Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
I have knowledge how to work hard and care for all I do. I always star fresh in any area of my job since I love to always learn and work as a team, know how to work under pressure, but i never loose my cool on resolving any issues that come my way. I love to work regarless of experience .
Skills
Special dietary requirements
Dining customer service
Point of Sale (POS) system operations
High-volume dining
Food safety understanding
Check payment processing
Effective customer upselling
Menu knowledge
Menu memorization
Food inspection
Buffet setup and takedown
Wine pairings
Table setting arrangements
Bussing expertise
Dish preparation
Prompt table clearance
Price memorization
Liquor, wine and food service
Relationship management
Service prioritization
Conflict and dispute resolution
Dining crew workflow optimization
Effective sales techniques
Seating assignment preparation
Safe food handling
Sales techniques
Quality control
Regulatory compliance
Hors d'oeuvres service
Experience
03/2019 to CurrentServerUno Pizzeria & Grill | Wrentham, MA,
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Managed closing duties, including restocking items and reconciling cash drawer.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Placed reservations through phone and email into [Software].
Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Upsold customers and optimized table-turns, outperforming wait staff average sales by up to [Number]%.
Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Recorded orders and partnered with team members to efficiently serve food and beverages.
Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
03/2019 to 02/2020CashierFestival Foods | Mauston, WI,
Helped customers find specific products, answering questions and offering advice.
Read weekly sales inserts and monitored price changes.
Processed returned items in accordance with store policy.
Provided assistance with purchases, locating items and signing up for rewards programs.
Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
Welcomed customers, offering assistance to help find necessary store items.
Received payments for [Product or Service] and issued receipts reflecting zero balances or additional payments required to bring accounts current.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Worked closely with front-end staff to assist customers.
Increased sales [Number]% by suggesting specific purchases to customers and [Action].
Trained new team members in cash register operation, stock procedures and customer service.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
Processed customer payments quickly and returned exact change and receipts.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
Troubleshot and resolved issues with cash registers, card scanners and printers.
Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
Properly verified customer identification for alcohol or tobacco purchases.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
10/2016 to 05/2018General ManagerOtg | Minneapolis, MN,
Enhanced operational performance by developing effective business development strategies, systems and procedures.
Encouraged, trained and disciplined employees to maximize performance.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Designed sales and service strategies to improve revenue and retention.
Strategized long-term business needs while generating guest relations feedback for process improvements.
Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each retail unit.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans.
Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
Recruited, hired and trained high performing sales and support team while maximizing profitability by setting performance benchmarks for customer service, cost control, revenue, [Type] and profits.
Tracked weekly sales to develop senior leadership reports for business development planning.
Spearheaded development and launch of business management software system.
Ensured supply met demand by overseeing all merchandising decisions, replenishment and inventory management.
Delivered exceptional client experiences with hands-on leadership of front line associates and area managers.
Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
Saved costs by managing shrink processes and inventory levels for corrective action planning.
Oversaw all corporate communications to streamline data and information sharing initiatives.
Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
02/2016 to 05/2017Care GiverFundamental Administrative Services, Llc | Mitchellville, MD,
Provided basic care for elderly patients, including scheduling appointments and managing finances and legal matters.
Worked with supervisory medical staff to review cases and improve care.
Completed general housekeeping work to help clients, including preparing healthy meals and keeping personal areas neat.
Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
Worked to improve patient outlook and daily living through compassionate care.
Planned and prepared nutritious meals and snacks to meet client dietary requirements such as diabetic, low sodium and high protein.
Assisted families in planning for meals and shopping for ingredients to meet nutritional plans.
Coordinated and administered medications and organized healthcare appointments to maintain optimal client health.
Ambulated patients in personal spaces, across facilities and in public locations with supportive care and attention to personal requirements.
Monitored vital signs and medication use, documenting variances and concerning responses.
Helped clients handle all personal needs, from simple cleaning and daily exercise to bathing and personal grooming.
Provided patients and families with emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
Maintained clean and well-organized environment to promote client happiness and safety.
Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
Administered all necessary medications as directed by care plan.
Engaged client in physical and mental activities to sustain quality of life.
Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
Took and recorded patient temperature, pulse, respiration and blood pressure to monitor health statistics.
Education and Training
Expected in 06/1995 to to High School Diploma | Mar Vista High School, Imperial Beach, CAGPA: Status -
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