Sociable Waiter skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift.
High-energy customer service representative skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Enthusiastic Server bringing 15 years of experience cocktail service roles. Accustomed to providing timely service with enthusiasm and efficiency. Consistently acknowledged for maintaining superior service standards while exceeding sales goals.
Self-motivated and dependable Customer service representative offering 15 years of restaurant industry experience. Proficient in assisting guests with reservations, takeout orders and general inquiries. Career history achieving high performance with minimal supervision.
Highly skilled Expert at providing exceptional customer service by quickly and energetically completing special requests.
Skills
Food safety understanding
Price memorization
Check payment processing
Menu memorization
Food inspection
Table setting arrangements
Table Bussing
Effective customer upselling
High-volume dining
Dining customer service
Liquor, wine and food service
Sales Techniques
Seating assignment preparation
Menu knowledge
White glove service
Dining crew workflow optimization
Safe food handling
Relationship management
Service prioritization
Regulatory compliance
Quality control
Education and Training
EVCCEverett, WAExpected in 12/2011 ā āMedical Receptionist Certificate:Medical - GPA:
Edmonds Community CollegeLynnwood, WAExpected in 06/1999 ā āGED: - GPA:
Experience
Lifewell Senior Living - Server Santa Fe, NM, 12/2017 - 03/2018
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Provided exceptional service to high volume of daily customers.
Cleared table and bussed dishes to allow for quick setups.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Stocked server areas with supplies before, during and after shifts.
Set up dining room to meet hospitality and service standards.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Developed strong and lasting resident relationships.
Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Implemented sanitary food handling, holding and service protocols.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Completed opening and closing checklists to facilitate smooth restaurant operations.
Documented food orders and ran items to guest tables in dining room.
Set up tables and counters to prepare dining and serving areas.
Reset tables between guests, refilled condiments and wiped down surfaces.
Calculated charges, issued table checks and collected payments from customers.
Minimized customer wait times by taking and filling large volume of orders each day.
Provided timely checks on guest needs and brought requests.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Practiced safety and loss prevention procedures, adhering to universal precautions and infection control guidelines.
Monitored [Type] dining rooms for safety and customer needs, upholding high standards for service and experiences.
Set [Number] tables for [Type] meals to prepare for over [Number] daily diners and reset tables after customers left.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Washed buffet, restaurant and banquet items and arranged silverware, dishes, cooking utensils, equipment and displays.
Observed eating patterns of residents to record proper nutrition during meal times.
Made reservations for guests up to [Number] days in advance.
Express, Inc. - Assistant Manager Bayside, NY, 01/2013 - 03/2016
Delegated daily tasks to team members to optimize group productivity.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Directed and led employees, supervising activities to drive productivity and efficiency.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Enforced company policies and procedures to strengthen operational standards across departments.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Oversaw team development according to industry service standards to further customer loyalty.
Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
Trained team of [Number] to deliver outstanding customer service, boosting customer satisfaction ratings [Number]%.
Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
Phoenix Home Care - Front Desk Receptionist Waterloo, IA, 01/2011 - 12/2011
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Signed for packages, recorded deliveries and distributed to personnel.
Pointed out property details and guided guests to dining areas, pool, spa and fitness center.
Answered and directed incoming calls using multi-line telephone system.
Answered phone calls, provided information to callers and connected callers to appropriate people.
Greeted incoming patients and verified paperwork to manage smooth intake processes.
Managed customer complaints and rectified issues to complete satisfaction.
Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Greeted visitors and directed them to appropriate areas, verifying reasons for visit and [Type] information.
Maintained front office cleanliness and organized supplies to increase [Type] task productivity.
Determined needs of visitors and provided information or solutions.
Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
Maintained office safety by screening visitors, updating logs and issuing temporary passes.
Communicated with vendors to place and receive orders, request services and deliver instructions from office management.
Managed office duties and basic administrative tasks, organized and cleaned work space, ordered materials and answered phone calls.
Assisted [Number] visitors per [Timeframe] by directing to appropriate personnel and answering average of [Number] calls and emails daily.
Budgeted for new office supplies and [Type] equipment maintenance, keeping detailed track of office spending.
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