Server Resume Example
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SERVER
Professional Summary
Skills
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Work History
Server, 12/2018 to 05/2019
Arbor Company – Naperville , IL
Arbor Company – Naperville , IL
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Checked identification to enforce age requirement for alcoholic beverages.
- Greeted and maintained relationships with regular customers.
- Served needs of more than [Number] customers in busy [Type] environment.
- Prepared beverages and filled food orders for customers.
- Bussed and reset [Number] tables per shift, working efficiently to keep dining room and work areas clean.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Customer Service, 03/2016 to 06/2016
Sykes Enterprises Incorporated – Chavies , KY
Sykes Enterprises Incorporated – Chavies , KY
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Improved overall efficiency [Number]% by anticipating needs and providing outstanding support.
- Met all customer call guidelines including service levels, handle time and productivity.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Effectively communicated with customers about account changes, new [Type] products or services and potential [Type] upgrades.
- Recorded actions taken, issues resolved and [Type] information to effectively manage customer accounts.
- Collaborated with staff membersto enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Resolved [Type] issues over phone with [Number] customers daily.
- Handled over [Number] calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Assisted [Number] customers in average [Timeframe] by answering questions, responding to inquiries and handling telephone requests.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Promoted available products and services to customers during service, account management and order calls.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Investigated and resolved customer inquiries and complaints quickly.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Manufacturing Assembler, 06/2012 to 01/2016
Lineage Logistics – Wilmington , NC
Lineage Logistics – Wilmington , NC
- Recognized and reported defective material and equipment to shift supervisor.
- Set up and tested monitors and calculators and recorded test data per engineering and quality specifications.
- Closely inspected parts to ensure cleanliness and free of contaminants.
- Inspected and tested components, assemblies and power tools for proper functionality.
- Received and processed both written and verbal instructions, prints and work orders.
- Executed entire assembly process by accurately interpreting set-up sheets, work orders, drawings or blueprints.
- Correctly and safely used variety of hand tools, saws and cutting equipment to carry out job duties.
- Installed protective devices such as bracing, padding, or strapping to prevent shifting or damage during shipping.
- Maintained counts and lifts, shifts and stocks materials and parts.
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
- Developed standard operating procedures and document workflows for current and future process steps.
- Evaluated quality problems and performed [Action] to identify and resolve issues.
- Improved quality processes for increased efficiency and effectiveness.
Server/cashier, 03/2011 to 09/2011
Toppers Creamery – City , STATE
Toppers Creamery – City , STATE
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Prepared beverages and filled food orders for customers.
- Served needs of more than [Number] customers in busy [Type] environment.
Education
GED: 02/2012
Clearwater Adult Education Center - City, State
Clearwater Adult Education Center - City, State
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Resume Overview
School Attended
- Clearwater Adult Education Center
Job Titles Held:
- Server
- Customer Service
- Manufacturing Assembler
- Server/cashier
Degrees
- GED : 02/2012
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