I have great customer service skills , i can offer the best customer service . i love working with the
Public.
Experienced [Job Title] offering enthusiasm, dedication and exceptional work ethic. Trained in fine dining table and wine service with in-depth knowledge of various cuisine. Highly versatile and adaptable to fast-paced, changing restaurant environments with discerning customers and high standards.
Skills
Food inspection
Wine pairings
Point of Sale (POS) system operations
Food safety understanding
Dining customer service
Dish preparation
Menu knowledge
High-volume dining
Buffet setup and takedown
Liquor, wine and food service
Table setting arrangements
Table Bussing
Menu memorization
Check payment processing
Special dietary requirements
Effective customer upselling
Service prioritization
Safe food handling
Sales Techniques
Regulatory compliance
Quality control
Relationship management
Dining crew workflow optimization
Seating assignment preparation
Education and Training
Mississippi State CollegeMissi, Expected in :GPA:Status
Meadowlake BaptistMobile, ALExpected in 05/1986High School Diploma:GPA:Status
Experience
Marriott InternationalServer
Naples, FL, 03/2020Current
Operated POS terminals to input orders, split bills and calculate totals.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Provided exceptional service to [Number] customers per day at [Type] establishment.
Collaborated with host, bus person and cook to serve up food and beverage options.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Upsold customers and optimized table-turns to outperform average sales by [Number]%.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Processed customers' payments and provided receipts.
Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Sent orders to kitchen staff by [Action].
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Prepared and served cold, hot and [Type] beverages to guests.
Greeted newly seated guests quickly and efficiently.
Plated food and assessed plate presentation to maintain highest standard of food quality.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Calculated charges, issued table checks and collected payments from customers.
Cleaned dishes with detergent, rinsing and sanitizing chemicals in [Number]-compartment sink.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Reviewed identification for patrons before serving alcoholic drinks.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Sentry InsuranceCustomer Service Representative
Westford, MA, 04/201711/2019
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Assessed customer needs and upsold products and services to maximize sales.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
Translated services for [Number]-person team to serve [Language]-speaking customer needs.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
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