LiveCareer-Resume

server resume example with 6+ years of experience

Jessica Claire
  • , San Francisco, CA 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

•Active Listening. Much of a social worker's role is to listen effectively. ...
•Emotional Intelligence (EQ) ...
•Organization. ...
•Critical Thinking. ...
•Tolerance. ...
•Setting Boundaries. ...
•Empathy. ...
•Communication.

Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Work History
Server, 06/2019 to Current
Nouria EnergyBurlington, MA,
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
  • Kept register accurate through correct billing, payment processing and cash management practices
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
  • Monitored guests for intoxication and immediately reported concerns to management
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
  • Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
  • Restocked salad bar and buffet for lunch and dinner service
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
  • Prepared beverages and filled food orders for customers
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns
  • Checked identification to enforce age requirement for alcoholic beverages
  • Greeted and maintained relationships with regular customers
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business
Customer Service Associate, 04/2019 to 06/2019
HillyardEast Hartford, CT,
  • Kept register accurate through correct billing, payment processing and cash management practices
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
  • Monitored guests for intoxication and immediately reported concerns to management
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns
  • Greeted and maintained relationships with regular customers
  • Mentored junior team members on protocols and procedures of each station to maximize contributions
  • Conducted frequent equipment inspections and basic repair actions to keep machinery operating at peak levels
  • Kept work areas clean, organized and safe to promote efficiency and team safety
  • Learned all required tasks quickly to maximize performance
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution
  • Conferred with customers about concerns with products or services to resolve problems and drive sales
  • Managed customer relations and customer service through daily communication and interaction
  • Exceeded service objectives by applying proven customer service and sales best practices
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
  • Maintained accurate and current customer account data with manual forms processing and digital information updates
  • Greeted customers entering store and promoted sales or special programs
  • Supported branding strategy by ensuring product displays aligned with corporate standards
  • Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies
Teacher, 03/2016 to 06/2017
Volunteers Of America - OregonPortland, OR,
  • Administered assessments to determine each student's specific educational and social needs
  • Observed and evaluated students' performance, behavior, social development and physical health
  • Boosted student grasp of materials with weekly tutoring sessions
  • Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding
Cashier/inventory management team, 12/2008 to 01/2012
Wal-Mart Stores Inc.City, STATE,
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
  • Reviewed and resolved differences between accounting information and cash drawer
  • Processed POS transactions, including checks, cash and credit purchases or refunds
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches
  • Assisted customers by answering questions and fulfilling requests
  • Assisted customers with special services, account updates and promotional options
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
  • Counted cash in register drawer at beginning and end of shift
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance
Education
Master of Social Work: Direct Service , Expected in to Liberty University - Lynchburg, VA
GPA:
Status -

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Resume Overview

School Attended

  • Liberty University

Job Titles Held:

  • Server
  • Customer Service Associate
  • Teacher
  • Cashier/inventory management team

Degrees

  • Master of Social Work

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