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Revenue Cycle Team Manager Resume Example

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REVENUE CYCLE TEAM MANAGER
Professional Summary

Talented and focused Revenue Cycle Team Manager with more than ten years of expertise handling budgets, payroll administration, EMR's, scheduling and referrals for fast-paced medical practices. Looking for a management position where my strengths may be utilized.

Skill Highlights
  • Applied Behavioral Analysis Therapy & Floor Therapy Billing & Collections
  • Psychotherapy, Physical Therapy and Occupational Therapy Billing and Collections
  • Surgery Billing & Collections
  • EMR scheduling and billing using CentralReach, ReThink, Kareo, Webedoctor, Meditech among others
  • Payor websites Navinet, Availity, Optum, Payspan, Cigna and other individual payer websites
  • Building Effective Working Relationships between organization and clients including implementation procedures, best practices and problem solving
  • Experience with Pre-Certification & Authorizations
  • Experience with physician credentialing within hospitals and ACO organizations
  • Daily communications with both staff, management & organizations regarding any issues or concerns
  • Weekly & Month-End Reporting for Outstanding AR & Billing
  • Review and recommend revenue enhancement procedures
  • Collaborate with organizations for customized reporting from CentralReach and Kareo
Professional Experience
Director Revenue Cycle Management, 06/2021 to Current
Bayada Home Health Care – Media , PA
  • Supported Providers with revenue cycle procedures and addressed issues.
  • Monitored and guided revenue cycle operations.
  • Completed financial reporting and analysis for billing revenue cycle.
  • Assessed current revenue cycle procedures and implemented improvements to foster efficiency.
  • Identified improvement changes regarding key processes for internal controls and accounting procedures.
  • Supported the CEO with special projects and additional job duties.
  • Recruited, interviewed, hired and trained employees and implemented mentoring program to promote positive feedback and engagement.
Revenue Cycle Team Manager, 05/2019 to 05/2021
Concentra – Gretna , LA
  • Currently manage 4 Team Leads and 21 employees across 40 organizations as a third party billing company
  • Currently billing for organizations working with autism clients using Applied Behavior Analysis, Psychotherapy, Occupational Therapy and Physical Therapy treatments.
  • Collection resolution across 40 organizations is 95% or higher
  • Implemented innovative programs, including Salesforce program to increase employee production
  • Enhanced and redefined organizational structure to maintain company's competitive edge across territories
  • Managed 21 team members resulting in an increase in annual revenue
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
  • Spearheaded overhaul of company best practices, leading to significantly increased staff retention rates and top-ranking as industry leader
  • Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets
  • Monitored over 17 employees' day-to-day activities and made plans to rectify issues resulting in higher rate of medical collections
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning adding 13 new organizations to the platform and billing company
  • Monitored and guided revenue cycle operations.
Practice Manager/Owner, 01/2018 to 01/2019
Archcare – Staten Island , NY
  • Assisted doctor and ARNP opening brand new office
  • Trained new staff on the use of EMR scheduling and billing protocols
  • In charge of inventory and ordering of all medical products to assure budget and reduce the threat of theft
  • Performed semi-monthly and weekly payrolls for 1099 and W2 employees while maintaining confidentiality of all salaries and garnishments
  • Maintained daily cash reconciliation and performed all daily deposits
  • Payed all invoices, employees & monthly reconciliation using Quickbooks
  • Managed 3 estheticians and 3 lash technicians to maintain quality and timeliness of appointments
  • Managed any employee or patient issues to minimize a loss to the practice
  • Worked on marketing with several vendors to build SEO ranking
  • Created a Membership loyalty plan for patients to maintain customer loyalty
  • Closed the Spa including closing of financials, taxes, liquidation of fixed assets and products.
Practice Manager, 01/2006 to 03/2015
Somerset Surgical Associates, PA – City , STATE
  • Managed opening of practice including the purchasing of all fixed assets, computers, telephones and medical supplies
  • Hired and managed staff of 4-7 people for a busy surgical practice. Oversaw that all demographics and insurance information was verified and entered correctly
  • Performed all medical billing and coding. Posted all collections, corrected any billing errors and re-submitted HICFA forms
  • Worked on any appeals with all major insurance carriers including CMS Medicare and Medicaid
  • Implemented procedure to assure collection of co-pays and co-insurance amounts prior to services being provided including office visits, follow-ups and surgeries
  • Worked closely with hospital administration and department chairs to maintain close and quality care for all of our patients
  • Served on quality panel at the hospital
  • Performed annual office inspection by ACO to verify all OSHA and regulatory outlines were being followed. Scored the highest in the health system for 9 years
  • Paid all invoices and payroll using Quickbooks
  • Worked closely with accountant to file all appropriate taxes
  • Created annual budget to assist with growing the practice
  • Worked with hospitals and long-term care facilities to credential the physicians. Maintained office copies of all licenses and CME's
Vice President, 02/1994 to 09/2005
Bracebridge Capital, LLC – City , STATE
  • Employee Benefit Coordinator including Medical, Dental, 401k and Deferred Compensation plans
  • Prepared Payroll budgets, bonus and incentive plans
  • Prepared contract and confidentiality agreements for all employees
  • Authorized Signatory for all banking transactions and wires
  • Managed Back Office Operations for both foreign and domestic stocks and bonds
  • Worked closely with Prime Brokerages to insure timely clearing of securities both physical and electronically
  • Resolved any discrepancies in a professional and timely manner
  • Month & Year End pricing and position reconciliations
  • Repurchase Agreement and Swap Transaction settlements
  • Involved in the growth of a business from three employees to well over 200
Education and Training
Boston University - City
Genealogy Researcher Certification 
American Floral Design - City
Certified Floral Designer
Bachelor of Arts: Political ScienceUniversity of Hartford - City, State
Volunteer Work and Memberships
  • Leadership Broward Class XXV
  • Volunteer Firewall Centers of Broward County - Mentor & Created Speaker Series with the Firestarter Team
  • Florida Medical Center Patient Quality Council - Member
  • 2017 Member of the Greater Fort Lauderdale Board of Realtors
  • US Sailing Member
  • National Genealogical Association Member
  • United States Optimist Dinghy Association, Executive Board Member 2012-2015
  • USODA General Secretary 2013-2015 Emeritus
  • USODA International Committee Chair 2013-2015
  • USODA National SailingTeam Committee Member
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

70Average
Resume Strength
  • Completeness
  • Word choice
  • Measurable results
  • Strong summary
  • Clear contact info
  • Typos

Resume Overview

School Attended

  • Boston University
  • American Floral Design
  • University of Hartford

Job Titles Held:

  • Director Revenue Cycle Management
  • Revenue Cycle Team Manager
  • Practice Manager/Owner
  • Practice Manager
  • Vice President

Degrees

  • Bachelor of Arts : Political Science

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