Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
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Professional Summary
Cheerful and always ready to help team members by taking on additional tasks. Skilled at making customers feel welcome and answering any concerns. Efficiently maintain all service standards and follow safe service regulations. Offering 7 years of experience in customer service settings.
Skills
Server support
Server Management
Server maintenance
SQL Server
Network server management
Network and server troubleshooting
Client/server IT platform
Windows Server management
Servers expertise
Performing room inspections
Sales inventory operations planning (SIOP)
Vendor procurement
New product launching
Closing tickets
Intake assessments
Maintaining standards
Budget and records management
Claims investigation and research
Maintaining budgets
Overseeing budgets
Front desk management
Running reports
Patient-focused quality service
Employee timesheet processing
Work History
Server , 05/2018 to Current Worlds Of Fun – Buena Park, CA,
Assisted cashiers with processing customer payments and documenting orders.
Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
Checked identification to enforce age regulations for alcoholic beverages.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Prepared beverages and filled food orders for customers.
Engaged in suggestive selling and other sales techniques.
Ensured exceptional guest experiences through attentive service.
Greeted customers and answered any questions.
Provided attentive service and proactively assessed guest needs.
Senior Call Center Representative, 12/2016 to 08/2019 Bjc Healthcare – O Fallon, MO,
Applied highly effective selling skills while properly engaging and presenting solutions to customers.
Handled over 100 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Resolved associate, tool and service delivery issues revealed by statistical reports.
Used consultative sales approach to understand customer needs and recommend relevant offerings.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Maintained up-to-date knowledge of product and service changes.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Provided primary customer support to internal and external customers in fast-paced environment.
Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
Receptionist, 10/2015 to 03/2018 Floor & Decor – Virginia Beach, VA,
Routed incoming mail and messages to relevant personnel without delay.
Answered inquiries and resolved or escalated issues to management personnel for problem resolution.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Kept reception area clean and neat to give visitors positive first impression.
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Collected and distributed messages to team members and managers to support open communication and high customer service.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
Drafted professional memos, letters and marketing copy to support business objectives and growth.
Communicated any relevant schedule changes to spa supervisor.
Acted as first point of contact and set appointments for prospective clients.
Offered appointment information updates and rescheduling to guests.
Handled complaints and questions, and re-directed calls to other team members as appropriate.
Greeted customers and visitors in-person and via telephone calls.
Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
Cashier , 09/2013 to 06/2017 Schnitzer Steel Industries, Inc. – Moss Landing, CA,
Trained team members in successful strategies to meet operational and sales targets.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Cleaned and organized store, including checkout desk and displays.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Built positive relationships with customers to increase repeat business.
Mentored new sales associates to contribute to store's positive culture.
Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges and security practices.
Monitored self-checkout systems and provided assistance or intervention where required.
Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
Quickly and accurately counted drawers at start and end of each shift.
Monitored areas for security issues and safety hazards.
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Education
High School Diploma: , Expected in 05/2015 to Roseville Area Senior High School - Roseville, MN GPA: Status -
: Dental Assisting, Expected in to Dakota County Technical College - Rosemount, MN GPA: Status -
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