Ambitious, career-focused job seeker, anxious to obtain the Chat Administrator role to help launch my career with The Mayeaux Foundation, while achieving company goals. Organized and hardworking individual with over 10 years of customer service experience.
Skills
Relationship-building
Top sales performer
79 WPM Typing Speed
Date entry experience
Microsoft Office
Problem resolution
Customer Service
Organizational skills
Excellent communication
Time management skills
Results-Oriented
Excellent spelling skills
Strong listening talents
Great eye for detail
Proofreading and editing
Experience
12/2019 to Current
Self EmployedChenega Corporation – Fort Sam Houston, TX,
A self-starter with the ability to anticipate,organize,and execute all tasks required in a multi-person household.
Provide optimal care for two children from infancy through preteen years.
Organize developmentally age appropriate activities that are educational and fun.
Consistent track record of being reliable and dependable, while ensuring accurate execution of tasks and projects.
Establishing a budget for a family of 4, reducing extraneous spending and boosting annual savings by 38%.
Create attainable household maintenance timelines and keep the team on track to complete tasks based on the maintenance schedule.
Organizing holidays and special events. Responsible for all the event logistics, budget, coordination with suppliers, execution and post-event analysis .
10/2017 to 12/2019
Animal Care AttendantHajoca Corporation – Philadelphia, PA,
Handled payment processing and provided customers with receipts and proper bills and change for adoptions, intake and licensing of pets.
Maintained important files, running reports and delivering updates on animal intake and wellness.
Answered telephones and greeted visitors to assist, answer questions and direct.
Checked office supply levels, anticipated needs and placed orders for appropriate stock levels.
Checked animals' temperature, heart rate and lung sounds.
Monitored animals undergoing treatment for changes and signs of improvement.
Helped manage shelter for animal wellbeing and arranging for adoption or euthanasia of confiscated animals.
Restrained animals during veterinary procedures.
Advised animal owners regarding sanitary measures, feeding, general care, medical conditions and treatment options.
Documented and tracked all treatment activities.
Monitored animals' recovering from surgery and notified veterinarians of any changes.
Educated community in responsible pet ownership.
Administered vaccines to animals, documented treatments, vaccinations, lab results.
Assisted veterinarian with treatment of wounds, vaccination administration, and operations.
04/2014 to 10/2017
Customer Service RepresentativeTravel + Leisure Co. – New York, NY,
Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
Answered questions from customers that came in through the company's online chat feature.
Promptly responded to general inquires from members, staff and clients via phone , chat and email.
Corresponded with more than 300 customers daily, mainly through dual chat. Effectively building outstanding skills in writing.
Collaborated with sales team members to stay current on inventory levels and resolve item issues.
Achieved high sales percentage with consultative , value-focused customer service approach.
Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales.
Earned 4 "Homer Awards" for excellent customer service and meeting the core values of Home Depot
Assisted customers with store and product complaints.
Guaranteed positive customer experiences and resolved all customer complaints in a one call resolution process.
Leader of the AEC (Associate Engagement Community Program) 2014-2015.
Top 10 Sales Associate of 2016
Trained new employees on company customer service policies and service level standards.
05/2013 to 04/2014
Inside Sales RepresentativeLiving Scriptures – City, STATE,
Cultivated and strengthened customer relationships to drive revenue growth.
Took inbound/outbound calls on headset, promoting products and services to secure new accounts.
Implemented a consultative selling approach on all outbound calls.
Set up customer accounts in computer system with complete information.
Awarded Top Sales Associate for September 2013.
Responded to all customer inquiries in a timely manner.
Monitored current accounts to promote strong working relationships and resolved issues before customer satisfaction could be affected.
Collaborated with team members to determine strategic sales approaches.
Contacted new and existing customers to discuss how their needs could be met with specific products and services.
Completed 80-100 outbound calls daily, with average conversion rate of 15%.
Education and Training
Expected in 2017 to to
Associate of Applied Science: Veterinary Technology Broadview University - West Jordan, UT, GPA:
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