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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

A results-oriented Information Systems professional, with a proven record of successful large and complex project implementations in the Healthcare and Public Records industries. An accomplished leader and team builder with strong Software Architecture, User Experience (UX), and Project Management competencies with demonstrated successful implementations of multiple Electronic Health Records (EHR) products, Public Vital Records Systems (VRS), Pharmacy & Lab Interfaces, EDI Healthcare Billing, and several electronic medications prescribing (Rx) products. An initiative-taking professional with proven ability to rise to new challenges, quickly adapt to change, minimize risk exposure, and efficiently use available resources focusing on SCRUM and Agile methodologies. Successes are achieved through a customer-centered, growth-minded, innovative, and project scope-oriented focus. Education, experience, and proven career successes provide for a well-rounded professional with a deep understanding of how technology impacts organizations and their bottom line.

Results-focused technology professional with strength in EHR architecture, development, and implementation. Proactive leader with strengths in communication and collaboration. Proficient in leveraging proven successes and industry knowledge to promote clients' progress. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

Skills
  • SUCCESSFUL LARGE EHR/EMR PROJECT IMPLEMENTATIONS
  • SUCCESSFUL LARGE REVENUE CYCLE MANAGEMENT IMPLEMENTATIONS
  • CLIENT ENGAGEMENT & RELATIONSHIPS
  • LEADING A CONSENSUS BUILDING PROCESS AMONG STAKEHOLDERS
  • EXCELLENT ORAL & WRITTEN COMMUNICATION SKILLS
  • CORPORATE COMPLIANCE
  • SEEK NEW BUSINESS OPPORTUNITIES
  • DEVELOP BUSINESS STRATEGIES
  • AGILE PROJECT MANAGEMENT
  • REPORT WRITING
  • BUSINESS STRATEGIES,
  • EXCELLENT ORAL, WRITTEN COMMUNICATION SKILLS
  • DATA MINING
  • RISK MANAGEMENT MITIGATION
  • DEVELOPMENT & IMPLEMENTATION OF QUALITY MANAGEMENT SYSTEMS – ISO STANDARDS
  • DEVELOPMENT & IMPLEMENTATION OF RISK MANAGEMENT PROCESSES
  • PRESENT TO PROFESSIONAL AUDIENCES
  • TRAINING EXECUTIVES, ‘TRAIN THE TRAINER’ DESIGNEES, & END USERS
Experience
05/2012 to Current
Senior Solution Architect Fis Norcross, GA,
  • Primary Subject Matter Expert, business strategist, and system design architect in charge of providing project leadership to consulting, development, and implementation teams.
  • Help the customer focus on the business value the new technology will deliver.
  • Demonstrate how the new technology will help the customer's enterprise reach its goals, improve efficiency, and gain overall growth positively affecting their financial bottom line.
  • Provide leadership and foster collaboration by building alliances with the customer’s executive and field personnel to thoroughly evaluate existing business workflows, assess customer’s business needs, and focus on improving efficiency in various critical business processes.
  • Utilize Agile Project Management methodology and Agile SDLC/STLC to bring customer organizations and States to a successful Vital Records, Electronic Health Records (EHR), Billing, General Ledger/Financial reporting, Lab Interface, and electronic prescription writing implementations.
  • Lead and coach customer’s Implementation Team through the system review, design architecture, development, testing, and go-live phases of the project while continuously identifying and measuring improvement opportunities.
  • Deconstruct broad strategies into specific tasks and action plans to ensure the Scope of Work is manageable for the responsible personnel.
  • Liaison between clinical and technical personnel to ensure clinical needs and technical capabilities are compatible.
  • Write functional and technical software design and specifications with an emphasis on finding innovative solutions for identified customer’s pain points.
  • Provide cost/benefit analysis for the customer’s needs identified as outside of the SOW to ensure they are the best options for the customer’s organization.
  • Contribute to the growth and development of the Delivery Analysts and Delivery Consultants on my team.
  • Leverage Agile methodologies to move development lifecycle rapidly through initial prototyping to enterprise-quality testing and final implementation.
  • Coordinate installation of software systems and collaborated with user experience team on design and implementation of new features.
  • Recommend improvements to facilitate team and project workflow.
