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Responsible for acting Resume Example

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RESPONSIBLE FOR ACTING
Career Overview

Results-driven Network Administrator with experience in back-end programming, relational databases and development/maintenance of complex and critical systems.Highly skilled Interdisciplinary Electronics and Software Engineer experienced in high performance mixed-signal system architecture, board-level design, custom backplanes, remote sensory, analog signal conditioning and test engineering. IT specialist versed in software administration and data communications.st knowledge of network security at desktop, server and Internet levels.

Technically-advanced information technology specialist successful in software administration and data communications.

Qualifications
  • Technical help desk experience
  • Programming and design skills
  • PBX Telecom
  • Database servers
  • Local remoter systems support
  • Patch management
  • Network asset management
  • Project management
  • Testing
  • Excellent problem solving skills
  • Knowledge of streaming video platforms
  • Customer needs assessment
  • MS Office proficiency
  • Dean's list for GPA of 3.5 or above
  • Troubleshooting proficiency
  • Exceptional telephone etiquette
  • Vast technical knowledge
Accomplishments

Nominated as Class inspiring student for circuit building and computer build outs

Managed call flow with up to 300 calls in queue per 8 minutes.

Exceeded corporate target for customer satisfaction for 12 months in a row.

Promoted to Call Center Manager in 1 year.

Customer Assistance 

  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Service 

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales 

  • Consistently generated additional revenue through skilled sales techniques.

Product Sales 

  • Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.

Customer Interface 

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.

Customer Interface 

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.

Work Experience
Responsible for acting
January 2014 to CurrentCompany Name － City, State
  • as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancellations, and other queries. Primary responsibilities
  • Resolve customer complaints via phone, email, mail, or social media.
  • Use telephones to reach out to customers and verify account information.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Cancel or upgrade accounts.
  • Assist with placement of orders, refunds, or exchanges.
  • Advise on company information.
  • Take payment information and other pertinent information such as addresses and phone numbers.
  • Place or cancel orders.
  • Answer questions about warranties or terms of sale.
  • Act as the company gatekeeper.
  • Suggest solutions when a product malfunctions.
  • Attempt to persuade customer to reconsider cancellation.
  • Inform customer of deals and promotions.
  • Sell products and services.
  • Utilize computer technology to handle high call volumes.
  • Work with customer service manager to ensure proper customer service is being delivered.
  • Close out or open call records.
  • Handle changes in policies or renewals.
Education and Training
Associate of Science : Electrical Engineering Technology, 1999ITT Technical Institute － City, State, USITT Technical Institute, Torrance, Ca 1997-1999 Electrical Engineering Technology Associate of Science Degree Course included, develop, test, and manufacture electrical and electronic equipment such as communication equipment, medical monitoring devices, navigational equipment, and computers. Nominated as Class inspiring student for circuit building and computer build outs. Summary of skills Profound knowledge of various computer applications and ability to solve the technical problems Excellent communication and written skills, as well as ability to motivate students Ability to provide the best practices to make students expert in using a computer Ability to provide guidelines on various computer related programs as well as interacting with companions and parents Ability to exhibit patience while working with students Ability to solve problems pertaining to the computer programs Elaborative approach as well as analytical attitude Ability to research on the various computer applications Ability to provide support to students and good organizational skills Computer Hardware Installations Computer Peripherals Fundamentals Networking Fundamentals Working knowledge of the Internet Remote Desktop Connection
Skills

Billing, Customer Service Manager, Greet, Receptionist, Retail Sales, Shipping and receiving, Cash handling, Professional and friendly, Careful and active listener, Multi-tasking

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Resume Overview

School Attended

  • ITT Technical Institute

Job Titles Held:

  • Responsible for acting

Degrees

  • Associate of Science : Electrical Engineering Technology , 1999

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