Revenue Cycle Team Manager Resume Example
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REVENUE CYCLE TEAM MANAGER
Professional Summary
Talented and focused Revenue Cycle Team Manager with more than ten years of expertise handling budgets, payroll administration, EMR's, scheduling and referrals for fast-paced medical practices. Looking for a management position where my strengths may be utilized.
Skill Highlights
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Professional Experience
Director Revenue Cycle Management, 06/2021 to Current
Bayada Home Health Care – Media , PA
Bayada Home Health Care – Media , PA
- Supported Providers with revenue cycle procedures and addressed issues.
- Monitored and guided revenue cycle operations.
- Completed financial reporting and analysis for billing revenue cycle.
- Assessed current revenue cycle procedures and implemented improvements to foster efficiency.
- Identified improvement changes regarding key processes for internal controls and accounting procedures.
- Supported the CEO with special projects and additional job duties.
- Recruited, interviewed, hired and trained employees and implemented mentoring program to promote positive feedback and engagement.
Revenue Cycle Team Manager, 05/2019 to 05/2021
Concentra – Gretna , LA
Concentra – Gretna , LA
- Currently manage 4 Team Leads and 21 employees across 40 organizations as a third party billing company
- Currently billing for organizations working with autism clients using Applied Behavior Analysis, Psychotherapy, Occupational Therapy and Physical Therapy treatments.
- Collection resolution across 40 organizations is 95% or higher
- Implemented innovative programs, including Salesforce program to increase employee production
- Enhanced and redefined organizational structure to maintain company's competitive edge across territories
- Managed 21 team members resulting in an increase in annual revenue
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Spearheaded overhaul of company best practices, leading to significantly increased staff retention rates and top-ranking as industry leader
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets
- Monitored over 17 employees' day-to-day activities and made plans to rectify issues resulting in higher rate of medical collections
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning adding 13 new organizations to the platform and billing company
- Monitored and guided revenue cycle operations.
Practice Manager/Owner, 01/2018 to 01/2019
Archcare – Staten Island , NY
Archcare – Staten Island , NY
- Assisted doctor and ARNP opening brand new office
- Trained new staff on the use of EMR scheduling and billing protocols
- In charge of inventory and ordering of all medical products to assure budget and reduce the threat of theft
- Performed semi-monthly and weekly payrolls for 1099 and W2 employees while maintaining confidentiality of all salaries and garnishments
- Maintained daily cash reconciliation and performed all daily deposits
- Payed all invoices, employees & monthly reconciliation using Quickbooks
- Managed 3 estheticians and 3 lash technicians to maintain quality and timeliness of appointments
- Managed any employee or patient issues to minimize a loss to the practice
- Worked on marketing with several vendors to build SEO ranking
- Created a Membership loyalty plan for patients to maintain customer loyalty
- Closed the Spa including closing of financials, taxes, liquidation of fixed assets and products.
Practice Manager, 01/2006 to 03/2015
Somerset Surgical Associates, PA – City , STATE
Somerset Surgical Associates, PA – City , STATE
- Managed opening of practice including the purchasing of all fixed assets, computers, telephones and medical supplies
- Hired and managed staff of 4-7 people for a busy surgical practice. Oversaw that all demographics and insurance information was verified and entered correctly
- Performed all medical billing and coding. Posted all collections, corrected any billing errors and re-submitted HICFA forms
- Worked on any appeals with all major insurance carriers including CMS Medicare and Medicaid
- Implemented procedure to assure collection of co-pays and co-insurance amounts prior to services being provided including office visits, follow-ups and surgeries
- Worked closely with hospital administration and department chairs to maintain close and quality care for all of our patients
- Served on quality panel at the hospital
- Performed annual office inspection by ACO to verify all OSHA and regulatory outlines were being followed. Scored the highest in the health system for 9 years
- Paid all invoices and payroll using Quickbooks
- Worked closely with accountant to file all appropriate taxes
- Created annual budget to assist with growing the practice
- Worked with hospitals and long-term care facilities to credential the physicians. Maintained office copies of all licenses and CME's
Vice President, 02/1994 to 09/2005
Bracebridge Capital, LLC – City , STATE
Bracebridge Capital, LLC – City , STATE
- Employee Benefit Coordinator including Medical, Dental, 401k and Deferred Compensation plans
- Prepared Payroll budgets, bonus and incentive plans
- Prepared contract and confidentiality agreements for all employees
- Authorized Signatory for all banking transactions and wires
- Managed Back Office Operations for both foreign and domestic stocks and bonds
- Worked closely with Prime Brokerages to insure timely clearing of securities both physical and electronically
- Resolved any discrepancies in a professional and timely manner
- Month & Year End pricing and position reconciliations
- Repurchase Agreement and Swap Transaction settlements
- Involved in the growth of a business from three employees to well over 200
Education and Training
Boston University - City
Genealogy Researcher Certification
Genealogy Researcher Certification
American Floral Design - City
Certified Floral Designer
Certified Floral Designer
Bachelor of Arts: Political ScienceUniversity of Hartford - City, State
Volunteer Work and Memberships
- Leadership Broward Class XXV
- Volunteer Firewall Centers of Broward County - Mentor & Created Speaker Series with the Firestarter Team
- Florida Medical Center Patient Quality Council - Member
- 2017 Member of the Greater Fort Lauderdale Board of Realtors
- US Sailing Member
- National Genealogical Association Member
- United States Optimist Dinghy Association, Executive Board Member 2012-2015
- USODA General Secretary 2013-2015 Emeritus
- USODA International Committee Chair 2013-2015
- USODA National SailingTeam Committee Member
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Resume Overview
School Attended
- Boston University
- American Floral Design
- University of Hartford
Job Titles Held:
- Director Revenue Cycle Management
- Revenue Cycle Team Manager
- Practice Manager/Owner
- Practice Manager
- Vice President
Degrees
- Bachelor of Arts : Political Science
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