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Server Resume Example

Resume Score: 80%

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SERVER
Professional Summary

Communicative server dedicated to going above and beyond to create unforgettable guest experiences. Establish rapport with management and staff through quality of service and personal interaction. Offering over 15 years of experience serving dinner guests at fine dining restaurant.

Adept and versed in facilitating profitable and vibrant workplace. Experience utilizing food and drink knowledge to build warm and inviting customer experience in high energy, fast-paced environment.

Dependable with 20 plus years of experience providing efficient, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Skills
  • Hospitality service expertise
  • Sale expertise
  • Dining area cleanliness
  • Wine service
  • Menu memorization
  • High-volume dining
  • Point of sale knowledge
  • Menu presentation
  • Communication skills
  • Food and beverage pairings
  • Beverage preparation
  • Tableside service
Work History
Server | 01/2013 to 09/2019
Company Name - City, State
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
  • Greeted and maintained relationships with regular customers
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
  • Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean
  • Memorized restaurant wine stock and appropriate entree pairings, driving daily wine sales averages
  • Increased sales by upselling to customers
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
  • Served needs of more customers in busy environment
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests
Server/bartender | 08/2010 to 01/2013
Company Name - City, State
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns
  • Greeted and maintained relationships with regular customers
  • Prepared beverages and filled food orders for customers
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
  • Increased sales by upselling Additional appetizers and sides
  • Memorized restaurant wine stock and appropriate entree pairings, driving daily wine sales averages
  • Bussed and reset many tables per shift, working efficiently to keep dining room and work areas clean
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
Head Server and Bartending. | 11/2006 to 08/2010
Company Name - City, State
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
  • Trained new staff on restaurant operations and policies to strengthen performance
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
  • Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables
  • Increased sales per customer by upselling wine and special features
  • Memorized restaurant wine stock and appropriate entree pairings, driving daily wine sales
  • Checked identification to enforce age requirement for alcoholic beverages
Education
Oakland Community College - City, State | Associate of Applied BusinessFinance and economics
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Resume Overview

School Attended

  • Oakland Community College

Job Titles Held:

  • Server
  • Server/bartender
  • Head Server and Bartending.

Degrees

  • Oakland Community College - City , State | Associate of Applied Business

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