Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Polished customer service rep with aptitude for menu memorization and quick calculations. Extensive experience providing first-rate service in retail establishments. Thrive in fast-paced environments through excellent service and communication skills.
Skills
Menu knowledge
Hors-d'oeuvres service
Wine pairings
Special dietary requirements
Experience
Server, 03/2010 to 06/2010 Villagecare – Jersey City, NJ,
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Managed closing duties, including restocking items and reconciling cash drawer.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Operated POS terminals to input orders, split bills and calculate totals.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Promoted desserts, appetizers and specialty drinks.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
Recorded orders and partnered with team members to efficiently serve food and beverages.
Served average of [Number] patrons daily at [Type] restaurant with consistent recommendations for exceptional service.
Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
Upsold customers and optimized table-turns, outperforming wait staff average sales by up to [Number]%.
Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Cashier Manager, 10/2009 to 02/2010 Rwj Barnabas – Florham Park, NJ,
Enhanced sales by implementing merchandising and promotional improvements.
Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
Resolved customer problems by investigating issues, answering questions and building rapport.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
Organized and updated schedules to optimize coverage for expected customer demands.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Boosted store profit into regional top [Number]% through sales, service and loss prevention incentives.
Raised profits [Number]% by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, resolving customer issues and [Action].
Reduced shrink from [Number]% to [Number]% in [Year] through implementation of improved merchandising and inventory procedures.
Achieved sales goals and business objectives by motivating staff and promoting [Product or Service].
Boosted profitability [Number]% and customer satisfaction ratings [Number]% through [Action] and [Action].
Supervised store opening and closing procedures, which included counting cash drawers and making bank deposits.
Built and maintained effective working relationships with peers and upper management.
Contributed to positive, organized store appearance through [Action] and [Action].
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Cashier, 05/2009 to 09/2009 McDonald's – City, STATE,
Troubleshot and resolved issues with cash registers, card scanners and printers.
Drove sales and add-on purchases by promoting specific item options to customers.
Trained new team members in cash register operation, stock procedures and customer service.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Increased sales [Number]% by suggesting specific purchases to customers and [Action].
Education and Training
GED: , Expected in 05/1991 to Oxon Hill High School - Oxon Hill, MD GPA: Status -
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