Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
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Professional Summary
Communicative server dedicated to going above and beyond to create unforgettable guest experiences. Establish rapport with management and staff through quality of service and personal interaction. Offering two years of experience serving up to 16 dinner guests at Dennys restaurant. Talented food service professional bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling of special dietary requirements and general food safety standards. Dependable server with two years of experience providing efficient, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Skills
Hors-D'oeuvres Service
Buffet Setup and Takedown
Salad Bar Maintenance
Station Preparation
Bussing
Table Setting
Daily specials memorization
Order accuracy
Work History
Server, 10/2019 to Current Restoration Hardware – Jacksonville, FL,
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Kept register accurate through correct billing, payment processing and cash management practices.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Restocked salad bar and buffet for lunch and dinner service.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean.
Checked identification to enforce age requirement for alcoholic beverages.
Prepared beverages and filled food orders for customers.
Served needs of more than 15 customers in busy tourist environment.
Cashier, 06/2019 to 09/2019 Keurig Dr Pepper – Marshall, MO,
Counted cash in register drawer at beginning and end of shift.
Operated cash register for cash, check and credit card transactions with accuracy.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Checked prices for customers and processed items sold by scanning barcodes.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Landscaping Laborer, 06/2015 to 04/2018 Woodard Cleaning & Restoration Services – Saint Louis, MO,
Maintained grounds including trimming, weeding and general clean-up.
Cared for lawns by mulching, aerating, wedding, grubbing and trimming and edging around walks, walls and flower beds.
Carried out preventive maintenance by checking sprinkler spray angles and testing performance of digital controllers.
Used lawn mower and weed whacker equipment for grounds maintenance, to clear brush used mini bob cat for tree removal.
Used gardening tools, including hand shovel and wheel barrel to apply mulch for protection.
Enhanced visibility and improved shapes of trees and bushes with proper pruning.
Installed underground sprinkler systems to provide grass and greenery with adequate water supply.
Analyzed lawn and garden issues and recommended effective solutions.
Removed overgrowth, hazards and debris from common pathways to improve usability.
Educated employees and members of public on plant biology and health.
Installed stonework according to landscape design plan and client specifications.
Provided upkeep to residential work sites, including hedge and shrub trimming.
Construction Laborer, 12/2015 to 04/2016 Free Brady Construction – City, STATE,
Prepared and cleaned surfaces for rebuilding purposes by removing damaged tiles, bricks and mortar.
Recognized and reported potential project challenges and assisted with solutions.
Used radios and hand signals to coordinate communication between equipment operators and ground workers.
Communicated with equipment operators to effectively assign equipment and manage smooth materials movements.
Directed traffic away from hazardous locations, protecting team members and general public.
Gathered and disposed of work site debris to remove safety hazards and boost team productivity.
Erected and removed temporary structures such as trench liners and scaffolding to meet team needs.
Used required tools to complete jobs, including hammers, saws, squares, levels and fastening devices.
Determined materials needed for daily shift and loaded vehicles with equipment and supplies.
Interacted daily with various project managers, subcontractors and municipal inspectors to complete construction projects.
Boosted team efficiency and project requirements by correctly operating site equipment.
Actively attended safety trainings and workshops offered by employer, bolstering overall knowledge of appropriate measures and determining areas requiring improvement.
Worked independently in fast-paced environment while meeting productivity and quality expectations.
Efficiently prepared job sites by removing debris and setting up materials and tools.
Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
Education
High School Diploma: , Expected in 01/2013 to Ponderosa High School - Flagstaff, AZ GPA: Status -
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