, San Francisco, CA609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
•Active Listening. Much of a social worker's role is to listen effectively. ...
•Emotional Intelligence (EQ) ...
•Organization. ...
•Critical Thinking. ...
•Tolerance. ...
•Setting Boundaries. ...
•Empathy. ...
•Communication.
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Work History
06/2019 to Current
ServerNouria Energy – Burlington, MA,
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
Kept register accurate through correct billing, payment processing and cash management practices
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
Monitored guests for intoxication and immediately reported concerns to management
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
Restocked salad bar and buffet for lunch and dinner service
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
Prepared beverages and filled food orders for customers
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns
Checked identification to enforce age requirement for alcoholic beverages
Greeted and maintained relationships with regular customers
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business
04/2019 to 06/2019
Customer Service AssociateHillyard – East Hartford, CT,
Kept register accurate through correct billing, payment processing and cash management practices
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
Monitored guests for intoxication and immediately reported concerns to management
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns
Greeted and maintained relationships with regular customers
Mentored junior team members on protocols and procedures of each station to maximize contributions
Conducted frequent equipment inspections and basic repair actions to keep machinery operating at peak levels
Kept work areas clean, organized and safe to promote efficiency and team safety
Learned all required tasks quickly to maximize performance
Improved customer satisfaction ratings by addressing issues and fostering timely resolution
Conferred with customers about concerns with products or services to resolve problems and drive sales
Managed customer relations and customer service through daily communication and interaction
Exceeded service objectives by applying proven customer service and sales best practices
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
Maintained accurate and current customer account data with manual forms processing and digital information updates
Greeted customers entering store and promoted sales or special programs
Supported branding strategy by ensuring product displays aligned with corporate standards
Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs
Increased efficiency and team productivity by promoting adherence to operational best practices and company policies
03/2016 to 06/2017
TeacherVolunteers Of America - Oregon – Portland, OR,
Administered assessments to determine each student's specific educational and social needs
Observed and evaluated students' performance, behavior, social development and physical health
Boosted student grasp of materials with weekly tutoring sessions
Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding
12/2008 to 01/2012
Cashier/inventory management teamWal-Mart Stores Inc. – City, STATE,
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
Reviewed and resolved differences between accounting information and cash drawer
Processed POS transactions, including checks, cash and credit purchases or refunds
Restocked, arranged and organized merchandise in front lanes to drive product sales
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches
Assisted customers by answering questions and fulfilling requests
Assisted customers with special services, account updates and promotional options
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
Counted cash in register drawer at beginning and end of shift
Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance
Education
Expected in to to
Master of Social Work: Direct Service Liberty University - Lynchburg, VA GPA: Status -
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