Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
Point of sale knowledge
Bill computation
KPI management
Skilled in ADP software
Customer service
Written and interpersonal communication
Financial analysis and reporting
Auditing proficiency
Strong communication skills
Education
Southeast High School Dalton, GA, Expected in 05/2015High School Diploma:GPA:Status
Georgia Northwestern Technical CollegeDalton, GA, Expected in 05/2020Associate of Applied Science:Business ManagementGPA:Status
Work History
Marriott Vacations WorldwideServer
Fountain Hills, AZ, 10/2019Current
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Kept register accurate through correct billing, payment processing and cash management practices.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Checked identification to enforce age requirement for alcoholic beverages.
Rv RetailerF&I Manager
Myrtle Beach, SC, 05/201811/2018
Protected company assets with strategic risk management approaches.
Evaluated competitor data and statistics to develop business investment strategy and drive growth.
Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
Recommended loan approvals and denials based on customer loan application reviews.
Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
Successfully closed average of 28 loans per month.
Maintained positive relationships with all customers.
Provided outstanding customer service.
Accurately completed service reports and warranty forms.
BalfourSales Associate
Carterville, IL, 07/201705/2018
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Tracked stock using company inventory management software.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Applied security and loss prevention training toward recognizing risks and reducing store theft.
Trained and developed new sales team associates in products, selling techniques and company procedures.
Maintained organized, presentable merchandise to drive continuous sales.
Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
Maintained records related to sales, returns and inventory availability.
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Engaged with customers to effectively build rapport and lasting relationships.
Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Educated customers on promotions to enhance sales.
Prepared merchandise for sales floor by pricing or tagging.
QdobaRestaurant Supervisor
Goodlettsville, TN, 06/201303/2018
Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
Coordinated team members with focus on productivity, efficiency, and enhancing customer experience.
Greeted and interacted extensively with customers, promoting specials and providing details regarding key product offerings.
Effectively scheduled and allocated assigned team in alignment with operational and customer needs.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Identified and addressed customer complaints to promote satisfaction and loyalty.
Rapidly identified and diplomatically addressed complaints to ensure high levels of satisfaction and loyalty.
Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
Monitored performance to ensure adherence to corporate policies, procedures, and standards as well as industry health and safety regulations.
Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
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