Sociable Waiter skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift.
Skills
20+ years in the service industry
Can memorize up to 40 guest orders.
Amazing customer service all around!
Point of Sale (POS) system operations
Menu memorization
Food safety understanding
Safe food handling
Service prioritization
Education and Training
Home School Program Yuma, AZExpected in 08/1999 – –High School Diploma: - GPA:
Experience
Your Life Senior Living - Server Tallahassee, FL, 04/2018 - 03/2020
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Collaborated with host, bus person and cook to serve up food and beverage options.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Prepared salads, appetizers and garnishes to assist kitchen staff.
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Provided exceptional service to high volume of daily customers.
Cleared table and bussed dishes to allow for quick setups.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Stocked server areas with supplies before, during and after shifts.
Set up dining room to meet hospitality and service standards.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Developed strong and lasting resident relationships.
Operated POS terminals to input orders, split bills and calculate totals.
Greeted newly seated guests promptly, filled water glasses and brought bread to table.
Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Implemented sanitary food handling, holding and service protocols.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Completed opening and closing checklists to facilitate smooth restaurant operations.
Documented food orders and ran items to guest tables in dining room.
Reset tables between guests, refilled condiments and wiped down surfaces.
Completed final preparations of dishes and quickly delivered items to customers.
Calculated charges, issued table checks and collected payments from customers.
Handled special customer requests for separate checks and menu substitutions.
Minimized customer wait times by taking and filling large volume of orders each day.
Practiced safety and loss prevention procedures, adhering to universal precautions and infection control guidelines.
Monitored dining rooms for safety and customer needs, upholding high standards for service and experiences.
TGI Fridays - Assistant Manager, Server City, STATE, 12/2013 - 04/2018
Delegated daily tasks to team members to optimize group productivity.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Directed and led employees, supervising activities to drive productivity and efficiency.
Operated POS terminals to input orders, split bills and calculate totals.
Enforced company policies and procedures to strengthen operational standards across departments.
Organized schedules, workflows and shift coverage to meet expected business demands.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Managed personnel scheduling, facilitating adequate coverage to meet demand.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Collaborated with host, bus person and cook to serve up food and beverage options.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Prepared salads, appetizers and garnishes to assist kitchen staff.
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
Oggi's Pizza And Brewing Co - Server, Bartender, Manager City, STATE, 08/2005 - 02/2012
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Trained employees on additional job positions to maintain coverage of roles.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Assigned tasks to associates to fit skill levels and maximize team performance.
Operated POS terminals to input orders, split bills and calculate totals.
Recruited and hired qualified candidates to fill open positions.
Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Upsold customers from shelf to premium brands to help boost sales.
Recommended food and drinks to patrons based on preference, pairings and special promotions.
Greeted and encouraged feedback from customers to implement in-store operational changes.
Balanced daily registers and generated sales reports for management.
Implemented special events to boost customer numbers and profits.
Kept track of bar tabs and transferred open tabs to dining area for wait staff.
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Collaborated with host, bus person and cook to serve up food and beverage options.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Ordered inventory to meet expected demand with adequate stock.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Trained new bartenders on drink preparation and upselling techniques.
Prepared salads, appetizers and garnishes to assist kitchen staff.
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives.
Maintained list of ride services for inebriated customers.
Poured wine, beer and cocktails for patrons.
Provided exceptional service to high volume of daily customers.
Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
Planned and updated menus to accommodate customer preferences.
Collected and organized daily till totals and tips.
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