Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Skills
Issue Identification and Resolution
Relationship Building
Friendly, Positive Attitude
Critical Thinking
Supervision & Leadership
Team Management
Team Building
Data Management
Microsoft Office
People Skills
Organizational Skills
Reliable & Trustworthy
Computer Skills
Customer Service
Planning & Organizing
Experience
02/2023 to Current
School Crossing GuardCity Of Raleigh North Carolina – Raleigh, NC,
Achieved cost-savings by developing functional solutions to problems.
Maintained schedule of class assignments to meet deadlines.
Discussed traffic routing plans and control point locations with superiors.
Communicated traffic and crossing rules to students and community members.
Collaborated with team members to verify proper coverage at assigned intersections.
02/2023 to Current
CaregiverKeystone Villa At Douglassville – Douglassville, PA,
Maintained clean and well-organized environment for client happiness and safety.
Partnered with registered nurses and physiotherapists to provide care to patients.
Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
Consulted with client care team to continually update care plans.
Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
11/2022 to 01/2023
Document ScannerCiox – Oak Park, IL,
Organized scanned documents on various local, network and cloud storage devices virtually eliminating physical storage needs and improving information security.
Located key data on scanned documents and keyed alphanumeric data into appropriate databases as part of data capture services.
Calibrated and cleaned scanners, replaced parts and troubleshoot operational issues.
Led project team meetings to obtain expected schedule for all pending documents.
Provided detailed project management control documents for oversight of key projects.
Reviewed array of different types of documents, including drawings, spec sheets and blueprints to maintain accuracy.
Evaluated various forms of documentation and reports for accuracy and completeness, identified deficiencies and advised on appropriate corrective measures to improve information details or processes.
10/2022 to 01/2023
Patient Relations CoordinatorHendrick Medical Center – Abilene, TX,
Collaborated with clinical and administrative staff to meet patient needs.
Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
Initiated application processes to add patients to assistance programs at bedside and followed through until completion.
Reported liabilities and risk management concerns to supervisor for review.
Accessed programs and set up correct payment strategies based on patient means and needs.
Organized timely and accurate referrals to help patients obtain health care services and access available resources.
Compiled information from patients and caregivers or family members to identify care concerns.
Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
10/2022 to 01/2023
Housekeeping AttendantAbh Hospitality Management – El Paso, TX,
Furnished guests with clean linens and supplied rooms with toiletries.
Interacted pleasantly with clients and guests when performing daily duties.
Washed and polished glass windows and doors to keep entryways clear and professional.
Cleaned customer laundry according to care instructions for specific garments and articles of clothing.
Laundered sheets and removed stains to restore linens to pristine condition.
Coached new housekeeping personnel by demonstrating approved cleaning procedures.
Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
01/2019 to 12/2022
Housekeeping AttendantAbh Hospitality Management – San Antonio, TX,
Reported guest issues, safety and maintenance concerns immediately to supervisor.
Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
Coached new housekeeping personnel by demonstrating approved cleaning procedures.
Cleaned customer laundry according to care instructions for specific garments and articles of clothing.
04/2018 to 12/2019
File Clerk Keenan & Associates – Riverside, CA,
Pulled files for staff, management and third-party requests.
Retrieved requested files and delivered to appropriate personnel.
Scanned and filed forms, reports, correspondence and receipts.
Scanned or read incoming materials to determine classification or filing.
Answered questions about records or files.
Maintained records of materials using logbooks or computers and generated computerized reports.
Consolidated outdated files to inactive storage, following guidelines and legal requirements.
Tracked materials removed from files to facilitate return process.
Implemented new filing system and created updated forms.
Education and Training
Expected in 06/2010
High School Diploma: Santaigo High School - Corona, CA, GPA:
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