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Server Resume Example

Resume Score: 80%

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H
SERVER
Summary

Recently certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture, and special collection techniques. Prepared to launch career in healthcare with reputable organization. Seeking a full-time employment opportunity.

Skills
  • Sharps disposal
  • Drawing blood
  • Effective customer upselling
  • Menu memorization
  • Point of Sale (POS) system operations
  • Check payment processing
  • Dining customer service
  • Liquor, wine and food service
  • Conflict and dispute resolution
  • Effective sales techniques
  • Regulatory compliance
  • Quality control
  • Safety and security procedures
  • Time management
  • Microsoft Office
  • Listening skills
  • Effective planning
  • Keenness of insight
  • Company policies and procedures
  • Oral and written communications
  • Biohazard waste disposal
  • Sanitation and sterilization
  • HIPAA
  • Proper storage procedures
  • Organization
  • First Aid/CPR
  • Customer service
  • Team management
  • Customer relationship management
  • Effective communication
  • Call center experience
Experience
Server
New Orleans, LACreole House/Oct 2018 to Jul 2019
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
  • Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
  • Prepared salads and appetizers to back up kitchen staff.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Front Desk Agent
Baton Rouge, LABaton Rouge Community College/Jan 2018 to May 2018
  • Directed students and visitors to proper buildings and designated offices.
  • Logged visitors in and out of different departments, such as: Advising, Financial Aid, Bursar's Office, etc.
  • Filed papers and assisted the director of Financial aid.
  • Issued official transcripts, tax forms, and other important documents when picked up by the student only.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Updated accounts and issued bills to departing guests.
  • Pleasantly greeted every guest approaching front desk, maintaining pleasant demeanor even during moments of stress.
Customer Service Associate
Baton Rouge, LAWinn-Dixie/Sep 2016 to Feb 2018
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Assisted customers with all of their needs ranging from refunds to lottery tickets to renting rug cleaners.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Partnered with program management and store leads to make recommendations, process improvements and corrective action plans.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Cashier
New Orleans, LAWinn-Dixie/Nov 2014 to Aug 2015
  • Welcomed customers, offering assistance to help find necessary store items.
  • Operated cash registers, scaled items, and accurately processed transactions in a timely manner.
  • Accepted and processed payments of all sorts, process WIC transactions, and issued receipt(s).
  • Read weekly sales inserts and monitored price changes.
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Worked closely with front-end staff to assist customers.
Education and Training
High School DiplomaWarren Easton High SchoolMay 2015New Orleans, LA
Certification: PhlebotomySt. Agatha Career School Nov 2019
Certifications
  • First Aid/CPR
  • CPT
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Resume Overview

Companies Worked For:

  • Creole House
  • Baton Rouge Community College
  • Winn-Dixie

School Attended

  • Warren Easton High School
  • St. Agatha Career School

Job Titles Held:

  • Server
  • Front Desk Agent
  • Customer Service Associate
  • Cashier

Degrees

  • High School Diploma
    Certification : Phlebotomy

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