Responsible for acting Resume Example
Results-driven Network Administrator with experience in back-end programming, relational databases and development/maintenance of complex and critical systems.Highly skilled Interdisciplinary Electronics and Software Engineer experienced in high performance mixed-signal system architecture, board-level design, custom backplanes, remote sensory, analog signal conditioning and test engineering. IT specialist versed in software administration and data communications.st knowledge of network security at desktop, server and Internet levels.
Technically-advanced information technology specialist successful in software administration and data communications.
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Nominated as Class inspiring student for circuit building and computer build outs
Managed call flow with up to 300 calls in queue per 8 minutes.
Exceeded corporate target for customer satisfaction for 12 months in a row.
Promoted to Call Center Manager in 1 year.
Customer Assistance
- Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Customer Service
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Sales
- Consistently generated additional revenue through skilled sales techniques.
Product Sales
- Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.
Customer Interface
- Greeted customers upon entrance and handled all cash and credit transactions.
- Assisted customers over the phone regarding store operations, product, promotions and orders.
Customer Interface
- Greeted customers upon entrance and handled all cash and credit transactions.
- Assisted customers over the phone regarding store operations, product, promotions and orders.
January 2014 to CurrentAlorica － City , STATE
- as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancellations, and other queries. Primary responsibilities
- Resolve customer complaints via phone, email, mail, or social media.
- Use telephones to reach out to customers and verify account information.
- Greet customers warmly and ascertain problem or reason for calling.
- Cancel or upgrade accounts.
- Assist with placement of orders, refunds, or exchanges.
- Advise on company information.
- Take payment information and other pertinent information such as addresses and phone numbers.
- Place or cancel orders.
- Answer questions about warranties or terms of sale.
- Act as the company gatekeeper.
- Suggest solutions when a product malfunctions.
- Attempt to persuade customer to reconsider cancellation.
- Inform customer of deals and promotions.
- Sell products and services.
- Utilize computer technology to handle high call volumes.
- Work with customer service manager to ensure proper customer service is being delivered.
- Close out or open call records.
- Handle changes in policies or renewals.
Billing, Customer Service Manager, Greet, Receptionist, Retail Sales, Shipping and receiving, Cash handling, Professional and friendly, Careful and active listener, Multi-tasking
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Resume Overview
School Attended
- ITT Technical Institute
Job Titles Held:
- Responsible for acting
Degrees
- Associate of Science : Electrical Engineering Technology , 1999
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