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Server Resume Example

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SERVER
Summary

I have 6 years experience in customer service,

I have great customer service skills , i can offer the best customer service . i love working with the

  • Public.

Experienced [Job Title] offering enthusiasm, dedication and exceptional work ethic. Trained in fine dining table and wine service with in-depth knowledge of various cuisine. Highly versatile and adaptable to fast-paced, changing restaurant environments with discerning customers and high standards.

Skills
  • Food inspection
  • Wine pairings
  • Point of Sale (POS) system operations
  • Food safety understanding
  • Dining customer service
  • Dish preparation
  • Menu knowledge
  • High-volume dining
  • Buffet setup and takedown
  • Liquor, wine and food service
  • Table setting arrangements
  • Table Bussing
  • Menu memorization
  • Check payment processing
  • Special dietary requirements
  • Effective customer upselling
  • Service prioritization
  • Safe food handling
  • Sales Techniques
  • Regulatory compliance
  • Quality control
  • Relationship management
  • Dining crew workflow optimization
  • Seating assignment preparation
Experience
Server
City, StateCompany Name/Mar 2020 to Current
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Provided exceptional service to [Number] customers per day at [Type] establishment.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Upsold customers and optimized table-turns to outperform average sales by [Number]%.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Processed customers' payments and provided receipts.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
  • Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Sent orders to kitchen staff by [Action].
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Prepared and served cold, hot and [Type] beverages to guests.
  • Greeted newly seated guests quickly and efficiently.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Calculated charges, issued table checks and collected payments from customers.
  • Cleaned dishes with detergent, rinsing and sanitizing chemicals in [Number]-compartment sink.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Reviewed identification for patrons before serving alcoholic drinks.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Customer Service Representative
City, StateCompany Name/Apr 2017 to Nov 2019
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • Translated services for [Number]-person team to serve [Language]-speaking customer needs.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Trained [Number] new employees each [Timeframe] in procedures and policies in order to maximize team performance.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Documented conversations with customers to track requests, problems and solutions.
  • Reviewed account and service histories to identify trends and issues.
  • Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
  • Worked with [Job title] to develop customer service improvement initiatives.
  • Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Interviewed customers regarding [Type] issues and reported feedback to management team.
  • Exceeded company productivity standards [Number]% on consistent basis, handling more than [Number]% of quota each day.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Upheld privacy and security requirements established by [Type] regulatory agencies.
  • Educated customers on special pricing opportunities and company offerings.
Cashier
City, StateCompany Name/Feb 2012 to Nov 2016
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Helped customers find specific products, answered questions and offered product advice.
  • Resolved issues with cash registers, card scanners and printers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
  • Processed [Number] transactions per day with exceptional accuracy.
  • Received payments for [Product or Service] and issued receipts.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Operated cash register, collected payments and provided accurate change.
  • Increased sales [Number]% by suggesting specific purchases to customers.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Inspected items for damage and obtained replacements for customers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
Education and Training
Mississippi State CollegeCity
High School DiplomaMeadowlake BaptistMay 1986City, State
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Resume Overview

School Attended

  • Mississippi State College
  • Meadowlake Baptist

Job Titles Held:

  • Server
  • Customer Service Representative
  • Cashier

Degrees


  • High School Diploma

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