(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Recently certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture, and special collection techniques. Prepared to launch career in healthcare with reputable organization. Seeking a full-time employment opportunity.

  • Sharps disposal
  • Drawing blood
  • Effective customer upselling
  • Menu memorization
  • Point of Sale (POS) system operations
  • Check payment processing
  • Dining customer service
  • Liquor, wine and food service
  • Conflict and dispute resolution
  • Effective sales techniques
  • Regulatory compliance
  • Quality control
  • Safety and security procedures
  • Time management
  • Microsoft Office
  • Listening skills
  • Effective planning
  • Keenness of insight
  • Company policies and procedures
  • Oral and written communications
  • Biohazard waste disposal
  • Sanitation and sterilization
  • Proper storage procedures
  • Organization
  • First Aid/CPR
  • Customer service
  • Team management
  • Customer relationship management
  • Effective communication
  • Call center experience
Education and Training
Warren Easton High School New Orleans, LA, Expected in 05/2015 High School Diploma : - GPA :
St. Agatha Career School , Expected in 11/2019 Certification : Phlebotomy - GPA :
  • First Aid/CPR
  • CPT
Yotel - Server
Miami, FL, 10/2018 - 07/2019
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
  • Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
  • Prepared salads and appetizers to back up kitchen staff.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Vail Resorts - Front Desk Agent
Weston, MO, 01/2018 - 05/2018
  • Directed students and visitors to proper buildings and designated offices.
  • Logged visitors in and out of different departments, such as: Advising, Financial Aid, Bursar's Office, etc.
  • Filed papers and assisted the director of Financial aid.
  • Issued official transcripts, tax forms, and other important documents when picked up by the student only.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Updated accounts and issued bills to departing guests.
  • Pleasantly greeted every guest approaching front desk, maintaining pleasant demeanor even during moments of stress.
The Tjx Companies, Inc. - Customer Service Associate
Broomall, PA, 09/2016 - 02/2018
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Assisted customers with all of their needs ranging from refunds to lottery tickets to renting rug cleaners.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Partnered with program management and store leads to make recommendations, process improvements and corrective action plans.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
St. Elizabeth Healthcare - Cashier
Covington, KY, 11/2014 - 08/2015
  • Welcomed customers, offering assistance to help find necessary store items.
  • Operated cash registers, scaled items, and accurately processed transactions in a timely manner.
  • Accepted and processed payments of all sorts, process WIC transactions, and issued receipt(s).
  • Read weekly sales inserts and monitored price changes.
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Worked closely with front-end staff to assist customers.
Activities and Honors

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School Attended

  • Warren Easton High School
  • St. Agatha Career School

Job Titles Held:

  • Server
  • Front Desk Agent
  • Customer Service Associate
  • Cashier


  • High School Diploma
  • Certification

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