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Server Resume Example

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SERVER
Professional Summary
Skills
  • Dining area cleanliness
  • Stocking and replenishing
  • Order accuracy
  • Cash handling expert
  • Menu memorization
  • Performance improvement
  • Table setting knowledge
  • Cash handling
  • Communication skills
  • Food running
  • Food station setup
  • Food preparation and safety
Work History
Server, 12/2018 to 05/2019
Country Skillet Restaurant – Clearwater, FL
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Checked identification to enforce age requirement for alcoholic beverages.
  • Greeted and maintained relationships with regular customers.
  • Served needs of more than [Number] customers in busy [Type] environment.
  • Prepared beverages and filled food orders for customers.
  • Bussed and reset [Number] tables per shift, working efficiently to keep dining room and work areas clean.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Customer Service, 03/2016 to 06/2016
Professional Surveys Inc. – Largo, Florida
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Improved overall efficiency [Number]% by anticipating needs and providing outstanding support.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Effectively communicated with customers about account changes, new [Type] products or services and potential [Type] upgrades.
  • Recorded actions taken, issues resolved and [Type] information to effectively manage customer accounts.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Resolved [Type] issues over phone with [Number] customers daily.
  • Handled over [Number] calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Assisted [Number] customers in average [Timeframe] by answering questions, responding to inquiries and handling telephone requests.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Promoted available products and services to customers during service, account management and order calls.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Maintained up-to-date knowledge of product and service changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Manufacturing Assembler, 06/2012 to 01/2016
Emerson Technologies – Clearwater, Florida
  • Recognized and reported defective material and equipment to shift supervisor.
  • Set up and tested monitors and calculators and recorded test data per engineering and quality specifications.
  • Closely inspected parts to ensure cleanliness and free of contaminants.
  • Inspected and tested components, assemblies and power tools for proper functionality.
  • Received and processed both written and verbal instructions, prints and work orders.
  • Executed entire assembly process by accurately interpreting set-up sheets, work orders, drawings or blueprints.
  • Correctly and safely used variety of hand tools, saws and cutting equipment to carry out job duties.
  • Installed protective devices such as bracing, padding, or strapping to prevent shifting or damage during shipping.
  • Maintained counts and lifts, shifts and stocks materials and parts.
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
  • Developed standard operating procedures and document workflows for current and future process steps.
  • Evaluated quality problems and performed [Action] to identify and resolve issues.
  • Improved quality processes for increased efficiency and effectiveness.
Server/cashier, 03/2011 to 09/2011
Toppers Creamery – Largo, FL
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Prepared beverages and filled food orders for customers.
  • Served needs of more than [Number] customers in busy [Type] environment.
Education
GED: 02/2012
Clearwater Adult Education Center - Clearwater, FL
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Resume Overview

Companies Worked For:

  • Country Skillet Restaurant
  • Professional Surveys Inc.
  • Emerson Technologies
  • Toppers Creamery

School Attended

  • Clearwater Adult Education Center

Job Titles Held:

  • Server
  • Customer Service
  • Manufacturing Assembler
  • Server/cashier

Degrees

  • GED : 02/2012

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