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Server Resume Example

Resume Score: 80%

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SERVER
Summary

Personable and dedicated Customer Service Representative with extensive experience in fast paced industries. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients and coworkers. Motivated to maintain customer satisfaction and contribute to company success. Specialized in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Effective customer upselling
  • Check payment processing
  • Sales Techniques
  • Relationship management
  • Service prioritization
  • Regulatory compliance
  • Lead generation
  • Capital improvement planning
  • Systems and automation applications
  • Issue and conflict resolution
  • Team building
  • Relationship development
  • Team management
  • Administrative support
  • Business operations
  • Process improvement
  • Supervision
  • Problem resolution
  • Project organization
  • Operational improvement
  • Planning and coordination
  • Communications
  • Customer service
  • Organization
  • MS Office
Experience
Server04/2017 to CurrentAngie's RestaurantLogan, UT
  • Collaborated with host, bus person and cook to efficiently serve food and beverage options.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Logan City Employee10/2014 to 05/2019Logan CityLogan, UT
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Leveraged market knowledge and leadership ability to help drive profit increases.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Cross-trained in every store role to maximize operational knowledge.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Improved productivity initiatives, coordinating itinerary and scheduling appointments.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Automated office operations, managed client correspondence and tracked records.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Assessed, optimized and elevated operations to target current and expected demands.
Cashier/Customer Service Member12/2014 to 11/2015KmartLogan, UT
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Greeted customers and responded to informational requests.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
  • Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Stayed up to date on current item discounts to support promotions.
  • Helped customers find specific products, answered questions and offered product advice.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Trained new team members in cash register operation, stock procedures and customer service.
Malad City Employee04/2012 to 08/2014Malad CityMalad, ID
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Spearheaded training initiatives to improve employee performance and bottom-line business results.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Mitigated risk by ensuring regulatory compliance for required licensing.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Enhanced data collection accuracy by preparing, authoring and updating communications and policy memorandums.
  • Automated office operations, managed client correspondence and tracked records.
Education and Training
High School Diploma05/2014Malad Senior High SchoolMalad City, ID
Bachelor of Science: Sociology04/2019Utah State UniversityLogan, UT
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Resume Overview

Companies Worked For:

  • Angie's Restaurant
  • Logan City
  • Kmart
  • Malad City

School Attended

  • Malad Senior High School
  • Utah State University

Job Titles Held:

  • Server
  • Logan City Employee
  • Cashier/Customer Service Member
  • Malad City Employee

Degrees

  • High School Diploma 05/2014
    Bachelor of Science : Sociology 04/2019

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