secretary resume example with 6+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven ability to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Skills
My skills include superb customer service, great listening skills. I am very detail oriented and strive to complete task as they are assigned. Work very hard to exceed customer satisfaction. My relationships with past employees and co-workers have been nothing but enjoyable
Work History
10/2017 to Current
SecretaryAdventist Health System – Westchester, CA,
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
Wrote and proofread error-free letters, memoranda and other business correspondence.
Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
Maintained fully functional office equipment and well-organized supplies to enhance team productivity.
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Performed office-related support tasks and clerical functions, including Customer service, computer, and copy machine.
02/2019 to 06/2020
CashierRedneck Trailer Supplies – Round Lake, NY,
Processed POS transactions, including checks, cash and credit purchases or refunds.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Requested official identification for Tax/Ag exempt purchases and verified details, consistently meeting strict legal standards.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Worked closely with Managers to solve problems and handle customer concerns.
Operated cash register for cash, check and credit card transactions with 97% accuracy.
Educated customers on promotions to enhance sales.
Answered questions about store policies and concerns to support positive customer experiences.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Reviewed weekly sales circulars and monitored price changes.
Helped over 100 guests every day by processing payments, monitoring reward accounts and resolving service concerns.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Trained as cashier and provided back-up coverage to provide customers with optimal support.
Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
Increased sales by offering advice on purchases and promoting additional products.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
06/2014 to 06/2018
Cashier/Customer Service AssociateJim's Hardware – City, STATE,
Processed POS transactions, including checks, cash and credit purchases or refunds.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Reviewed and resolved differences between accounting information and cash drawer.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Requested official identification for Tax/Ag Exempt purchases and verified details, consistently meeting strict legal standards.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Educated customers on promotions to enhance sales.
Worked with managers to complete daily counts and maintain funds security to minimize theft and mismanagement risks.
Used cash registers and POS systems to request and record customer orders and compute bills.
Worked closely with managers to solve problems and handle customer concerns.
Helped over 100 guests every day by processing payments, monitoring reward accounts and resolving service concerns.
Increased sales by offering advice on purchases and promoting additional products.
Operated cash register for cash, check and credit card transactions with 98% accuracy.
Served needs of more than 100 customers in busy retail environment.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Assisted customers by answering questions and fulfilling requests.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Checked prices for customers and processed items sold by scanning barcodes.
Answered questions about store policies and concerns to support positive customer experiences.
Education
Expected in to to
GED: Chester W. Nimitz High School - Houston, TX, GPA: Status -
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