LiveCareer-Resume

secretary resume example with 3+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Versatile secretary offering 1 year of experience in efficient front desk management. Successful at prioritizing tasks, maintaining organization and optimizing workflow. Accustomed to balancing high-volume inquiries with administrative needs.

Skills
  • Confidentiality Understanding
  • Appointment Scheduling
  • HIPAA guideline compliance
  • Organization
  • Equipment sterilization
  • Microsoft Office
  • Keyboarding skills
  • Supply ordering
  • Business correspondence
  • Payment posting
  • Office administration
  • Digital File Management
  • Customer interaction
  • Business operations
  • Team management
  • Problem resolution
  • Relationship development
  • Supervision
  • Process improvement
  • Complaint resolution
  • Credit card processing
  • Warehousing functions
  • Professional telephone demeanor
  • Recordkeeping strengths
  • Money handling abilities
  • Good listening skills
  • POS systems expert
  • Creative problem solving
  • Medical terminology knowledge
  • Key holder experience
  • Stock management
  • Staff education and training
Work History
Secretary, 01/2018 to 09/2018
Northside HospitalAtlanta, GA,
  • Established and maintained patient profiles, updating organizational database with current information.
  • Counted and labeled prescriptions with correct item and quantity.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Processed incoming drug orders.
  • Assisted pharmacy staff in preparing medications and filling orders.
  • Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
  • Provided clerical support to 30+ company employees by copying, faxing and filing documents.
  • Served needs of more than 60 daily clients in busy medical environment.
  • Requested official identification for prescription purchases and verified details, consistently meeting strict legal standards of prescription sales.
  • Communicated with customers via phone and email to confirm appointments and respond to inquiries.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
  • Performed office-related support tasks and clerical functions, including patient chart building and updating
  • Wrote and proofread error-free letters, memoranda and other business correspondence.
  • Managed inventory, placed orders and handled payment for office merchandise
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Provided onboarding and training for new support staff.
  • Scheduled appointments and provided 50+ follow-up calls to clients weekly
  • Implemented paperless filing system for CLAH specifically.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Counted cash in register drawer at beginning and end of shift.
  • Assisted clients by answering questions and fulfilling requests.
  • Prepared bills for insurance companies.
  • Answered telephones and provided information about order status, office hours and pharmacy procedures.
  • Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
  • Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture.
  • Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices.
  • Processed new patients and updated client records with key information.
  • Evaluated incoming patients to determine treatment needs and urgency of care.
  • Communicated with pet owners regarding pet diagnosis, prognosis and treatment.
  • Maintained office and waiting room, keeping common areas clean and tidy.
  • Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
  • Scheduled annual checkup appointments, consultations and surgery visits for various animals, including dogs and cats.
  • Monitored health and behavior of animals by looking for urine and fecal output, completing weight checks and observing appetite during feeding.
  • Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Maintained current and accurate medical records for over 2000 patients.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Located, checked in and pulled medical records for patient appointments and incomplete charts.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Completed and filed financial documentation for accounting purposes.
  • Contacted clinics to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
Merchandiser, 08/2016 to 12/2017
Scotts Miracle-Gro CompanyPlano, TX,
  • Loaded and unloaded merchandise using ladder, dolly, and occasionally pallet jack with assistance
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Kept storage areas organized, clean and secure to fully protect company assets.
  • Documented backroom stock each week and reported inventory totals to Sales Representative.
  • Informed purchasing team of missing or damaged items immediately when unloading and receiving.
  • Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions and weight.
  • Handled inventory control and cycle counting procedures.
  • Sorted items according to its destination.
  • Consistently lifted materials weighing as much as 70 pounds.
  • Checked palette and merchandise for damage and quickly notified Reps to request replacements.
  • Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
  • Prepared orders for stocking by systematically picking, packing and labeling merchandise.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Maintained and repaired stock space, equipment and tools to achieve operational readiness, safety and cleanliness.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Measured dimensions of finished workpieces for conformance to specifications, using precision measuring instruments, templates and fixtures.
  • Identified inadequate materials and faulty equipment and brought to supervisors' attention.
  • Volunteered to assist Sales Representatives with sales and inventory based projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
  • Unloaded arriving product stock and moved to store display areas.
  • Organized store merchandise racks by size, style and color.
  • Moved products of all sizes using overhead dolly, warehouse carts, and other equipment, consistently meeting challenging performance goals.
  • Transferred inventory to and from target destinations using Merchandising carts and dolly.
  • Manually stocked daily deliveries across stores weighing up to 500 pounds and maintained stamina while standing, sitting, bending and walking for extended periods of time.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Partnered with sales representatives and managers to coordinate delivery and merchandising schedule.
  • Rotated manufacturer products as needed.
  • Worked with managers and advertising directors to optimize promotions.
  • Arranged consistent shelves, bins and racks at 28 locations by following established planograms.
  • Prepared interesting and innovative visual displays to grab customer interest and promote sales.
  • Updated pricing and signage to complete product displays and educate customers.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Led merchandise selection, pricing, planning and marketing.
  • Organized and tracked departmental receipt flow for new and reordered merchandise.
  • Drove client retention, managing engaging merchandise presentation to motivate impulse purchases.
  • Completed stock orders and managed inventory levels.
  • Verified products appeared at correct locations in proper quantities.
  • Traveled to market, visited vendors and assisted buyers with merchandise selection.
  • Monitored and analyzed sales records and consumer purchasing trends.
  • Pinpointed incremental sales for sales representatives to pursue.
  • Anticipated consumer buying patterns to create purchase and inventory plan.
  • Assembled promotional displays, including quarter and full-size point of purchase displays.
  • Merchandised new stock to appeal to customers, grab attention and drive sales.
  • Established vendor performance metrics to evaluate service.
  • Educated employees on new merchandise during seasonal workshops.
  • Planned and coordinated product availability for advertising and promotion purposes.
Guest Advisor, 07/2015 to 08/2016
Gamestop Corp.Palm Harbor, FL,
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Requested official identification for mature purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Counted cash in register drawer at beginning and end of shift.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Helped over 50 guests every day by processing payments, monitoring reward accounts and resolving service concerns.
  • Worked closely with management to solve problems and handle customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Completed sales in excess of $1500 with near-zero error rate using POS system.
  • Efficiently processed new orders, completing 50+ daily transactions with remarkable accuracy.
  • Worked with Loss Prevention to complete daily counts and maintain funds security to minimize theft and mismanagement risks.
Education
No Degree: General Studies, Expected in to Fayetteville Technical Community College - Fayetteville, NC
GPA:
Status -
High School Diploma: , Expected in 07/2015 to Gray's Creek High School - Hope Mills, NC,
GPA:
Status -

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Resume Overview

School Attended

  • Fayetteville Technical Community College
  • Gray's Creek High School

Job Titles Held:

  • Secretary
  • Merchandiser
  • Guest Advisor

Degrees

  • No Degree
  • High School Diploma

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