Determined multitasker looking for employment in the medical field as a receptionist or food server or patient care technician. Recent employment as a leasing agent and waitress bringing several qualities to the table. Able to recognize clerical duties and serving duties.
Highly qualified Patient Registrar with exemplary customer service and organizational skills. Proficient in excel for scheduling and records maintenance. Offering [3] years' experience in an administrative position and an excellent grasp of various insurance guidelines.
Skills
Money Handling (3 years)
Copy Machine (4 years)
Computer software (4 years)
Busser (7 years)
Hostess (4 years)
Waitress (7 years)
Customer Service (7 years)
Front Desk (4 years)
Expo (7 years)
Host (4 years)
Front Office (4 years)
Reception (4 years)
POS system (7 years)
Assessments
Customer Focus & Orientation -- Highly Proficient
Scheduling appointments
Attention to detail
Basic Scheduling
Answering phones
Customer Service
Well-organized
Electronic Medical Records - learned in college
Email
Fax
Fax machine
Filing
Focused
Front Office
Excel
Outlook
Copy Machine
POS
Property tours and inspections
Telephone and email etiquette
Move-in coordination
Contract negotiation
Leasing and sales
Administrative support
Client needs assessment
Database management
Relationship building and retention
Property amenities
Record keeping
Application processing
Education
Bryant Stratton Rochester, NY, Expected in Associate:Medical AssistingGPA:Status
Olympia High SchoolRochester, NY, Expected in 2016Regents Diploma:NursingGPA:Status
Fax use of computer excel outlook email answering phones scheduling appointments organizing filing use of internet Hostess, Waitress, Busser, Present -Handling money, attends to customers needs, cleans thoroughly, use of computer and fax machine, counts money, put in gratuity for servers.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Restocked salad bar and buffet for lunch and dinner service.
Kept register accurate through correct billing, payment processing and cash management practices.
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
Up sold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Managed food resources, memorized orders and wrote patron's food orders on slips in -seat restaurant.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Checked identification to enforce age requirement for alcoholic beverages.
Prepared beverages and filled food orders for customers.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Normally sides come with sandwiches, up sold baked French onion for $2.00
Can handle occupancy of 50 people at once
Up sold wine to addition to order for $6.00
Firstservice ResidentialLeasing Agent
Richmond Hill, GA, 08/2017Current
Distributed and followed up on tenant renewal notices.
Escalated any major issues to property manager for immediate remediation.
Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
Kept meticulous records of all correspondence between management and tenants.
Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
Toured property with prospective tenants and provided wealth of information in regards to its key features.
Boosted occupancy by leveraging market knowledge and successful promotional strategies.
Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
Invited prospects to fill out application upon completion of property tour.
Resolved conflicts between tenants regarding noise, encroachments and parking.
Use of Excel
Use of word
Use of company email
Email etiquette towards potential renters
Responds in orderly fashion
Use of security precautions
Managed at least 20 emails and 10 calls in 6 hours
Penn National GamingBanquet Server
Grantville, PA, 08/201308/2016
Busser, Runner, Clean tables, run food out to servers and members, inform members about butters that comes with bread, displayed hors appetizers served wine.
Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
Updated repeat customers on menu changes and updates to maintain quality service relationships.
Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
Prepared salads and appetizers to back up kitchen staff.
Served plated dinners, buffet style dinners and passed hors appetizers for parties of 6 to 12.
Willing to relocate: Anywhere
Additional Information
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, Willing to relocate: Anywhere, Authorized to work in the US for any employer
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