I have been in the restaurant industry for over 20 years. I am responsible, ethical, and have a great work ethic. I have had the privilege of working in some amazing restaurants with some amazing chefs. I truly feel that I would be an asset to any team that has respect for the business and for each other.
Skills
Effective customer upselling
Dining customer service
High-volume dining
Special dietary requirements
Education and Training
Miami Dade Community CollegeMiami,fl, Expected in :Environmental ScienceGPA:Status
Experience
Brass Tap Beer BarServer
National Harbor, MD, 05/201911/2019
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Operated POS terminals to input orders, split bills and calculate totals.
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Upsold customers and optimized table-turns to outperform average sales by [Number]%.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
Provided exceptional service to [Number] customers per day at [Type] establishment.
Partnered with host, bus person and cook to efficiently serve food and beverages.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
Reviewed identification for patrons before serving alcoholic drinks.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Rearranged tables and chairs, located or rolled extra silverware and [Action] to prepare for large groups.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Prepared and served cold, hot and [Type] beverages to guests.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Sent orders to kitchen staff by [Action].
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Brass Tap Beer BarServer
Pembroke Pines, FL, 01/201905/2019
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Operated POS terminals to input orders, split bills and calculate totals.
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Upsold customers and optimized table-turns to outperform average sales by [Number]%.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
Provided exceptional service to [Number] customers per day at [Type] establishment.
Partnered with host, bus person and cook to efficiently serve food and beverages.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Reviewed identification for patrons before serving alcoholic drinks.
Hilton WorldwideBartender/server
Anaheim, CA, 02/201206/2018
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Operated POS terminals to input orders, split bills and calculate totals.
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Upsold customers and optimized table-turns to outperform average sales by [Number]%.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
Provided exceptional service to [Number] customers per day at [Type] establishment.
Partnered with host, bus person and cook to efficiently serve food and beverages.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Reviewed identification for patrons before serving alcoholic drinks.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Cleaned dishes with detergent, rinsing and sanitizing chemicals in [Number]-compartment sink.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Prepared and served cold, hot and [Type] beverages to guests.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Sent orders to kitchen staff by [Action].
Assisted kitchen staff with food counts by determining number of items required for complete service.
Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Calculated charges, issued table checks and collected payments from customers.
Greeted newly seated guests quickly and efficiently.
Plated food and assessed plate presentation to maintain highest standard of food quality.
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