Server Resume Example Hyde Park Prime Steakhouse

SERVER

Professional Summary

Communicative server dedicated to going above and beyond to create unforgettable guest experiences. Establish rapport with management and staff through quality of service and personal interaction. Offering over 15 years of experience serving dinner guests at fine dining restaurant.

Adept and versed in facilitating profitable and vibrant workplace. Experience utilizing food and drink knowledge to build warm and inviting customer experience in high energy, fast-paced environment.

Dependable with 20 plus years of experience providing efficient, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Skills

Hospitality service expertise
Sale expertise
Dining area cleanliness
Wine service
Menu memorization
High-volume dining

Point of sale knowledge
Menu presentation
Communication skills
Food and beverage pairings
Beverage preparation
Tableside service

Work History

Server | 01/2013 to 09/2019
Hyde Park Prime Steakhouse - Birmingham, MI

Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
Greeted and maintained relationships with regular customers
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean
Memorized restaurant wine stock and appropriate entree pairings, driving daily wine sales averages
Increased sales by upselling to customers
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
Served needs of more customers in busy environment
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests

Server/bartender | 08/2010 to 01/2013
The Rochester Chop House - Rochester Hills, MI

Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns
Greeted and maintained relationships with regular customers
Prepared beverages and filled food orders for customers
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
Increased sales by upselling Additional appetizers and sides
Memorized restaurant wine stock and appropriate entree pairings, driving daily wine sales averages
Bussed and reset many tables per shift, working efficiently to keep dining room and work areas clean
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity

Head Server and Bartending. | 11/2006 to 08/2010
Toms Oyster Bar - Rochester Hills, MI

Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
Trained new staff on restaurant operations and policies to strengthen performance
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables
Increased sales per customer by upselling wine and special features
Memorized restaurant wine stock and appropriate entree pairings, driving daily wine sales
Checked identification to enforce age requirement for alcoholic beverages

Education

Oakland Community College - Auburn Hills , MI | Associate of Applied BusinessFinance and economics

Resume Overview

Companies Worked For:

Hyde Park Prime Steakhouse
The Rochester Chop House
Toms Oyster Bar

School Attended

Oakland Community College

Job Titles Held:

Server
Server/bartender
Head Server and Bartending.

Degrees

Oakland Community College - Auburn Hills , MI | Associate of Applied Business

Server Resume Example

Resume Score: 80%

Resume Overview

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