Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Personable and dedicated Customer Service Representative with extensive experience in fast paced industries. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients and coworkers. Motivated to maintain customer satisfaction and contribute to company success. Specialized in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Skills
Effective customer upselling
Check payment processing
Sales Techniques
Relationship management
Service prioritization
Regulatory compliance
Lead generation
Capital improvement planning
Systems and automation applications
Issue and conflict resolution
Team building
Relationship development
Team management
Administrative support
Business operations
Process improvement
Supervision
Problem resolution
Project organization
Operational improvement
Planning and coordination
Communications
Customer service
Organization
MS Office
Experience
04/2017 to CurrentServerRuby Sunshine | Nashville, TN,
Collaborated with host, bus person and cook to efficiently serve food and beverage options.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Operated POS terminals to input orders, split bills and calculate totals.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
10/2014 to 05/2019Logan City EmployeeLogan City | City, STATE,
Addressed internal and customer-related issues each day and affected strategic resolutions.
Leveraged market knowledge and leadership ability to help drive profit increases.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Cross-trained in every store role to maximize operational knowledge.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Improved productivity initiatives, coordinating itinerary and scheduling appointments.
Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
Automated office operations, managed client correspondence and tracked records.
Recruited, hired and trained new employees, including monitoring and review of individual performance.
Assessed, optimized and elevated operations to target current and expected demands.
12/2014 to 11/2015Cashier/Customer Service MemberKmart | City, STATE,
Handled
customer
complaints
and
concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Processed credit card, EBT and gift certificate payments in electronic computer systems.
Greeted customers and responded to informational requests.
Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
Stayed up to date on current item discounts to support promotions.
Helped customers find specific products, answered questions and offered product advice.
Welcomed customers, offering assistance to help find necessary store items.
Monitored sales events, added new merchandise and rang up purchases.
Trained new team members in cash register operation, stock procedures and customer service.
04/2012 to 08/2014Malad City EmployeeMalad City | City, STATE,
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Spearheaded training initiatives to improve employee performance and bottom-line business results.
Assessed, optimized and elevated operations to target current and expected demands.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Mitigated risk by ensuring regulatory compliance for required licensing.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Addressed internal and customer-related issues each day and affected strategic resolutions.
Enhanced data collection accuracy by preparing, authoring and updating communications and policy memorandums.
Automated office operations, managed client correspondence and tracked records.
Education and Training
Expected in 05/2014 to to High School Diploma | Malad Senior High School, Malad City, IDGPA: Status -
Expected in 04/2019 to to Bachelor of Science | SociologyUtah State University, Logan, UTGPA: Status -
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