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Server Resume Example

Resume Score: 80%

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SERVER
Summary

High-energy restaurant professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Smoothly set up reservations, coordinate events and monitor routine dining room activities. Collaborative, hardworking and efficient in prioritizing and handling simultaneous tasks.

Results-driven serving professional familiar with daily operations of dining room and kitchen areas, restaurant maintenance procedures and quality standards. Reliable, customer service-driven team player with 3 years of restaurant experience and drive for performance in all areas.

Skills
  • Server deployment
  • Personalized service
  • Personal service
  • Client service-driven
  • Intake services
  • Member service and support
  • Patient service and assistance
  • Customer service skills
  • Excellent observation skills
  • Client services quality
  • Excellent personal service experience
  • Liquor, wine and food service
  • Foodservice Management Professional
  • Serving drinks
  • Observation
  • Foodservice sanitation
  • Client services
  • Service delivery methods
  • Serving customer needs
  • Personable guest service
  • Exceptional customer service
  • Foodservice
  • Servicing accounts
  • Customer service experience
  • Customer service best practices
  • Party service experience
  • Foodservice techniques
Experience
Bills Burger Bar And Grill | Kemah, TXServer12/2019 - 02/2020
  • Explained preparation of various menu items, describing ingredients and cooking methods to customers.
  • Carried many plates at one time without dropping or spilling, decreasing overall customer wait time.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Increased sales of key menu items through effective upselling.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Calculated charges, issued table checks and collected payments from customers.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
  • Checked order accuracy and food quality before delivering to customers.
  • Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
  • Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Charles La Marr Trucking | Baytown, TXCustomer Service Representative01/2010 - 08/2016
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Answered numerous + inbound calls per day and directed to designated individuals or departments.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Documented conversations with customers to track requests, problems and solutions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Worked with managers to develop service improvement initiatives.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Gulf States Materials | La Porte, TXDispatcher 04/2000 - 01/2010
  • Reviewed many routes and daily traffic and weather conditions and adjusted plans to meet daily requirements.
  • Alerted Truck drivers of road and weather hazards in real time to accomplish days without driver accidents.
  • Accurately and efficiently responded to over numerous daily requests.
  • Scheduled and dispatched over 20 daily roadside assistance calls based on caller locations and available employees.
  • Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
  • Maintained current knowledge of all personnel in field and all completed deliveries or delays.
  • Coordinated order processing, pick sheet running and invoice printing, as well as shift shipping logs and paperwork submissions.
  • Reported delays, accidents, or other traffic and transportation situations.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Prepared and processed shipping documents, including work and shipping orders, route materials and bills of lading.
  • Directed materials routing by preparing accurate shipping orders and bills of lading.
  • Optimized shipping and receiving strategies with cost-effective methods, carriers and routes.
  • Organized storage areas to maximize efficiency of materials movements and minimize labor required.
  • Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
  • Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
Sundance Bar And Grill | Kemah, TXBartender02/1998 - 12/1999
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Upsold customers from shelf to premium brands and high-margin signature recipes, driving average sales increases of [Number]%.
  • Designed and implemented new cocktails to drive customer interest and sales numbers.
  • Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.
  • Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
  • Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
  • Kept close track of bar tabs and transferred open tabs to dining area seamlessly, providing pleasant dining experience to customers and smoothing process for wait staff.
  • Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins.
Education and Training
Center For Advanced Legal Studies | Houston, TXSome College (No Degree) in Law
Certifications
  • SafeServ Certified: Food Handler
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Resume Overview

Companies Worked For:

  • Bills Burger Bar And Grill
  • Charles La Marr Trucking
  • Gulf States Materials
  • Sundance Bar And Grill

School Attended

  • Center For Advanced Legal Studies

Job Titles Held:

  • Server
  • Customer Service Representative
  • Dispatcher
  • Bartender

Degrees

  • Some College (No Degree) in Law

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