server resume example with 12+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
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Professional Summary
Communicative server dedicated to going above and beyond to create unforgettable guest experiences. Establish rapport with management and staff through quality of service and personal interaction. Offering over 15 years of experience serving dinner guests at fine dining restaurant.
Adept and versed in facilitating profitable and vibrant workplace. Experience utilizing food and drink knowledge to build warm and inviting customer experience in high energy, fast-paced environment.
Dependable with 20 plus years of experience providing efficient, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Skills
Hospitality service expertise
Sale expertise
Dining area cleanliness
Wine service
Menu memorization
High-volume dining
Point of sale knowledge
Menu presentation
Communication skills
Food and beverage pairings
Beverage preparation
Tableside service
Work History
Server, 01/2013 to 09/2019 Hornblower – Hartford, CT,
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
Greeted and maintained relationships with regular customers
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean
Bussed and reset many tables per shift, working efficiently to keep dining room and work areas clean
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
Head Server and Bartending., 11/2006 to 08/2010 Toms Oyster Bar – City, STATE,
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
Trained new staff on restaurant operations and policies to strengthen performance
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables
Increased sales per customer by upselling wine and special features
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