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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Versatile Job Title with Number years of success providing superior dining experiences for guests. Skilled at explaining options, relaying orders to kitchen staff and tackling special requests. Consistently received customer satisfaction ratings of Number% due to friendliness, speedy service and Action.

Skills
  • Valid Food Handlers Certification
  • Team Leadership
  • ServSafe Certified
  • Service-Oriented
  • Point of Sale Systems
  • Team Player
  • Menu Memorization and Presentation
  • High Energy and Stamina
  • Staff Training
  • Relationship Building
  • Food and Beverage Service
Work History
Server, 08/2019 - 02/2020
Westgate Resorts Yulee, FL,
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Increased sales significantly by upselling higher-end products to customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic Type restaurant while maintaining calm, professional demeanor.

+ Edit or add your own

  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Answered customers' questions, recommended items and recorded order information.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Inspected dishes and utensils for cleanliness.
  • Asked customers for feedback, solved problems, provided additional items and Action throughout meal.
Server Manager, 09/2012 - 11/2017
Hyatt Hotels Corp. Los Angeles, CA,
  • Created and enforced standard recipes and instructions to streamline meal, snack and beverage preparation.
  • Led team of servers to consistently meet customer service and sales targets.
  • Checked establishment, service stands and aisle area cleanliness before welcoming guests.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
  • Completed daily procedure checklist and communicated changes to servers and kitchen staff.
  • Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining Number% accuracy.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Server, 01/2012 - 09/2012
Westgate Resorts Cosby, TN,
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Used slow periods to restock supplies, ice, trays and delivery bags.

+ Edit or add your own

  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Server, 08/2011 - 02/2012
Westgate Resorts Daytona, FL,
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Answered customers' questions, recommended items and recorded order information.
  • Inspected dishes and utensils for cleanliness.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Education
Diploma: Basics, Expected in 12/2003
-
Union High School - Tulsa, OK
GPA:

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School Attended

  • Union High School

Job Titles Held:

  • Server
  • Server Manager
  • Server
  • Server

Degrees

  • Diploma

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