Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
I would like to obtain a permanent and challenging position where I can fully utilize my education and experience in the medical felid while contributing to the benefits on my employer. I was a very patient-oriented Medical Receptionist with strong attention to detail with professional telephone etiquette and organization skills. I am energetic and will offer wealth of experience in interacting with office staff and patients. I am very hardworking, educated and willing to go extra mile to complete any task. I am also an motivated Server with eight years experience successfully serving customers in busy, upscale restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader with clear, comprehensive and directive supervision.
Skills
High-volume dining
Guest seating arrangements
Food and beverage pairings
Daily specials memorization
Hospitality service expertise
Point of sale knowledge
Dining area cleanliness
Guest relations management
Front-of-house display creation
Documentation and reporting
Customer and client relations
Medical office administration
Typing 200 wpm
Insurance claims
Patient Scheduling
Medical Records Management
Reminder calls
Outpatient care
Insurance billing procedures
Communications
Relationship development
Problem resolution
Team management
First Aid/CPR
Customer service
Work History
09/2019 to Current
Server99 Restaurants – Milford, MA,
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
08/2018 to 09/2019
Server99 Restaurants – Salem, MA,
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Checked identification to enforce age regulations for alcoholic beverages.
Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
06/2017 to 09/2019
Medical ReceptionistAtlantic General Hospital – Berlin, MD,
Managed master calendar and scheduled appointments for two offices and many providers based on optimal patient loads and clinician availability.
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Organized paperwork such as charts and reports for office and patient needs.
Completed and filed financial documentation for accounting purposes.
Enhanced office efficiency by handling 50-100 plus callers per day.
Maintained current and accurate medical records for many patients.
Completed clerical duties and tasks for clinic administration.
Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes.
Worked one on one with patients by conducting genetic testings for the providers.
Scheduled meetings with outside sales representatives for the providers.
Faxed documents and contacted other facilities/pharmacies for providers.
11/2017 to 05/2019
Server/Banquet ServerChalledon Golf Course – City, STATE,
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
Upsold daily specials and beverage promotions to exceed daily sales goals.
Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
Education
Expected in 05/2019 to to
Associate of Science: Nursing Frederick Community College - Frederick, MD GPA: Status -
Expected in 05/2022 to to
Bachelor of Science: Nursing Anderson University - Anderson, iN, GPA: Status -
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