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Server Resume Example

Resume Score: 80%

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SERVER
Summary

Results-oriented Customer Service professional commended for exceptional customer satisfaction ratings, speedy resolutions and consistent availability. Strategic and persuasive with 7 years of experience working in customer-facing environments. Accustomed to using tactful communication and active listening to creatively solve problems achieve positive outcomes.

Skills
  • High-volume dining
  • Wine pairings
  • Liquor, wine and food service
  • Dish preparation
  • Food safety understanding
  • Bussing expertise
  • Food inspection
  • Effective customer upselling
  • Menu knowledge
  • Table setting arrangements
  • Price memorization
  • Special dietary requirements
  • Check payment processing
  • Dining customer service
  • Prompt table clearance
  • Buffet setup and takedown
  • Point of Sale (POS) system operations
  • Menu memorization
  • Seating assignment preparation
  • Effective sales techniques
  • Conflict and dispute resolution
  • Service prioritization
  • Safe food handling
  • Dining crew workflow optimization
  • In-depth food and wine knowledge
  • Meticulous and organized
  • Customer support
  • Organization and efficiency
  • Efficient and accurate
  • Team building
  • Data entry
  • Multi-line telephone skills
Experience
Legal Sea FoodsBraintree, MassachusettsServer02/2020 to Current
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Upsold customers and optimized table-turns, outperforming wait staff average sales
  • Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
  • Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
  • Promoted desserts, appetizers and specialty drinks.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Slate Bar & GrilleBraintree, MassachusettsServer04/2019 to 09/2019
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Upsold customers and optimized table-turns, outperforming wait staff average sales.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
  • Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
  • Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
  • Promoted desserts, appetizers and specialty drinks.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Communicated effectively with kitchen staff regarding customer allergies,dietary needs and other special requests.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
The InternationalBolton, MAServer02/2019 to 09/2019
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
  • Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
  • Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
  • Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
  • Promoted desserts, appetizers and specialty drinks.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Placed reservations through phone and email into POS.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Ninety Nine Restaurants & PubLowell, MAServer01/2017 to 02/2019
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Upsold customers and optimized table-turns, outperforming wait staff average sales.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
  • Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
  • Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
  • Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
  • Promoted desserts, appetizers and specialty drinks.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Education and Training
High School Diploma05/2015Leominster High School, Leominster, MA
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Resume Overview

Companies Worked For:

  • Legal Sea Foods
  • Slate Bar & Grille
  • The International
  • Ninety Nine Restaurants & Pub

School Attended

  • Leominster High School

Job Titles Held:

  • Server

Degrees

  • High School Diploma 05/2015

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