruvian restaurant in Saint Augustine, FL, as it's a local business, with seating being mostly by reservation only.

At Llama, I

  • Added special garnishes and other finishing touches for our canapé to augment visual impact of plate and contrast or add flavor to dish.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Placed reservations through phone and online into OpenTable.
  • Assisted in preparing for special functions and banquets by setting up the ambiance and cleaning the dining room as well as the kitchen.
  • Served average of 35-50 patrons daily with 2 servers at Llama with consistent recommendations for exceptional service (4.5 stars on Yelp).
  • Explained preparation of various menu items, describing ingredients and cooking methods to customers.
  • Trained 1 new employee on proper food handling, guest expectations and restaurant protocols.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Restocked condiments and drink station supplies to meet expected customer needs.
  • Verified adequate levels of supplies such as linens, beverages, food in the form of a welcome gift, and other necessary supplies, and restocked low items.
  • Monitored customer movements and quickly cleared empty tables for future customers.
  • Served food in accordance to the head chef and servers.
  • Communicated with supervisors to escalate customer concerns, store issues and inventory requirements.
  • Cultivated strong value-added relationships with customers by delivering product knowledge to drive satisfaction and expansion in customer growth.
  • Answered phone calls in regards to reservations, concerns, restrictions, allergens, pricing, recommendations, manual entry gift-card purchases, detailed explanations about food, drinks, and the origins of them.
  • Resolved issues and disputes over the phone without provoking the future customer.
  • Consulted with upset customers to determine best methods to resolve service issues.
10/2017 to 06/2018 Server Assistant & Host Red Lobster Hospitality LLC | City, STATE,
  • Delivered trays of food, and when necessary, to-go boxes and bags to patrons and assisted with collecting items such as drinks, utensils and condiments.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Assisted customers with special requests and informed management of them via telecommunication (Walkie-talkie)
  • Assisted customers with problems and helped to resolve them when management wasn't available.
  • Answered customer calls in regards to mobile orders, seating, and ensuring customer satisfaction.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Sat customers at tables while maintaining and considering seating preferences.
  • Worked cooperatively with my colleagues and management in high-stress situations.
  • Trained 2 new employees on proper food handling, guest expectations and restaurant protocols.
  • Maintained consistency and quality of work, while making it a good workplace environment for the team I worked with.
  • Maintained open communication with kitchen staff to prevent overloading workers and dissatisfied customers.
  • Carried dirty dishes to kitchen to keep dining areas clean and promote efficiency.
  • Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Inspected restrooms for cleanliness and availability of supplies 2 times per shift.
  • Backed up serving staff and food runners to keep dining room presentable and ready for incoming guests.
  • Accommodated guests with special needs, including accommodations for child seats and wheel-chairs.
Education and Training
Expected in 04/2021 Associate of Arts | Business Administration Santa Fe College, Gainesville, FL GPA:
Expected in 2019 High School Diploma | Saint Augustine High School, Saint Augustine, FL GPA:

In my years of high school, I’ve learned cooperation and was able to achieve the student-teacher mentality. Although it was a challenge for me to obtain that mentality, my life started turning around in 11th grade because of new responsibilities. At that moment, I realized what I wanted to be in life, and that this life I’m searching for is just around the corner. After then, my grades boosted, and I started achieving some of my personal goals.

  • Studied in AICE International classes.
  • Studied in Honors classes.
  • Studied Psychology, being one of my favorite courses.
  • Studied Economics, being another one of my favorite courses.
  • Took leadership classes.
  • Played football in 9th grade.
  • Took weightlifting in 10th grade.

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School Attended

  • Santa Fe College
  • Saint Augustine High School

Job Titles Held:

  • Server
  • Server Assistant/Customer Service
  • Server Assistant & Host


  • Associate of Arts
  • High School Diploma

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