Enthusiastic worker eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in all that I do.
Skills
Works well with others
Driven and goal oriented
Fast learner
Good communication skills
Problem solving skills in stressful situations
Dedicated and determined
Active listener
Education
Dickson County High SchoolDickson, TNExpected in 05/2014High School diploma:GPA:Status
Work History
Vitality Senior LivingServer
Pompano Beach, FL, 07/2019Current
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
Monitored guests for intoxication and immediately reported concerns to management
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns
Checked identification to enforce age requirement for alcoholic beverages
Prepared beverages and filled food orders for customers
Greeted and maintained relationships with regular customers
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods
Common SpiritResident Care Aide
Los Angeles, CA, 02/201907/2019
Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection
Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness
Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions
Performed household tasks such as laundry, dusting, washing dishes and vacuuming
Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness
Determined specific needs and provided most appropriate level of services to ensure well-being
Monitored and assisted residents through individual service plans
Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships
Recognized and reported abnormalities and/or changes in patients' health status to case manager
Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting
Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books
Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas
Planned, prepared and served meals and snacks according to prescribed diets
Common SpiritER Admissions Clerk
Chandler, AZ, 01/201807/2018
Assisted patients in filling out check-in and payment paperwork
Generated monthly statements to check outstanding balances
Took copayments and compiled daily financial records
Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
Controlled digital access, used confidential waste bins and shredders, and locked document storage cabinets to protect confidential files, reports and fiscal data
Welcomed visitors to office, communicated arrival to team and managed visit expectations
Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
The Courtyards Senior LivingResident Care Aide
City, STATE, 12/201605/2017
Investigated, documented and submitted information to Quality Department about special incidents, events and complaints
Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support
Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions
Kept close eye on behavior and emotional responses of clients, consulting with nurse to address concerns and protect each person from any harm
Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection
Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships
Planned, prepared and served meals and snacks according to prescribed diets
Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting
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