Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
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Summary
Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions via the pharmacy software and managing pharmacy inventory. Adept at interacting with patients to answer questions and provide status updates on their prescription fills.
Dynamic restaurant professional with several years in FOH and BOH functions. Diplomatic and engaging communicator with exceptional customer service and food handling expertise. Skilled at memorizing menu items and orders, up-selling additional products and taking accurate drink and food orders.
Skills
Menu memorization
Point of Sale (POS) system operations
Prompt table clearance
Liquor, wine and food service
High-volume dining
Food safety understanding
Conflict and dispute resolution
Experience
Server, 12/2017 to 12/2019 King's Hawaiian – Flowery Branch, GA,
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Prepared salads and appetizers to back up kitchen staff.
Managed closing duties, including restocking items and reconciling cash drawer.
Operated POS terminals to input orders, split bills and calculate totals.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Server, 04/2015 to 01/2017 King's Hawaiian – Torrance, CA,
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Operated POS terminals to input orders, split bills and calculate totals.
Prepared salads and appetizers to back up kitchen staff.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Placed reservations through phone and email into [Software].
Managed closing duties, including restocking items and reconciling cash drawer.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Calculated charges, issued table checks and collected payments from customers.
Recognized VIP customers immediately and provided special treatment, including preferred tables.
Increased sales of key menu items through effective upselling.
Prepared banquet rooms for use, adjusting lights, sound volumes and room temperature to provide comfortable experiences for guests.
Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Explained preparation of various menu items, describing ingredients and cooking methods to customers.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
Banquet Server (Sevierville Convention Center), 03/2013 to 03/2015 Travis County – Austin, TX,
Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Collected dishes promptly after each course, cleared crumbs and glassware, and maintained customer satisfaction.
Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Collaborated with kitchen staff to maintain efficiency in food delivery, adapting service based on customer requests and kitchen readiness.
Wiped down and sanitized food preparation areas using dishcloths, hot water and cleaning products.
Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
Plated food and ensured plate presentation and food quality were of highest standard.
Prepared banquet rooms for use, adjusting lights, sound volumes and room temperature to provide comfortable experiences for guests.
Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
Reviewed identification for patrons before serving alcoholic drinks.
Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
Recorded orders and partnered with team members to efficiently serve food and beverages.
Pharmacy Technician, 02/2009 to 12/2012 Walgreens – City, STATE,
Worked with insurance companies to process claims, resolve problems and obtain payments.
Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
Managed medication stocks, including conducting counts, labeling products and maintaining controls.
Improved drug inventory management procedures to reduce waste and eliminate backorders or overstock.
Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
Reviewed and monitored patient medication files and lab data in hospital setting.
Created new customer profiles and updated information in pharmacy computer systems.
Managed inventory and reduced expenditures by negotiating prices with pharmaceutical suppliers.
Merchandised related products to drive pharmacy department sales.
Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
Communicated with member physicians to prevent harmful drug reactions, therapy duplications and allergic reactions.
Counseled patients on appropriate use of over-the-counter and prescription medications.
Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
Established and updated patient profiles, including lists of medications and insurance details.
Delivered quality care to customers through close collaboration with pharmacist.
Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency.
Assisted staff members with drug inventory, purchasing, and receiving.
Placed orders for out of stock medications to ensure patients received their prescriptions on time.
Education and Training
Associate of Arts: Business Management, Expected in 12/2021 to Palm Beach State College - Lake Worth, FL GPA: Status -
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