Results-oriented Customer Service professional commended for exceptional customer satisfaction ratings, speedy resolutions and consistent availability. Strategic and persuasive with 7 years of experience working in customer-facing environments. Accustomed to using tactful communication and active listening to creatively solve problems achieve positive outcomes.
Skills
High-volume dining
Wine pairings
Liquor, wine and food service
Dish preparation
Food safety understanding
Bussing expertise
Food inspection
Effective customer upselling
Menu knowledge
Table setting arrangements
Price memorization
Special dietary requirements
Check payment processing
Dining customer service
Prompt table clearance
Buffet setup and takedown
Point of Sale (POS) system operations
Menu memorization
Seating assignment preparation
Effective sales techniques
Conflict and dispute resolution
Service prioritization
Safe food handling
Dining crew workflow optimization
In-depth food and wine knowledge
Meticulous and organized
Customer support
Organization and efficiency
Efficient and accurate
Team building
Data entry
Multi-line telephone skills
Education and Training
Leominster High SchoolLeominster, MA, Expected in 05/2015High School Diploma:GPA:Status
Experience
Tully'sServer
Clarks Summit, PA, 02/2020Current
Operated POS terminals to input orders, split bills and calculate totals.
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Managed closing duties, including restocking items and reconciling cash drawer.
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Upsold customers and optimized table-turns, outperforming wait staff average sales
Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
Promoted desserts, appetizers and specialty drinks.
Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Recorded orders and partnered with team members to efficiently serve food and beverages.
Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Tully'sServer
Depew, NY, 04/201909/2019
Operated POS terminals to input orders, split bills and calculate totals.
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Managed closing duties, including restocking items and reconciling cash drawer.
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Upsold customers and optimized table-turns, outperforming wait staff average sales.
Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
Promoted desserts, appetizers and specialty drinks.
Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Recorded orders and partnered with team members to efficiently serve food and beverages.
Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Tully'sServer
Syracuse, NY, 02/201909/2019
Operated POS terminals to input orders, split bills and calculate totals.
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Managed closing duties, including restocking items and reconciling cash drawer.
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
Promoted desserts, appetizers and specialty drinks.
Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Recorded orders and partnered with team members to efficiently serve food and beverages.
Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
Placed reservations through phone and email into POS.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Tully'sServer
Vestal, NY, 01/201702/2019
Operated POS terminals to input orders, split bills and calculate totals.
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Managed closing duties, including restocking items and reconciling cash drawer.
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Upsold customers and optimized table-turns, outperforming wait staff average sales.
Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
Promoted desserts, appetizers and specialty drinks.
Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Recorded orders and partnered with team members to efficiently serve food and beverages.
Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
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