Skilled server offering expertise in order taking, money handling and product promotion. Greets guests with a genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations.
High-energy server skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Sociable Server offering 3+ years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of POS system operations and food safety and sanitation regulations.
Skills
Good communication skills
Good with all age groups
Enjoys public speaking
Organizational Skills
Dining Customer Service
High-Volume Dining
Table Bussing
Effective Customer Upselling
Special Dietary Requirements
Point of Sale (POS) System Operations
Food Safety Understanding
Check Payment Processing
Menu Memorization
Staff Training
High Energy and Stamina
Conflict and Complaint Resolution
Menu Recommendations
Able to Lift 30 Pounds
Cleaning and Sanitizing
Covid Symptom Screening
Warm and Friendly
Service-Oriented
Food and Beverage Service
Menu Memorization and Presentation
Order Accuracy and Delivery
Team Player
Verbal and Written Communication
Workflow Coordination
Ability to Lift 30 Pounds
Special Requests and Substitutions
Relationship Building
Food Safety Standards
Cool Under Pressure
Upselling and Cross Selling
Dining Room Cleaning and Upkeep
Transactions and Cash Handling
Age Verification
Point of Sale Systems
Service Oriented
Specials Promotion and Upselling
Customer Service and Rapport
High Volume Dining
Experience
06/2021 to Current
ServerBmi Hospitality Management – Seattle, WA,
Being a server has helped me manage my stress levels and stay calm even when the restaurant is extremely busy and overwhelming
Handled 7 tables daily
Can take parties of 20+ people by myself
Filled condiments and napkin containers during slack periods.
Served food and beverages to patrons and confirmed complete orders.
Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Informed customers of daily specials and signature menu items.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Explained menu items, describing ingredients and cooking methods upon request.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Greeted customers, answered questions and recommended specials to increase profits.
Presented menus and answered questions regarding items.
Provided exceptional service to high volume of daily customers.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Operated POS terminals to input orders, split bills and calculate totals.
Trained new employees on restaurant procedures and plating techniques.
Served food and beverages to patrons and immediately remedied issues with orders.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Garnished dishes and beverages to serve visually appealing menu items.
Prepared checks, itemizing total meal costs and taxes.
Displayed enthusiasm and knowledge about restaurant's menu and products.
Addressed complaints to kitchen staff and served replacement items.
Trained new employees to perform duties.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Stocked service areas with supplies during slow periods.
Presented menus to patrons to answer questions about offered items and make suitable recommendations.
06/2019 to 03/2020
HostessTrinity Health Corporation – Schenectady, NY,
I was a hostess at California Pizza Kitchen, which required me to interact with a large number of people every time I worked as well as staying organized and performing well under pressure
Although I was furloughed due to COVID-19, I was always ready to go back to hosting if needed
I pride myself on being able to connect with people almost immediately
I was the youngest person working at this specific location, and initially, I was worried that I wouldn't connect with anyone. However, I was able to connect with people who were around 45 and people who mainly spoke Spanish, being able to work around the language barrier
Answered and monitored phone calls
Seated guests
Accommodated and managed large parties
Provided excellent customer service
Assisted with bussing and arranging tables
Trained new employees
Stayed attentive to server availability and table turnover to quickly seat guests.
Monitored dining area to assess server capacity and estimate wait times.
Answered telephone to provide dining information and take reservations.
Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Performed regular restroom checks to restock supplies and handle minor cleaning.
Checked dining and serving areas to verify proper cleanliness and readiness for guests.
03/2019 to 10/2019
Event StaffChambersburg Area School District – Chambersburg, PA,
Interact with guests of all ages to ensure guest satisfaction
Set up and break down the venue
Help answer any questions that guests have
Manage event activity times to a specific schedule
Food Handlers Card valid until 2023
Education and Training
Expected in 05/2025 to to
College Degree: Child Psychology Saint Mary's College of California - Moraga, CA GPA:
Expected in 06/2021 to to
High School Diploma: Dublin High School - Dublin, CA GPA:
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