Server Resume Example Marriott International

SERVER

Summary

I have 6 years experience in customer service,

I have great customer service skills , i can offer the best customer service . i love working with the

Public.

Experienced [Job Title] offering enthusiasm, dedication and exceptional work ethic. Trained in fine dining table and wine service with in-depth knowledge of various cuisine. Highly versatile and adaptable to fast-paced, changing restaurant environments with discerning customers and high standards.

Skills

Food inspection
Wine pairings
Point of Sale (POS) system operations
Food safety understanding
Dining customer service
Dish preparation
Menu knowledge
High-volume dining
Buffet setup and takedown
Liquor, wine and food service
Table setting arrangements
Table Bussing

Menu memorization
Check payment processing
Special dietary requirements
Effective customer upselling
Service prioritization
Safe food handling
Sales Techniques
Regulatory compliance
Quality control
Relationship management
Dining crew workflow optimization
Seating assignment preparation

Experience

Server
Naples , FLMarriott International/Mar 2020 to Current

Operated POS terminals to input orders, split bills and calculate totals.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Provided exceptional service to [Number] customers per day at [Type] establishment.
Collaborated with host, bus person and cook to serve up food and beverage options.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Upsold customers and optimized table-turns to outperform average sales by [Number]%.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Processed customers' payments and provided receipts.
Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Sent orders to kitchen staff by [Action].
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Prepared and served cold, hot and [Type] beverages to guests.
Greeted newly seated guests quickly and efficiently.
Plated food and assessed plate presentation to maintain highest standard of food quality.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Calculated charges, issued table checks and collected payments from customers.
Cleaned dishes with detergent, rinsing and sanitizing chemicals in [Number]-compartment sink.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Reviewed identification for patrons before serving alcoholic drinks.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.

Customer Service Representative
Westford , MASentry Insurance/Apr 2017 to Nov 2019

Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Assessed customer needs and upsold products and services to maximize sales.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
Translated services for [Number]-person team to serve [Language]-speaking customer needs.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Set up and activated customer accounts to maintain QA satisfaction levels.
Delivered service and support to each customer, paving way for future business opportunities.
Trained [Number] new employees each [Timeframe] in procedures and policies in order to maximize team performance.
Evaluated customer account information to assess current issues and determine potential solutions.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Documented conversations with customers to track requests, problems and solutions.
Reviewed account and service histories to identify trends and issues.
Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
Worked with [Job title] to develop customer service improvement initiatives.
Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
Consulted with customers to determine best methods to resolve service and billing issues.
Interviewed customers regarding [Type] issues and reported feedback to management team.
Exceeded company productivity standards [Number]% on consistent basis, handling more than [Number]% of quota each day.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Upheld privacy and security requirements established by [Type] regulatory agencies.
Educated customers on special pricing opportunities and company offerings.

Cashier
Phoenix , AZKneaders Bakery & Cafe/Feb 2012 to Nov 2016

Assisted with purchases, locating items and signing up for rewards programs.
Helped customers find specific products, answered questions and offered product advice.
Resolved issues with cash registers, card scanners and printers.
Trained new team members in cash register operation, stock procedures and customer service.
Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
Processed [Number] transactions per day with exceptional accuracy.
Received payments for [Product or Service] and issued receipts.
Welcomed customers, offering assistance to help find necessary store items.
Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
Scanned customer purchases, supporting transactions to streamline sales process.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Operated cash register, collected payments and provided accurate change.
Increased sales [Number]% by suggesting specific purchases to customers.
Properly verified customer identification for alcohol or tobacco purchases.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Assisted customers with account updates, new service additions and promotional offers.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Inspected items for damage and obtained replacements for customers.
Learned roles of other departments to provide coverage and keep store operational.
Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.

Education and Training

Mississippi State CollegeCity

High School DiplomaMeadowlake BaptistMay 1986City, State

Resume Overview

School Attended

Mississippi State College
Meadowlake Baptist

Job Titles Held:

Server
Customer Service Representative
Cashier

Degrees

High School Diploma

Server Resume Example

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