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Server Resume Example

Resume Score: 80%

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SERVER
Summary

Polished customer service rep with aptitude for menu memorization and quick calculations. Extensive experience providing first-rate service in retail establishments. Thrive in fast-paced environments through excellent service and communication skills.

Skills
  • Menu knowledge
  • Hors-d'oeuvres service
  • Wine pairings
  • Special dietary requirements
Experience
03/2010 to 06/2010
ServerTGI Friday's － Waldorf, MD
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Promoted desserts, appetizers and specialty drinks.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
  • Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
  • Served average of [Number] patrons daily at [Type] restaurant with consistent recommendations for exceptional service.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Upsold customers and optimized table-turns, outperforming wait staff average sales by up to [Number]%.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
10/2009 to 02/2010
Cashier ManagerBurger King － Accokeek, MD
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Boosted store profit into regional top [Number]% through sales, service and loss prevention incentives.
  • Raised profits [Number]% by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, resolving customer issues and [Action].
  • Reduced shrink from [Number]% to [Number]% in [Year] through implementation of improved merchandising and inventory procedures.
  • Achieved sales goals and business objectives by motivating staff and promoting [Product or Service].
  • Boosted profitability [Number]% and customer satisfaction ratings [Number]% through [Action] and [Action].
  • Supervised store opening and closing procedures, which included counting cash drawers and making bank deposits.
  • Built and maintained effective working relationships with peers and upper management.
  • Contributed to positive, organized store appearance through [Action] and [Action].
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
05/2009 to 09/2009
CashierMcDonald's － Fort Washington , MD
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Increased sales [Number]% by suggesting specific purchases to customers and [Action].
Education and Training
05/1991
GEDOxon Hill High School － Oxon Hill, MD
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Resume Overview

Companies Worked For:

  • TGI Friday's
  • Burger King
  • McDonald's

School Attended

  • Oxon Hill High School

Job Titles Held:

  • Server
  • Cashier Manager
  • Cashier

Degrees

  • GED

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