Upbeat server with outstanding coordination and memorization skills. 4-year background of creating regular customers and boosting establishment reputation through delivery of unmatched service. Dedicated to going above and beyond to create unforgettable guest experiences.
Skills
Food sales and promotion
Hospitality service expertise
Order accuracy
Order delivery practices
Tableside service
Dining area cleanliness
Sale expertise
Guest relations management
Stocking and replenishing
High-volume dining
Cash handling expert
Beverage preparation
Point of sale knowledge
Menu memorization
Daily specials memorization
Table setting knowledge
Food station setup
Communication skills
Food preparation and safety
Ordering procedures
Item promotion
Cash handling
Performance improvement
Education
West Virginia State UniversityInstitute, WVExpected in 08/2016Bachelor of Psychology :Counseling PsychologyGPA:Status
Work History
Texas Roadhouse Holdings LlcServer
Richmond, IN, 08/2019Current
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business
Checked identification to enforce age requirement for alcoholic beverages
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns
Prepared beverages and filled food orders for customers
Texas Roadhouse Holdings LlcServer
Rock Hill, SC, 10/201807/2019
Kept register accurate through correct billing, payment processing and cash management practices
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
Restocked salad bar and buffet for lunch and dinner service
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
Circle K Stores, Inc.Store Associate
Golden, CO, 06/201505/2018
Greeted customers, helped locate merchandise and suggested suitable options
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
Balanced and organized cash register by handling cash, counting change and storing coupons
Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior
Displayed merchandise by arranging in appealing and orderly way to boost sales
Used POS system to process sales, returns, online orders and gift card activations
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
Answered questions about store policies and concerns to support positive customer experiences
Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention
Self Regional HealthcareHostess
Ninety Six, SC, 01/201508/2015
Watched dining area staff to evaluate server loads and calculate accurate wait times
Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs
Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy
Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking
Supported servers, food runners and bussers with keeping dining area ready for every guest
Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction
Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times
Assigned patrons to tables suitable for needs and restaurant section rotation
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests
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