Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
Recently certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture, and special collection techniques. Prepared to launch career in healthcare with reputable organization. Seeking a full-time employment opportunity.
Skills
Sharps disposal
Drawing blood
Effective customer upselling
Menu memorization
Point of Sale (POS) system operations
Check payment processing
Dining customer service
Liquor, wine and food service
Conflict and dispute resolution
Effective sales techniques
Regulatory compliance
Quality control
Safety and security procedures
Time management
Microsoft Office
Listening skills
Effective planning
Keenness of insight
Company policies and procedures
Oral and written communications
Biohazard waste disposal
Sanitation and sterilization
HIPAA
Proper storage procedures
Organization
First Aid/CPR
Customer service
Team management
Customer relationship management
Effective communication
Call center experience
Experience
10/2018 to 07/2019
ServerYotel – Miami, FL,
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Managed closing duties, including restocking items and reconciling cash drawer.
Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Recorded orders and partnered with team members to efficiently serve food and beverages.
Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
Prepared salads and appetizers to back up kitchen staff.
Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
01/2018 to 05/2018
Front Desk AgentVail Resorts – Weston, MO,
Directed students and visitors to proper buildings and designated offices.
Logged visitors in and out of different departments, such as: Advising, Financial Aid, Bursar's Office, etc.
Filed papers and assisted the director of Financial aid.
Issued official transcripts, tax forms, and other important documents when picked up by the student only.
Managed customer complaints and rectified issues to complete satisfaction.
Updated accounts and issued bills to departing guests.
Pleasantly greeted every guest approaching front desk, maintaining pleasant demeanor even during moments of stress.
09/2016 to 02/2018
Customer Service AssociateThe Tjx Companies, Inc. – Broomall, PA,
Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
Assisted customers with all of their needs ranging from refunds to lottery tickets to renting rug cleaners.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Educated customers on special pricing opportunities and company offerings.
Partnered with program management and store leads to make recommendations, process improvements and corrective action plans.
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
11/2014 to 08/2015
CashierSt. Elizabeth Healthcare – Covington, KY,
Welcomed customers, offering assistance to help find necessary store items.
Operated cash registers, scaled items, and accurately processed transactions in a timely manner.
Accepted and processed payments of all sorts, process WIC transactions, and issued receipt(s).
Read weekly sales inserts and monitored price changes.
Provided assistance with purchases, locating items and signing up for rewards programs.
Properly verified customer identification for alcohol or tobacco purchases.
Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
Trained new team members in cash register operation, stock procedures and customer service.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Troubleshot and resolved issues with cash registers, card scanners and printers.
Worked closely with front-end staff to assist customers.
Education and Training
Expected in 05/2015 to to
High School Diploma: Warren Easton High School - New Orleans, LA, GPA: Status -
Expected in 11/2019 to to
Certification: Phlebotomy St. Agatha Career School - , GPA: Status -
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