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Secretary Resume Example

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SECRETARY
Skills
  • Confidentiality Understanding
  • Appointment Scheduling
  • HIPAA guideline compliance
  • Organization
  • Equipment sterilization
  • Microsoft Office
  • Keyboarding skills
  • Supply ordering
  • Business correspondence
  • Payment posting
  • Office administration
  • Digital File Management
  • Customer interaction
  • Business operations
  • Team management
  • Problem resolution
  • Relationship development
  • Supervision
  • Process improvement
  • Complaint resolution
  • Credit card processing
  • Warehousing functions
  • Professional telephone demeanor
  • Recordkeeping strengths
  • Money handling abilities
  • Good listening skills
  • POS systems expert
  • Creative problem solving
  • Medical terminology knowledge
  • Key holder experience
  • Stock management
  • Staff education and training
Professional Summary

Versatile secretary offering 1 year of experience in efficient front desk management. Successful at prioritizing tasks, maintaining organization and optimizing workflow. Accustomed to balancing high-volume inquiries with administrative needs.

Work History
January 2018 to September 2018
SecretarySouthern Oaks Animal Hospital / Cypress Lakes AH, Hope Mills, NC
  • Established and maintained patient profiles, updating organizational database with current information.
  • Counted and labeled prescriptions with correct item and quantity.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Processed incoming drug orders.
  • Assisted pharmacy staff in preparing medications and filling orders.
  • Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
  • Provided clerical support to 30+ company employees by copying, faxing and filing documents.
  • Served needs of more than 60 daily clients in busy medical environment.
  • Requested official identification for prescription purchases and verified details, consistently meeting strict legal standards of prescription sales.
  • Communicated with customers via phone and email to confirm appointments and respond to inquiries.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
  • Performed office-related support tasks and clerical functions, including patient chart building and updating
  • Wrote and proofread error-free letters, memoranda and other business correspondence.
  • Managed inventory, placed orders and handled payment for office merchandise
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Provided onboarding and training for new support staff.
  • Scheduled appointments and provided 50+ follow-up calls to clients weekly
  • Implemented paperless filing system for CLAH specifically.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Counted cash in register drawer at beginning and end of shift.
  • Assisted clients by answering questions and fulfilling requests.
  • Prepared bills for insurance companies.
  • Answered telephones and provided information about order status, office hours and pharmacy procedures.
  • Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
  • Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture.
  • Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices.
  • Processed new patients and updated client records with key information.
  • Evaluated incoming patients to determine treatment needs and urgency of care.
  • Communicated with pet owners regarding pet diagnosis, prognosis and treatment.
  • Maintained office and waiting room, keeping common areas clean and tidy.
  • Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
  • Scheduled annual checkup appointments, consultations and surgery visits for various animals, including dogs and cats.
  • Monitored health and behavior of animals by looking for urine and fecal output, completing weight checks and observing appetite during feeding.
  • Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Maintained current and accurate medical records for over 2000 patients.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Located, checked in and pulled medical records for patient appointments and incomplete charts.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Completed and filed financial documentation for accounting purposes.
  • Contacted clinics to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
August 2016 to December 2017
MerchandiserKellogg's Co, N/A, NC
  • Loaded and unloaded merchandise using ladder, dolly, and occasionally pallet jack with assistance
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Kept storage areas organized, clean and secure to fully protect company assets.
  • Documented backroom stock each week and reported inventory totals to Sales Representative.
  • Informed purchasing team of missing or damaged items immediately when unloading and receiving.
  • Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions and weight.
  • Handled inventory control and cycle counting procedures.
  • Sorted items according to its destination.
  • Consistently lifted materials weighing as much as 70 pounds.
  • Checked palette and merchandise for damage and quickly notified Reps to request replacements.
  • Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
  • Prepared orders for stocking by systematically picking, packing and labeling merchandise.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Maintained and repaired stock space, equipment and tools to achieve operational readiness, safety and cleanliness.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Measured dimensions of finished workpieces for conformance to specifications, using precision measuring instruments, templates and fixtures.
  • Identified inadequate materials and faulty equipment and brought to supervisors' attention.
  • Volunteered to assist Sales Representatives with sales and inventory based projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
  • Unloaded arriving product stock and moved to store display areas.
  • Organized store merchandise racks by size, style and color.
  • Moved products of all sizes using overhead dolly, warehouse carts, and other equipment, consistently meeting challenging performance goals.
  • Transferred inventory to and from target destinations using Merchandising carts and dolly.
  • Manually stocked daily deliveries across stores weighing up to 500 pounds and maintained stamina while standing, sitting, bending and walking for extended periods of time.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Partnered with sales representatives and managers to coordinate delivery and merchandising schedule.
  • Rotated manufacturer products as needed.
  • Worked with managers and advertising directors to optimize promotions.
  • Arranged consistent shelves, bins and racks at 28 locations by following established planograms.
  • Prepared interesting and innovative visual displays to grab customer interest and promote sales.
  • Updated pricing and signage to complete product displays and educate customers.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Led merchandise selection, pricing, planning and marketing.
  • Organized and tracked departmental receipt flow for new and reordered merchandise.
  • Drove client retention, managing engaging merchandise presentation to motivate impulse purchases.
  • Completed stock orders and managed inventory levels.
  • Verified products appeared at correct locations in proper quantities.
  • Traveled to market, visited vendors and assisted buyers with merchandise selection.
  • Monitored and analyzed sales records and consumer purchasing trends.
  • Pinpointed incremental sales for sales representatives to pursue.
  • Anticipated consumer buying patterns to create purchase and inventory plan.
  • Assembled promotional displays, including quarter and full-size point of purchase displays.
  • Merchandised new stock to appeal to customers, grab attention and drive sales.
  • Established vendor performance metrics to evaluate service.
  • Educated employees on new merchandise during seasonal workshops.
  • Planned and coordinated product availability for advertising and promotion purposes.
July 2015 to August 2016
Guest AdvisorGameStop, Fayetteville, NC
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Requested official identification for mature purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Counted cash in register drawer at beginning and end of shift.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Helped over 50 guests every day by processing payments, monitoring reward accounts and resolving service concerns.
  • Worked closely with management to solve problems and handle customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Completed sales in excess of $1500 with near-zero error rate using POS system.
  • Efficiently processed new orders, completing 50+ daily transactions with remarkable accuracy.
  • Worked with Loss Prevention to complete daily counts and maintain funds security to minimize theft and mismanagement risks.
Education
No DegreeGeneral StudiesFayetteville Technical Community College, Fayetteville, NC
July 2015High School DiplomaGray's Creek High School, Hope Mills, NC
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Resume Overview

Companies Worked For:

  • Southern Oaks Animal Hospital / Cypress Lakes AH
  • Kellogg's Co
  • GameStop

School Attended

  • Fayetteville Technical Community College
  • Gray's Creek High School

Job Titles Held:

  • Secretary
  • Merchandiser
  • Guest Advisor

Degrees

  • No Degree General Studies
    High School Diploma

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