LiveCareer-Resume

server resume example with 3 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Sociable Host skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift.

Skills
  • Table Bussing
  • Effective customer upselling
  • Table setting arrangements
  • Menu memorization
  • Menu knowledge
  • Buffet setup and takedown
  • Food safety understanding
  • Hors d'oeuvres service
  • Food inspection
  • Liquor, wine and food service
  • Check payment processing
  • High-volume dining
  • Point of Sale (POS) system operations
  • Special dietary requirements
  • Dish preparation
  • Dining customer service
  • Price memorization
  • Wine pairings
  • Relationship management
  • Service prioritization
  • White glove service
  • Seating assignment preparation
  • Quality control
  • Regulatory compliance
  • Sales Techniques
  • Dining crew workflow optimization
  • Safe food handling
Experience
Server, 05/2018 to 03/2020
Fogo De ChaoNew Orleans, LA,
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Upsold customers and optimized table-turns to outperform average sales by 70%.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Collaborated with host, bus person and cook to efficiently serve food and beverage options.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Calculated charges, issued table checks and collected payments from customers.
Server, 02/2018 to 08/2019
Fogo De ChaoOak Brook, IL,
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Greeted newly seated guests quickly and efficiently.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Reviewed identification for patrons before serving alcoholic drinks.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
  • Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
Felix's Oyter Bar & Restaurant, 08/2018 to 06/2019
HostCity, STATE,
  • Recognized by management for providing exceptional customer service.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
Culinary 2, 03/2017 to 03/2018
Windsor Court HotelCity, STATE,

Basic Qualifications

  • Cook and prepare dishes for our Guests
  • Grow in your craft through continual learning and development alongside our exceptional Chefs and experienced culinary team with years of experience in the industry
  • Work in fast-paced, environments serving up delicious cuisines using the freshest and highest quality ingredients available from around the world
  • Perform consistent production and presentation of well-prepared, flavorful food while ensuring the highest sanitation standards (HACCP Hazard Analysis and Critical Control Points) and exceptional Guest service
  • Able to understand the importance of and follow a recipe, including identify various food products, dairy, meats and produce
  • Demonstrate good judgment of quantity, quality and production
  • Knowledge and basic understanding of basic temperatures, food safety and proper food handling
  • Display proficient knife skills and knowledge of basic cuts
  • Possess passion for the culinary arts and desire to learn more in the Food & Beverage industry
  • Able to stand/walk for the entire shift, lift up to 50 lbs. and work in a variety of locations including indoors and outdoors
Education and Training
Associate of Arts: Culinary Arts, Expected in 12/2014 to American Hospitality Academy - Makati City,
GPA:
Status -
Bachelor of Science: Hotel And Restaurant Management, Expected in 06/2015 to Cebu Institute of Technology University - Cebu City,
GPA:
Status -

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Resume Overview

School Attended

  • American Hospitality Academy
  • Cebu Institute of Technology University

Job Titles Held:

  • Server
  • Server
  • Felix's Oyter Bar & Restaurant
  • Culinary 2

Degrees

  • Associate of Arts
  • Bachelor of Science

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