  • Coordinate ongoing system management for software applications and automated performance test scripts.
09/2010 to 09/2012
Chief Information Officer Care Atlanta, GA,
  • Provide the organization’s EHR and CIS stakeholders with leadership and direction on all IT-related issues.
  • Advocate for Bayview CMHC interests when collaborating with external personnel and vendors assigned to projects.
  • Report to the CEO and Executive Leadership on the critical Information Technology needs and the project implementation tasks and their timelines.
  • Work in concert with outside vendors’ executive leadership and project managers to ensure specifications, methodologies, timelines, and all organizational information technology needs are fulfilled in the best interest of the organization.
  • Ensure fiscal margins of the IT department and CIS implementation project are adhered to and fulfilled within given budgets.
  • Provide leadership for identification, prioritization, and implementation of all IT projects involving multiple facilities, departments, and levels of personnel.
  • Lead a consensus-building process among stakeholders to identify common interests, values, and needs relevant to IT department, new CIS, and EHR.
  • Oversaw IT staff and general system maintenance.
  • Customize technology systems to fit company needs.
  • Continuously test and develop strategies to improve information flow throughout organization.
06/2005 to 09/2010
Project Manager Flowserve Saltsburg, PA,
  • Design, implementation, and maintenance of the first statewide Clinical Information System (Master Patient Index, Billing Module, and Clinical Workstation Module).
  • Provide statewide CIS stakeholders with leadership, identify common interests, values, and needs as related to Clinical Information System.
  • Preside over subcontractor kickoff meetings to review project requirements, schedules and compliance.
  • Report to the Commissioner and the ODMHSAS Executive Leadership on the critical project implementation tasks and their timelines.
  • Work in concert with the vendor’s Executive Leadership and Project Manager to ensure specifications, required standards, methodologies, timelines, and other contract particulars are followed.
  • Define project plans and timelines, manage workflow and personnel and achieve completion deadlines on or before schedule.
  • Forecast, schedule and monitor project timelines, personnel performance and cost efficiency.
  • Provide leadership for identification, prioritization, and implementation of project tasks, building alliances with field personnel, identification of issues, errors, concerns, and opportunities for economies of scale.
  • Assess project risks and devise mitigation actions encompassing close attention to contracts and service level agreements by subcontractors and vendors, external dependencies and potential roadblocks.
  • Provide cost/benefit analysis, develop specifications, tasks, and action plans for identified new needs to ensure their fiscal feasibility utilizing established Change Control process.
09/2003 to 03/2005
Chief Executive Officer Jccs Of North America Little Neck, NY,
  • Provide direction and leadership for achievement of the High Pointe HealthCare, L.L.C. strategic business objectives and streamline operations.
  • Revitalize business plans and realign company objectives to increase overall profits.
  • Establish business direction and actualize operational plans to meet goals.
  • Oversee the design, marketing, promotion, delivery and quality of programs, products, and services.
  • Recommend yearly budget for Board of Directors approval and prudently manage organization’s resources within legal and regulatory guidelines.
  • Establish and implement objectives to meet organizational strategic goals within constraints of the Board of Directors’ established policy and budgetary limits.
  • Ensure an effective utilization of the physical and financial resources of High Pointe HealthCare, L.L.C.
  • Keep the Board of Directors apprised of all matters needing the Board’s review, oversight, input, and approval.
Education and Training
Expected in 2002
Master’s: Business Administration
Oklahoma Christian University - ,
GPA:
Expected in 1992
Master of Education:
The University of Central Oklahoma - ,
GPA:

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Resume Overview

School Attended

  • Oklahoma Christian University
  • The University of Central Oklahoma

Job Titles Held:

  • Senior Solution Architect
  • Chief Information Officer
  • Project Manager
  • Chief Executive Officer

Degrees

  • Master’s
  • Master of Education

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