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Server Resume Example

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SERVER
Summary

Resourceful, meticulous accounting professional with over 5 years of experience in strategic problem-solving solving, customer relationship management, financial reconciliations, general ledger accounting and financial management. Team player with strong technical proficiency and commitment to accuracy in financial data entry and recordkeeping. Productive Office Clerk with 10 years of experience. Trained with all office equipment and Microsoft Office with outstanding knowledge of Social Work and Bookkeeping. Successful streamlining office for increased productivity and effectively collaborating with all staff. Highly organized with strong knowledge of computer fundamentals. Over 10 years customer service experience. Polite and attentive offering excellent customer service, organization and time management skills. Skilled in coordinating invoicing and billing activities.

Skills
  • High-volume dining
  • Price memorization
  • Point of Sale (POS) system operations
  • Dining customer service
  • Food inspection
Experience
06/2019 to 06/2020
ServerDenny's － Raton, NM
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Partnered with host, bus person and cook to efficiently serve food and beverages.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
07/2019 to 12/2019
FrontHoliday Inn Express － Raton, NM
  • Responded to inquiries and room requests made online, by phone or email.
  • Processed and prepared memos, correspondence, travel vouchers and other documents, routing them to appropriate personnel.
  • Worked to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Computed guest billings and posted charges to room accounts.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
06/2006 to 12/2010
Office SecretaryDivision of Vocational Rehabilitation － Raton, NM
  • Received and routed incoming calls and correspondence to promote timely communication.
  • Transcribed documents using Microsoft Office and maintaining 90% or better accuracy.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Created professional memoranda, letters and letters regrading clients.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Managed office duties, including ordering materials, organizing workspaces, answering emails and making phone calls.
  • Set up and maintained physical and electronic filing systems.
  • Scheduled conferences and associated travel arrangements, including hotel, airfare and ground transportation.
  • Facilitated troubleshooting, maintenance and updates for office systems.
  • Established clear and consistent administrative procedures to minimize errors and avoidable delays.
  • Revised and maintained master calendar for client appointments.
  • Opened, sorted and responded to routine correspondence on behalf of business leaders to facilitate communication and streamline processes.
  • Coordinated communications, including taking calls, responding to emails and interfacing with clients.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
01/2000 to 06/2006
Admitting Clerk Miners Colfax Medical Center － Raton, NM
  • Observed confidentiality and safeguarded all patient-related information.
  • Scanned incoming documentation.
  • Maintained 100% compliance with all hospital and government regulations.
  • Maintained complete confidentiality in accordance with organization and legal requirements.
  • Purged outdated files.
  • Checked patient information and insurance coverage.
  • Coordinated patient paperwork and charts.
  • Completed registrations for laboratory work, surgical procedures and radiology.
  • Determined charges and collected co-pays.
  • Managed patient admissions and discharge from hospital to home care, extended care facility or self-care.
  • Coordinated between patients and healthcare professionals to meet patient needs.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
  • Improved customer satisfaction by finding creative solutions to problems.
Education and Training
05/2014
Bachelor of Science: Social Work New Mexico Highlands University － Las Vegas, NM
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Resume Overview

Companies Worked For:

  • Denny's
  • Holiday Inn Express
  • Division of Vocational Rehabilitation
  • Miners Colfax Medical Center

School Attended

  • New Mexico Highlands University

Job Titles Held:

  • Server
  • Front
  • Office Secretary
  • Admitting Clerk

Degrees

  • Bachelor of Science : Social Work

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