Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Dining area cleanliness
Stocking and replenishing
Order accuracy
Cash handling expert
Menu memorization
Performance improvement
Table setting knowledge
Cash handling
Communication skills
Food running
Food station setup
Food preparation and safety
Work History
12/2018 to 05/2019
ServerArbor Company – Naperville, IL,
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Kept register accurate through correct billing, payment processing and cash management practices.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Checked identification to enforce age requirement for alcoholic beverages.
Greeted and maintained relationships with regular customers.
Served needs of more than [Number] customers in busy [Type] environment.
Prepared beverages and filled food orders for customers.
Bussed and reset [Number] tables per shift, working efficiently to keep dining room and work areas clean.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Improved overall efficiency [Number]% by anticipating needs and providing outstanding support.
Met all customer call guidelines including service levels, handle time and productivity.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Effectively communicated with customers about account changes, new [Type] products or services and potential [Type] upgrades.
Recorded actions taken, issues resolved and [Type] information to effectively manage customer accounts.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Resolved [Type] issues over phone with [Number] customers daily.
Handled over [Number] calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
Assisted [Number] customers in average [Timeframe] by answering questions, responding to inquiries and handling telephone requests.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Promoted available products and services to customers during service, account management and order calls.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Enhanced productivity levels by anticipating needs and delivering outstanding support.
Investigated and resolved customer inquiries and complaints quickly.
Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
Provided primary customer support to internal and external customers in fast-paced environment.
Maintained up-to-date knowledge of product and service changes.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Recognized and reported defective material and equipment to shift supervisor.
Set up and tested monitors and calculators and recorded test data per engineering and quality specifications.
Closely inspected parts to ensure cleanliness and free of contaminants.
Inspected and tested components, assemblies and power tools for proper functionality.
Received and processed both written and verbal instructions, prints and work orders.
Executed entire assembly process by accurately interpreting set-up sheets, work orders, drawings or blueprints.
Correctly and safely used variety of hand tools, saws and cutting equipment to carry out job duties.
Installed protective devices such as bracing, padding, or strapping to prevent shifting or damage during shipping.
Maintained counts and lifts, shifts and stocks materials and parts.
Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
Developed standard operating procedures and document workflows for current and future process steps.
Evaluated quality problems and performed [Action] to identify and resolve issues.
Improved quality processes for increased efficiency and effectiveness.
03/2011 to 09/2011
Server/cashierToppers Creamery – City, STATE,
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Kept register accurate through correct billing, payment processing and cash management practices.
Prepared beverages and filled food orders for customers.
Served needs of more than [Number] customers in busy [Type] environment.
Education
Expected in 02/2012 to to
GED: Clearwater Adult Education Center - Clearwater, FL GPA: Status -
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