server resume example with 13 years of experience
Knowledgeable and dedicated customer service professional with extensive experience in Restaurant industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships with customers. Grasps company initiatives quickly, achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers, and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously. Always applies good judgment when performing duties. Successful Customer Service Representative with 25 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability.
- Report preparation
- Complaint resolution
- Credit card processing
- Order Fulfillment
- Inbound calling
- Creative problem solving
- POS systems expert
- Strategic sales knowledge
- Service standard compliance
- Stocking and replenishing
- Recordkeeping strengths
- Professional telephone demeanor
- Key holder experience
- Money handling abilities
- Training development aptitude
- Good listening skills
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Checked identification to enforce age regulations for alcoholic beverages.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Decreased customer wait times by efficiently carrying [Number] plates at one time without spilling or dropping food.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Trained team members in successful strategies to meet operational and sales targets.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Coached team on effective upselling and cross-selling methods.
- Supported staff development and goal attainment by focusing on skill development and job satisfaction.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Supervised team of 26 employees and provided feedback on performance.
- Advanced to keyholder and assistant manager-in-charge in manager's absence.
- Promoted to Assistant Manager after only 11 months with company.
- Adhered to professional house cleaning checklist.
- Serviced bathrooms, including cleaning, sanitizing and supply replenishment.
- Swept and washed all hard surface floors.
- Examined [Number] rooms, halls and lobbies to determine need for repairs and replacement of furniture or equipment.
- Offered deep cleaning expertise to clients in need of extra support for [Type] areas.
- Changed bed linens and collected soiled linens for cleaning.
- Waxed and polished wood floors and other woodwork.
- Dusted picture frames and wall hangings with cloth.
- Polished glass surfaces and windows.
- Accepted accountability for all assigned building keys, master keys and access cards.
- Cleaned over 6 locations every week with consistently high customer satisfaction ratings.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
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Resume Overview
School Attended
- Davie High
Job Titles Held:
- Server
- Assistant Manager
- Housekeeping
Degrees
- High School Diploma
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