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Revenue Cycle Team Manager Resume Example

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REVENUE CYCLE TEAM MANAGER
Professional Summary

Talented and focused Revenue Cycle Team Manager with more than ten years of expertise handling budgets, payroll administration, EMR's, scheduling and referrals for fast-paced medical practices. Looking for a management position where my strengths may be utilized.

Skill Highlights
  • Applied Behavioral Analysis
  • Psychotherapy, Physical Therapy and Occupational Therapy Coding
  • Surgery Coding

  • EMR scheduling and billing using Webedoctor, Meditech, Navinet, Availity and individual payer websites
  • Building Effective Relationships
  • Detail Oriented
  • Healthcare coding and collection proficiency
  • Manage and Schedule Office Staff
  • Experience with physician credentialing within hospitals and ACO organizations
  • Scheduled all surgeries and pre-operative testing including cardiac and imaging. Communicated collection of deductibles and co-payments to patients
  • Performed and prepared offices for annual inspections to guarantee quality to all patients
  • Revenue Enhancements
  • Revenue performance
  • Billing cycle expertise
  • Account balancing
Professional Experience
Revenue Cycle Team Manager, 05/2019 to Current
Company Name – City, State
  • Currently manage 4 Team Leads and 21 employees across 40 organizations as a third party billing company
  • Currently billing for organizations working with autism clients using Applied Behavior Analysis, Psychotherapy, Occupational Therapy and Physical Therapy treatments.
  • Collection resolution across 40 organizations is 95% or higher
  • Implemented innovative programs, including Salesforce program to increase employee production
  • Enhanced and redefined organizational structure to maintain company's competitive edge across territories
  • Managed 21 team members resulting in an increase in annual revenue
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
  • Spearheaded overhaul of company best practices, leading to significantly increased staff retention rates and top-ranking as industry leader
  • Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets
  • Monitored over 17 employees' day-to-day activities and made plans to rectify issues resulting in higher rate of medical collections
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning adding 13 new organizations to the platform and billing company
  • Monitored and guided revenue cycle operations.
Practice Manager/Owner, 01/2018 to 01/2019
Company Name – City, State
  • Assisted doctor and ARNP opening brand new office
  • Trained new staff on the use of EMR scheduling and billing protocols
  • In charge of inventory and ordering of all medical products to assure budget and reduce the threat of theft
  • Performed semi-monthly and weekly payrolls for 1099 and W2 employees while maintaining confidentiality of all salaries and garnishments
  • Maintained daily cash reconciliation and performed all daily deposits
  • Payed all invoices, employees & monthly reconciliation using Quickbooks
  • Managed 3 estheticians and 3 lash technicians to maintain quality and timeliness of appointments
  • Managed any employee or patient issues to minimize a loss to the practice
  • Worked on marketing with several vendors to build SEO ranking
  • Created a Membership loyalty plan for patients to maintain customer loyalty
  • Closed the Spa including closing of financials, taxes, liquidation of fixed assets and products.
Practice Manager, 01/2006 to 03/2015
Company Name – City, State
  • Managed opening of practice including the purchasing of all fixed assets, computers, telephones and medical supplies
  • Hired and managed staff of 4-7 people for a busy surgical practice. Oversaw that all demographics and insurance information was verified and entered correctly
  • Performed all medical billing and coding. Posted all collections, corrected any billing errors and re-submitted HICFA forms
  • Worked on any appeals with all major insurance carriers including CMS Medicare and Medicaid
  • Implemented procedure to assure collection of co-pays and co-insurance amounts prior to services being provided including office visits, follow-ups and surgeries
  • Worked closely with hospital administration and department chairs to maintain close and quality care for all of our patients
  • Served on quality panel at the hospital
  • Performed annual office inspection by ACO to verify all OSHA and regulatory outlines were being followed. Scored the highest in the health system for 9 years
  • Paid all invoices and payroll using Quickbooks
  • Worked closely with accountant to file all appropriate taxes
  • Created annual budget to assist with growing the practice
  • Worked with hospitals and long-term care facilities to credential the physicians. Maintained office copies of all licenses and CME's
Vice President, 02/1994 to 09/2005
Company Name – City, State
  • Employee Benefit Coordinator including Medical, Dental, 401k and Deferred Compensation plans
  • Prepared Payroll budgets, bonus and incentive plans
  • Prepared contract and confidentiality agreements for all employees
  • Authorized Signatory for all banking transactions and wires
  • Managed Back Office Operations for both foreign and domestic stocks and bonds
  • Worked closely with Prime Brokerages to insure timely clearing of securities both physical and electronically
  • Resolved any discrepancies in a professional and timely manner
  • Month & Year End pricing and position reconciliations
  • Repurchase Agreement and Swap Transaction settlements
  • Involved in the growth of a business from three employees to well over 200
Education and Training
Bachelor of Arts: Political Science, 1992
University of Hartford - City, State
Boston University - City
Genealogy Researcher Certification 
American Floral Design - City
Certified Floral Designer
Volunteer Work and Memberships
  • Leadership Broward Class XXV
  • Volunteer Firewall Centers of Broward County - Mentor & Created Speaker Series with the Firestarter Team
  • Florida Medical Center Patient Quality Council - Member
  • 2017 Member of the Greater Fort Lauderdale Board of Realtors
  • US Sailing Member
  • National Genealogical Association Member
  • United States Optimist Dinghy Association, Executive Board Member 2012-2015
  • USODA General Secretary 2013-2015 Emeritus
  • USODA International Committee Chair 2013-2015
  • USODA National SailingTeam Committee Member
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Resume Overview

School Attended

  • University of Hartford
  • Boston University
  • American Floral Design

Job Titles Held:

  • Revenue Cycle Team Manager
  • Practice Manager/Owner
  • Practice Manager
  • Vice President

Degrees

  • Bachelor of Arts : Political Science , 1992

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