, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
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Summary
Experienced server offering enthusiasm, dedication and exceptional work ethic. Trained in fine dining table and wine service with in-depth knowledge of various cuisine. Highly versatile and adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Adaptable, offering 10 years of experience in casual and fast-casual food service. Quality-driven expert with extensive knowledge of hospitality etiquette, food preparation and superior customer service. Courteous and reliable team member proficient in FOH and BOH operations.
Skills
Menu memorization
Food safety understanding
Price memorization
Table setting arrangements
Buffet setup and takedown
Menu knowledge
High-volume dining
Dining customer service
Quality control
Relationship management
Dining crew workflow optimization
Service prioritization
Safe food handling
Sales Techniques
Seating assignment preparation
Effective customer upselling
Dish preparation
Office staff leadership
Developing presentations
Prioritization and time management
Inventory purchasing
Database management
Confidentiality understanding
Preparing contracts
Invoicing and billing
Check processing
Recordkeeping and bookkeeping
Data entry documentation
Report development
Event coordination
Meeting planning
Database entry
Excel spreadsheets
PC proficient
Mail management
Calendar management
Memo preparation
Scheduling and calendar management
Cash deposit preparation
Employee training and development
Schedule management
Experience
Server, 10/2017 to 09/2020 Biaggi's Ristorante Italiano Llc – Fort Wayne, IN,
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Collaborated with host, bus person and cook to serve up food and beverage options.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Greeted newly seated guests quickly and efficiently.
Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Plated food and assessed plate presentation to maintain highest standard of food quality.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Dietary Aide, 09/2015 to 11/2017 Birmingham Green – Manassas, VA,
Helped patients with special needs eat meals with kindness and patience.
Served specific meals to patients with special dietary needs.
Worked with Kitchen Manager to update cleaning protocols and increase aide efficiency.
Used industrial dishwasher to wash plates, cups, utensils, serving tools and cooking equipment.
Developed and oversaw preparation of specialized diets.
Reviewed records and assessed nutritional condition of at-risk residents by recognizing unplanned weight changes and other issues.
Devised meal plans in line with patients' age, gender, diagnosis, cultural background and religious practices.
Encouraged clients and caregivers to follow recommended food guidelines for well-balanced diets by giving suggestions of various wholesome foods and meals.
Housekeeper, 12/2014 to 12/2016 Quince Nursing And Rehabilitation Center, Llc – Memphis, TN,
Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Laundered sheets and removed stains to restore linens to pristine condition.
Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guests.
Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Employed deep-cleaning techniques for areas in need of additional sanitation.
Requested maintenance orders to fix non-working equipment and address room damage.
Supplied extra towels and toiletries when requested to optimize guest comfort.
Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Manager, 06/2011 to 10/2014 Community Health System – Gulf Shores, AL,
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
Recruited and hired qualified candidates to fill open positions.
Facilitated month-end journal entries, account reconciliation and invoicing using excel.
Trained employees on additional job positions to maintain coverage of roles at all times.
Education and Training
Bachelor of Science: Psychology, Expected in to Universidad Ana G Mendez - Tampa Fl, GPA: Status -
: Executive Assistant And Executive Secretary, Expected in to INATEC - Dominican Republic, GPA: Status -
Additional Information
Documentation and references provided upon request.
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