Communicative Server/Cashier dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering almost 2 year experience providing service to many dinner guests at any restaurant I work at. Detailed organizer of service operations with versatility in stressful circumstances.
Skills
Food and beverage pairings
Cash handling expert
Sales expertise
Tableside service
Beverage preparation
Dining area cleanliness
To-Go Order Preparation
Stocking and Replenishing
Order Accuracy
Menu Memorization
Ordering Procedures
Food running
Table setting
Cash Handling
Communication skills
Customer assistance
Cash register operations
Credit card processing
Payment collection
POS Systems
Bagging and Packaging
Currency Sorting
Good telephone etiquette
Staff Training
Order taking
Payment accepting
Time management skills
Question responses
Safe verifications
Multi-tasking ability
Education
South Florene High School Florence, SC, Expected in 05/2020High School Diploma:GPA:Status
Francis Marion UniversityFlorence, SCExpected in 2024Undecided :GPA:Status
Work History
Aimbridge HospitalityServer
South Lake Tahoe, CA, 07/2019Current
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Bussed and reset multiple tables per shift, working efficiently to keep dining room and work areas clean.
Prepared beverages and filled food orders for customers.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Checked identification to enforce age regulations for alcoholic beverages.
Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
Office DepotCashier
Honolulu, HI, 07/2019Current
Counted cash in register drawer at beginning and end of shift.
Organized special events in restaurant, including receptions, promotions and corporate luncheons.
Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Led and directed team members on effective methods, operations and procedures.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Reconciled cash and credit card transactions to maintain accurate records.
Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Aimbridge HospitalityServer
Tallahassee, FL, 03/201906/2019
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Bussed and reset multiple tables per shift, working efficiently to keep dining room and work areas clean.
Prepared beverages and filled food orders for customers.
Greeted and maintained relationships with regular customers.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
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